Reviews

A thank you to Vine's and their technician Chris Jones for completing our winter heat pump tune up. The unit has been running a lot this winter due to the extra cold weather. It's good to know that it continues to be in good working order. And we appreciate the helpful suggestions offered by Chris.

Technition was extremely professional and knowledgeable-assisted with our plumbing issue until completion

Had a couple of leaking issues that were becoming major issue issues. Nick Ryan came out explained every thing very clearly and identified what he would do, explained cost and then did a great job of taking care of issue. Would definitely recommend to everyone.

Upon arrival the technician realized he had the wrong part. He called his office and waited until they delivered the correct part to get the job done. Fantastic customer service they are now on my speed dial. Thanks for the great Service Vines team.

Very professional and very quick service. Very thorough in his knowledge of the products.

Today Ruben came to the condo we are staying in and replaced a toilet in our spare bathroom. He did an excellent job. Very efficient. Highly recommend him and the company. Since this is a rental we do not know what was charged or paid for the job.

Mark was on time, and very knowledgeable about our situation. He offered great advice and a number of options for us to consider.

On time, polite, friendly and very detailed.

Our technical Mark was on time and very professional, personal and provided a ton of information regarding our concerns.

Jayson did an amazing thorough job!

Zack was great. He was prompt. Explained the issues and associated fees. Job was completed and we had GRW&S valve issues. Their crew arrived and replaced the main water valve which displayed an additional break in the water pipe. Poor Zakk was on site for hours between fixing my issue and a simular issue across the street. Did a great job. Zack was excellent thru it all. We'll done!!

We have used Vines previously so when we had a major problem with a bathroom sink we called them and they were out within 48 hours. Nick, the service technician was great - timely, efficient and took the time to explain all the options for fixing the problem in a professional manner. He also went as far as calling the company owner when we needed more discussion on pricing and negotiated a reasonable deal and worked out a repair date best for us ~

Very professional, honest and knowledgeable. Much appreciated.

Jayson Katerinis is excellent. Professional and explained problem and fix.

Awesome team

Landon & Rob did a phenomenal job doing my repairs. They were professional and so knowledgeable. They answered all my questions and addressed my concerns. I have never felt so secure with the repairs that were made. Last but not least, they were caring. Thank you Guys and thank you Vines.😊 You made me so happy. 👍

Excellent work, courteous technician. Highly recommend.

X was a very nice young man. His work and clean up was great. I would have him do all my plumbing Needs.

Outstanding customer service, courteous, great communication from the office, professional and most importantly TRUSTWORTHY!

Vines was very professional and thorough and came out late at night and then again bright and early the next morning to help us with our needs.

Our Service Tech from Vines HVAC Team, James Russell provided an excellent maintenance service of our Gas HVAC system as part of our annual service contract. He was very meticulous and careful during the process and reviewed everything he checked and service along with recommendation for further enhancement of our system. Quite a professional and courteous worker.

He was very knowledgeable and personable.

X was a very nice young man.

Excellent service!!! Very happy with them!

2/6/26 Jody Vines determined where pipes had burst & made required repairs and insulated new pipes. He determined there was a small hole in the skirting that allowed the wind to blow into the crawl space. He made a temporary patch to cover the hole. He recommended the water to be cut off at the meter when house is not occupied. Great customer service! 2/2/26 my neighbor heard water running at my house when she took her dog out around midnight. Snow on the ground and extreme cold. I called Vines for emergency service. Jody Vines was dispatched and turned off the water at the meter around 2am. He advised that most likely a pipe had burst under the house in the crawl space. I don’t live there. I live in Atlanta area. A friend will go there to check the interior. I will call Vines to schedule repair & insulate all plumbing in crawl space. Thankfully, I have a plumbing & HVAC service contract with Vnes. They always provide prompt and expert service. Hunter Vines came out to assess problem right away when I called for emergency after hours service 8/19/23 (1am). The water authority had turned off the water at the meter. Hunter turned the water on & found the leaking hose was the problem. The appliance is 17 years old so I decided to have it replaced even though only the hose was defective. Hunter & Andrew picked up new appliance & all components, removed the old appliance, installed new appliance with catch pan, plumbed & wired & turned water back on 8/19 by 5:30 pm. New appliance was installed in a temporary location until water damage restoration is complete but will place in designed area after restoration. They also hauled off the old appliance and components. Superb service! I was referred by my insurance agent, Greg Drennan, SC Farm Bureau, who is friends & networks with Rick Vines.

Joey Vandenberghe was awesome and he helped us and relayed information on what he was doing the entire time he was here. Joey was very professional and was able to correct our outdoor plumbing issues. Everyone with the Vines team has been there when we needed them. We feel completely taken care of with Vines. Jeff and Lori Simpson

We love Vines!! The best technicians and office support!! Zakk Ludlam did great work! He took the time to go over new and improved options avaliable for our home. He is very knowledgeable, professional and friendly. We are very pleased. Greg and Joyce

Jeanette gave me these comments to post for her recent service call. This morning I had one of my twice a year HVAC Preventative Maintenance completed as a part of my Platinum Pro Service Plan. I want to give a BIG THANKS to your technician Jayson Katerinis for his work. Prompt, Professional, Skilled and Thorough can best describe his work. Not to mention he went out of his way to explain the steps he took so I could better understand. Please pass on my sincere thanks. JW

Excellent!

Jody and Aaron did a great job checking my well pump and fixing the hosing issue on my washer machine. They answered all of my questions, they were professional, and efficient. Thank you for all of your help.

Awesome team

Very happy. Tech was very friendly and knowledgeable.

When I first called Shania was great at setting up my service. Nick was our service person and was really good to work with. David the Service Manager was also great. Even spoke with the owner, Rick, who was very helpful. Can’t recommend them enough.

2/2/26 my neighbor heard water running at my house when she took her dog out around midnight. Snow on the ground and extreme cold. I called Vines for emergency service. Jody Vines was dispatched and turned off the water at the meter around 2am. He advised that most likely a pipe had burst under the house in the crawl space. I don’t live there. I live in Atlanta area. A friend will go there to check the interior. I will call Vines to schedule repair & insulate all plumbing in crawl space. Thankfully, I have a plumbing & HVAC service contract with Vnes. They always provide prompt and expert service. Hunter Vines came out to assess problem right away when I called for emergency after hours service 8/19/23 (1am). The water authority had turned off the water at the meter. Hunter turned the water on & found the leaking hose was the problem. The appliance is 17 years old so I decided to have it replaced even though only the hose was defective. Hunter & Andrew picked up new appliance & all components, removed the old appliance, installed new appliance with catch pan, plumbed & wired & turned water back on 8/19 by 5:30 pm. New appliance was installed in a temporary location until water damage restoration is complete but will place in designed area after restoration. They also hauled off the old appliance and components. Superb service! I was referred by my insurance agent, Greg Drennan, SC Farm Bureau, who is friends & networks with Rick Vines.

James Russell and prior tech are excellent. Professional and explained problem and fix.

Great company. On time, informative, and a fair price. Technician Mike is top notch. Great guy. Thanks Michael for eliminating our issue. 10 stars.

This was just the annual inspection. We have had Jody here before and as usual he was friendly knowledgeable, and a pleasure to have in the house.

Kelly and Jake were great! Provided commentary on other potential plumbing problems

NIck did a fantastic job today. He was extremely professional and made a point of making sure I understood everything he was doing. By the time he was finished, I was completely comfortable with what had been done. And unlike other repairmen I have used, he was meticulous and left every area he worked in clean and in order. He is a great asset for your company.

Thought he was very polite and helpful especially at the spur of the moment, but the pricing for the diagnosis was way over price! As it turned out I had to replace the unit which cost me over 1400 dollars which included the installation. We used the plumber that the builder uses for the replacement and installation of a new unit. He wanted to charge me 4100 for a new box...

Jason was wonderful. We have had such great experiences with Vines. All their reps have been so polite and professional. Jason was no exception.

Water backing up from showers and toilets at 5 pm on a Friday. Bones was able to send Sam who arrived around 7pm, he was very professional and a good communicator. After 2 hours of analysis and work he cleared a large blockage in our pipes! Thanks Vines, you’re awesome!!

The project manager, Mark McMullan, went above and beyond with his water damage inspection today. He was not only extremely thorough, but pointed out many things that our insurance company and previous restoration company missed. Very friendly and documented everything along with guiding us through the next steps. I'm very impressed with Mark's findings, knowledge, and suggestions. We look forward to working with him in the near future. I wish I'd knew about Vines the night of my water damage incident. I'm very picky, and would recommend this company to anyone.

Great company. On time, informative, and a fair price. Technician Mike is top notch. Great guy. Thanks Michael for eliminating our issue. 10 stars.

Very happy. Tech was very friendly and knowledgeable.

The plumbing technician 'Joey' provided excellent customer service. Installation of new hot water heater went smoothly start to finish.

Very knowledgable staff! On time service and got me an estimate for an HVAC upgrade in the same day!

Dennis knows his stuff. He was courteous and professional. This visit was just to get an estimate, so there are no others services to rate.

Michael Petric was super helpful and explained everything very clearly.

Would you send me a copy of the invoice where I paid for this bidet? Please when you order the new one make sure they check the seat and what is is made of because this seat is wearing and finish is coming off. I do not expect this new one to do that for this cost is high. Thank you. Jane Crewey Adam was very personable and a great guy!

This is the 2nd time Sean has repaired my HVAC unit. He is always professional and knowledgeable. He provides all the options and answers any questions. I highly recommend him and Vines.

Excellent care....thank you Landon!

Landon Rhodes was amazing and gave us so much information to help with our plumbing and HVAC needs. His knowledge and professionalism was very refreshing. Answered all of our questions. We feel completely taken care of with Vines. Jeff and Lori Simpson

Leak under sink from valve. Vines came, shut off water to unit, replaced valve, water back on, the end. All dry now.

The Vines team was prompt, punctual, and professional with all of their actions replacing our water heater, and water sourced heat pump.

Today 2/5 we had Craig Bushong from Vines HVAC & Plumbing come by and do our annual inspection and flush our tankless Hotwater heat and as usual he did an excellent job. High recommends Vines for Plumbing issues and HVAC Thanks as always

Jason Reese got to our house around 5:30 pm. He immediately looked at problem and described what he saw and what his recommendation would be. We could not have asked for better service and suggestion on solutions. I would use him and Vines Plumbing any times. 3rd or 4th time we have used Vines and we are always pleased.

NIck did a fantastic job today. He was extremely professional and made a point of making sure I understood everything he was doing. By the time he was finished, I was completely comfortable with what had been done. And unlike other repairmen I have used, he was meticulous and left every area he worked in clean and in order. He is a great asset for your company.

Landon was very nice and knowledgeable. Great service

Very good experience with Vines Very clean & knowledgeable

Vines Heating , Plumbing, and Restoration services were absolutely outstanding and provided immediate and excellent results. Zakk and Peter were very knowledgeable, diagnosed our issues and completed repairs professionally in an expeditious manner. Many thanks to the entire Vines team. We will not hesitate to call on Vines if we have service requirements in the future.

Service was prompt and very friendly! Would definitely recommend them!

Joey Vandenberghe was wonderful. He installed a new kitchen faucet for us, and while checking everything over, noticed the garbage disposal had come loose. He was professional, very knowledgeable, and an all around nice guy.

Did a wonderful job fixing my plumbing issue today! Quick and dependable!

Alex did an exceptional job with our HVAC system. He was very professional and explained the issues we were having with our unit, how he remedied it, and things we can do to prolong the life of our system.

Chris was polite, knowledgeable and helpful in making us feel comfortable with our HVAC system in our new home.

Always quic, reliable and perfect! Great job

We were very pleased with the job tha t Dennis did to repair our frozen outdoor shower.He was very knowledgeable, professional and timely in getting the job done.

Michael from Vines is a top-notch plumber: professional, efficient, and thorough, he quickly diagnosed and installed a new tower and 2 toilets. along explaining everything clearly, keeping the area spotless, and demonstrating great skill, making us confident we chose the right company for reliable service. I recommend this company and michael.

It was below freezing on Sunday afternoon and a water line broke. I didn't know how to turn off the water. I called Vines. The service was wonderful. Thanks to John who came quickly and turned off the water and to Jody who came in the dark and cold and fixed the water line. I appreciate your quick and efficient response.

Technician was respectful and fast, great service.

My friend greeted Joey and looked over job. My entranceway way was cool of ice. He shoveled the whole walkway while waiting for my call. That’s fantastic service

Michael was very knowledgeable & friendly He explained everything that needed to be done

Jason was very polite and knowledgeable and also on time. He explained everything to us which was very helpful

Mark was on time and very respectful. He took off his shoes shook hands and gave a thorough evaluation of the area. He explained how mold grows and tested many areas where it could be. I would recommend mark to friends and family

Jody was great! Did a thorough job and was very knowledgeable! A+++ service!

Vines has gone above and beyond to help us get our heat back up and running the day after the snow storm, coldest day of the year! I called 6 other local companies yesterday Sunday 2/1/2026 at 1pm and no one would come out and help us. Alex got here Sunday evening was so kind, helpful and knowledgeable he had us running in 15-20 minutes! We could sleep peacefully with heat! We have had so many problems with our system that is only 5 years old! It’s so frustrating . So Today Jayson came out and installed sensors to monitor our system and I feel like this company CARES! The biggest thank you!

Working with Vines was a great experience. Had an appt for the next day. Showed up on time, sent real-time updates along with a picture of the assigned tech. Represented the company and himself professionally.

Nick was very professional. Courteous and knowledgeable. He showed up on time and got the job done timely and efficiently.

2/2/26 my neighbor heard water running at my house when she took her dog out around midnight. Snow on the ground and extreme cold. I called Vines for emergency service. Jody Vines was dispatched and turned off the water at the meter around 2am. He advised that most likely a pipe had burst under the house in the crawl space. I don’t live there. I live in Atlanta area. A friend will go there to check the interior. I will call Vines to schedule repair & insulate all plumbing in crawl space. Thankfully, I have a plumbing & HVAC service contract with Vnes. They always provide prompt and expert service. Hunter Vines came out to assess problem right away when I called for emergency after hours service 8/19/23 (1am). The water authority had turned off the water at the meter. Hunter turned the water on & found the leaking hose was the problem. The appliance is 17 years old so I decided to have it replaced even though only the hose was defective. Hunter & Andrew picked up new appliance & all components, removed the old appliance, installed new appliance with catch pan, plumbed & wired & turned water back on 8/19 by 5:30 pm. New appliance was installed in a temporary location until water damage restoration is complete but will place in designed area after restoration. They also hauled off the old appliance and components. Superb service! I was referred by my insurance agent, Greg Drennan, SC Farm Bureau, who is friends & networks with Rick Vines.

Great customer service, thorough and honest.

David Brennan recently completed a plumbing job at my condo. He was extremely knowledgeable, professional and courteous. David went above and beyond to resolve the problem efficiently and explain everything he needed to do. I would highly recommend him for anyone needing plumbing issues resolved.

Nicholas Ryan was my service tech. He came out after our big snow. Worked several hours thawing out my pipes and fixed the one that busted. He kept me informed each step of the way. If I could give Nick 10 stars I would. Very polite and Knowledgeable guy. I really appreciate the quickness to get out on such a snowy cold afternoon. We even made him dinner. Ask for Nick Ryan to service your need

Damon was super helpful and cleared all my issues!!

Zackk came put on a Sunday. Due to snow and cold temperatures our tankless water heater froze. Diagnosed issue and up in running less than an hour!

Our tankless hot water heater froze up with this crazy weather. It was a Sunday morning when I called for service and Jared showed up in just a couple of hours. Fixed our problem quickly and gave us suggestions.

Wesley is a great guy and a great tech. Very professional and took time to explain the hvac system and the work he did. Thanks to him and your company.

Zakk did a great job on an emergency service and got us back to where we needed to be. He’s very knowledgeable and thorough. Highly recommend.

Shawn Campbell was great and knowledgeable both when he was here placing the mitigation equipment and when he came to remove it. Great experience

Jared installed an Essency Water Heater. He did an excellent job , and described everything about it very well. I would recommend him to anyone

Nick was very professional. Courteous and knowledgeable. He showed up on time and got the job done timely and efficiently.

Excellent care....thank you Landon!

Our Service Tech from Vines Restoration Team, Justin Kelly, provided an excellent repair and painting of our bathroom ceiling which was damaged due to a leak in the ceiling. He was able to match the paint and avoid a total ceiling painting. He was very meticulous and careful to avoid making any mess in the process. Quite a professional and courteous worker.

Landon was very nice and informative. He has been here in the past and hope he will be the one coming in the future.

Your service technicians arrived promptly and quickly assessed the situation. They were able to remove my old water heater and install a new one within a couple of hours. They were knowledgeable, professional, and courteous. They made sure that my wife and I (senior citizens) had all our questions answered before they left. I highly recommend Vines and their service technicians.

Had a sink and faucet installed. Zakk was great. Thorough and communicative. Took the time to do the job right.

Vines provided professional plumbing service, and resolved all of our issues, including some unforeseen problems. "Super" Dave took time to explain the issues before taking any action, and handled everything expertly. The end result exceeded our expectations. We highly recommend Vines, and will definitely be using them in the future - as long as we get Dave - he is the best!

This morning I noticed a smell from our Essency water heater that we have had for two years. The office sent Kelly Hickman and Joey Vandenberghe out when it was determined the unit had to be replaced. Rick Vines spoke to me personally and assured me this was a very unusual situation and that he will be sure to remedy the problem. Within several hours we have a new Essency unit installed and up and running. Both Kelly and Joey did a great job and thank you Rick for the fantastic customer service. You have a customer for life!

Excellent experience from estimate, to office staff to professional technicians that came out to move my HVAC system, and to install plumbing to an upstairs room. Could not be happier with the service and pricing! Appreciate Nicks patience today with a tough work space to access.

Very Polite

The techs did a great job. Very professional very knowledgeable and personable. I have no complaints.

The techs did a great job. Very professional very knowledgeable and personable. I have no complaints.

As always, Vines and their experienced professionals came thru again. David was punctual, personable and professional. Knew his stuff and offered several options to address my issue. We agreed on the first solution for me and he finished the work in a very timely manor. Will always go back to Vines with any plumbing problems. Thanks Vines and David!!!!!

As always, Vines and their experienced professionals came thru again. David was punctual, personable and professional. Knew his stuff and offered several options to address my issue. We agreed on the first solution for me and he finished the work in a very timely manor. Will always go back to Vines with any plumbing problems. Thanks Vines and David!!!!!

We had Joey come out. He was able to get our water heater working again. But recommended replacement. He was super professional and answered every single question we had.

We had Joey come out. He was able to get our water heater working again. But recommended replacement. He was super professional and answered every single question we had.

Very polite, knowledgeable and helpful. Never tried to upsell. Explained everything he did, the results and answered all our questions.

Very polite, knowledgeable and helpful. Never tried to upsell. Explained everything he did, the results and answered all our questions.

This was my first time having Nick and I was very impressed with him. He did a thorough check of my condo and offered great suggestions. I look forward to working with him in the future.

This was my first time having Nick and I was very impressed with him. He did a thorough check of my condo and offered great suggestions. I look forward to working with him in the future.

Jayson looked into a warning given by sensors in out attic. This is during g our cold snap in January. I was a verification that there is no problem. He also reinvestigated a recurring sound problem and gave us information regarding what to do so it doesn’t continue. We appreciate him!

Landon was very professional technician. He has knowledge of the system answered my questions and explained the system

1st experience with Vines and it was a good one. Came the same day I requested service. Michael was a great tech. Identified the problem (clogged drain) and fixed it quickly. Would definitely recommend to anyone who needs their services.

Kelly Hickman was quick, professional, and efficient. Annual maintenance on all our plumbing is very reassuring. If you purchase the annual service plan for plumbing, it is exceedingly worth it. I highly recommend Vines Heating and Plumbing.

Excellent care....thank you Landon!

David Brennan came to install new faucets and lifts. He was very professional and knowledgable and did a fantastic job. He had to cut the walls and he put panels in for future access if needed. David is friendly and personable. Being deaf, we appreciated his efforts to communicate with us.

Excellent response and top quality tecnician solved the problem right away.

We had Vines come out for a second opinion on an HVAC issue that we had. They had concurred with the original diagnosis that the unit had to be replaced. Like the original company that gave an estimate, Vines had given us four options of units based on advantages and price point. What set finds apart from the other companies was that they sat down with us at the table and showed us all the units and explained why each unit would be beneficial to our particular house. Additionally they went through the problems that they see with our ductwork and the way that it was routed during original construction. No other company has ever explained to us that the way that the ductwork was routed was actually killing our previous unit because it was not done efficiently. We chose to go with vines because they had units that were more efficient in size, speed, electric usage, and price point than the other units offered by other companies. The crew came out two days after our signing of contract and began work. They work diligently, respectfully, and ethically because any issues that arised they brought it to our attention and explained why it should be addressed. They were very friendly and on time, and they communicated with us throughout every step of the way. At no point did we ever feel like we were unsafe with strangers in the house, or we were being ripped off by conning contractors. We would highly recommend Vines to all of our friends and family for professional work to be done within their home.

Jayson was friendly, professional, and knowledgeable!

Eric and Jacob were very friendly and professional. Very respectful for property. Eric answered all my questions and reassured me things would be ok!

Fast response time, professional service and fair price. Trustworthy company.

Super David was amazing!! His knowledge and experience actually surpass his wonderful charm and energy. He helped every issue we had and more. He is top notch!

You guys are Great! Eric and Jacob were on time, they assessed the problem and determined the sewer lines in the kitchen and washer area were clogged and needed to jet the lines from the roof. They left for a while to get the jet machine and returned. They worked on the sewer lines for a while to make sure the were free of clogs. Eric and Jacob worked hard and made sure we were happy before they left. These guys were great and very professional. This is why we always call Vine's

Quick response from phone call to driveway arrival! Courtesy and professional service.

My good friend Candy said to me “if you’re in a bind call Vines”. That’s just what I did this morning. I needed a shower valve repair. Josiah arrived quickly and began to work on my repair. Then I mentioned some other small issues I was having. Which he was happy to look at. In the process, we walked by my 19yr old hot water tank and noticed it had just started to leak. Like what are the odds of that timing?!?! Josiah called the office and just a short time later Keith & Fred arrived with my new Essency water heater. Keith, Josiah and Fred quickly and effiently installed my new water heater, replaced my shower valve, installed a new toilet, new shower head and finally a new kitchen faucet. Kevin came and saved the day when we ran into an issue with the faucet and he work Could not be more pleased with the quality, care and professionalism I received. It’s easy to see why Candy loves her job so much. This is a great company with fantastic service! Thank you ❤️

Jason was very polite and knowledgeable and also on time. He explained everything to us which was very helpful

I am a new client and the customer service is excellent, they get back to promptly, you know when they are arriving and the service techs have been very knowledgeable and professional.

Yesterday morning (Jan 22) Landon Rhodes came first thing at 8:30 for our Platinum Promise maintenance service. He thoroughly checked HVAC ductwork, changed the air filters, checked all Air Handlers electrical connection and the blower motor amp rating. Since we are on the plan there was no cost. We would recommend Landon and will continue to request him from Vines

Great service very professional and customer service. Explained everything they were doing for service. Great job Michael was excellent in explaining everything to be performed and done on Sewer replacement inside and outside. Corey Jace and Ruben also were excellent and very professional in the job also. Highly highly recommend Vines Very caring and attentive to all our needs !! Keep up the great work Vines. Corey came out to service our instant hot water heater. As always Corey is very professional and did an awesome job. Vines is absolutely the best!! Thank you Sean came out to do maintaince on heating and air. Did an awesome job Again awesome work

Eric and Jacob were fantastic.

Jace from Vines dud a fabulous job with our plumbing problem! He was efficient and professional and very nice to work with. We highly recommend him.

We had a flood in our laundry room due to the washing machine drain line coming loose. This caused significant damage to surrounding rooms on the second floor and below on the first floor. Brenden Velez and Samuel Moody came within the hour to assess the damage and got started removing all the damaged materials. Brenden and Ruben Aguirre were on site for the next three days and I can’t even describe how friendly they are along with the dedication and pride they put in their craft. Zakk Ludlam and Mark McMullan were also amazing. I can’t fully put into words how helpful this crew has been during a very stressful time but they now have a customer for life.

Did a great job. Seemed to be very knowledgeable on HVAC systems.

I was very pleased with both Mark and Bill's discussion about the problem we are having with our staircase. Both were very professional and came up with good solutions on how to solve this problem. We look forward to working with Vines on taking care of our problem.

Landon was great, put my mind at ease and explained everything so well. Great job!

AMAZING Team and very knowledgeable. Came out right away and got to work. We had to have our whole plumbing pipes replaced under our older home and all the way to the city sewer in the back because of old pipes being compromised and they did a fantastic job. Eric and team Explained everything in detail about what needed to be done, why it needed to be done and did exactly what they said they would do. It put our minds at ease that this was being done correctly and we didn't have to ask any questions along the way. We appreciate the amazıng service and compassion this company shows its customers.

Great to work with,and did a great job. Craig was very knowledgeable, I wouldn't hesitate to call him again. He heplaced three shut-off valves that were leaking when I was trying to replace a faucet and toilet

Very highly satisfied with today’s service. I checked out all the products and all the prices in advance. I received top-end products at competitive prices. The technicians were courteous and thorough as always with Vines. Zero problems, great satisfaction.

Highly Recommend!! Mark was exceptional! He didn’t only just do the job that he came out for, but went above and beyond. He really made sure I understood what he was doing and the whole process of things. Would definitely use them again in the future !!

l had HVAC work after the coolant line was punctured. The guys did a great job until I had and inspection done by your company that. I signed up for. He noted and took pictures of damaged which was done to the out put to the ducts it was completely disconnected and all the hot air was going directly to the attic space. This caused no heat or limited heat to the upstairs which in turned cause the system run and never reached temperature. I cannot image what my electric bill will be. Needless to say one problem was fixed and other problem was caused. So two stars is generation. .

Please with how informative and courteous Ed and other workers have been.

I was very pleased with both Mark and Bill's discussion about the problem we are having with our staircase. Both were very professional and came up with good solutions on how to solve this problem. We look forward to working with Vines on taking care of our problem.

Irrigation inspection done on time and for a reasonable price

He was very efficient!

Great service excellent price and would highly recommend to anyone. Jared is an awesome tech who reallly knows his stuff.

When I made the call for the appointment the CSR was nice and understood my plumbing issue. She set up the time for the appointment and he arrived in a Timely manner. I was also sent a text on who was coming and his estimated time of being here. Craig was very knowledgeable, friendly and presented himself well. I recommend Vines for any household problem you may have.

Awesome experience! Zak our plumber tech was professional, very experienced and fixed our problem quickly. Very impressed with everything from Vines!

First experience with Vines. Jared and Jake were on site both were great. Explanation of work were clear and concise.

Very caring, thorough.Excellent knowledgeable!!!

Wesley Fowler did excellent work. He installed our sensors.He took the time to walk us thru the process, He was very patient. Wesley also is deaf friendly and took the time to communicate with us, he talked slower and made sure we understood him. We had a great experience with Wesley. Thank you, Wesley!

Vines and their technician responded quickly especially since the HVAC zone went down on a Saturday. James isolated the issue throughly as a blown motor and we got a new one ordered on the spot. He did a good job explaining exactly how it happened.

Came for a A backup in the Sewer line was here within an hour check both bathrooms and then snaked the sewer line at a very reasonable price

Nick was fantastic! Professional and friendly. Highly recommend Vinea Plumbing!

We have used Vines several times. We find them very professional and dependable.They are friendly and take the time to explain things to us. A recent example of this is Wesley Fowler, who did a great job setting us up with sensors to alert if there are problems for our units. When you are in a bind, do not hesitate to call Vines.

He explained everything he had to do and showed pictures

The tech Michael that came was great, arrived on time, knowledgeable, explained the options and took care of the problem very quickly.

Chris did a superb job installing my ducts and air return. He and his partner even cleaned up after they finished! Could not have been more professional!

Scheduling a service call to see what was wrong with the HVAC system was easy. I got a text, with a picture of ROB my technician that was arriving. Rob was fantastic! He explained everything to us. Keith then came out to FULLY explain our options in units to choose from. Both of these gentleman were so knowledgeable and personable. We have a big install job, three days starting tomorrow already. We have peace of mind thanks to Vines. UPDATE🥰Thanks to CJ and Austin who did the total job of removing old ductwork and units and putting in all the new ductwork and HVAC. These two gentleman work non-stop. Personality plus too! They are dedicated to their employer and it shows. Happy employees make for a job well done! UPDATE: Called Vines because auxiliary heating came on. No problem Vines said tech will come out. Sean the tech comes and explains why my auxiliary heat came on. Unit functioning perfectly. My point - Vines sent another outstanding employee to my rescue. You really need Vines for all your HVAC needs.

The service was Beyond excellent it was fantastic when I called Vines the receptionist that answered the phone was very helpful and set up the appointment for me. When the technician came he was excellent he showed me what he was going to do and how he was going to fix it and also pointed out where the shut-off valves are to the gas line if I ever needed to know how to shut it off myself. Nick Ryan was extremely polite and very nice. He is in my opinion a great asset to your company. He also took the time to explain other services that you offer your customers as well. Vines will definitely be my go-to company for future Services when I need them. It's nice to have a company that you know you can rely on.

I just keep updating positive reviews but I have to shout out Jody for the incredible job he did problem solving today on a leak in our shower. He worked hard to diagnose the problem and the pricing was reasonable.

WESLEY FOWLER replaced the part needed for our AC this morning and upgraded our electric panel to deal with the flow of electricity. AC works great and Wesley did a great job!

great service!!! great technician!! i really recommend this maintenance plan but i feel like the upsell prices are a bit highN

Jayson was very professional and had the part put on my heat pump in a matter of minutes. I always call Vines when I have any issues

Very positive service experience! Service Tech, Jody, was courteous, knowledgeable, and helpful. He understood the repair issue and provided a prompt repair plan and fair estimate, which we moved forward with. He also provided some very helpful advice regarding the manufacturer warranty terms on our existing shower fixtures. Thanks!

Great service & Michael is an excellent technician, very knowledgeable & works very efficiently- I would highly recommend him with any plumbing needs

What an adventure it was with the Vines Plumbing and Heating Family, it began the week of Jan 12th -Jan 15th. I signed up for the Platinum Promise membership on the weekend, and I was booked immediately for Michael and Landon to inspect the house on Monday. We were able to achieve the following installations in less than a week : Heat pump repaired, whole-house purifier, ESSENCY hot water heater with HALO whole-house water system, new kitchen sink and faucet. Three new faucets for the bathrooms, along with new toilets, and the finale was a Laundry PRO for the washing machine. The Laundry Pro, for those unfamiliar with it, new technology that infuses water with oxygen and hydrogen to clean laundry without detergent, using only cold water. The laundry pro is a game-changer when it comes to doing laundry. We would like to thank Michael, Landon, Alex, Craig, and Samuel from the bottom of our hearts for their professionalism and for completing my long list of to-dos. These men are not only professional, but they also come with a wonderful personality, a sense of humor, and great work ethics !!! What a ride!!! Aida and Edward Dunn

Thank you Vines for fixing a toilet leak issue in our 18 month old house. Apparently the builder did NOT feel the need to actually attach (bolt) the toilet to the concrete foundation. Not a joke! Thank you Technician Zakk L for thoroughly troubleshooting and repairing the problem. Yes, I'm using Vines for future issues as needed.

Nick was professional, personable & knowledgeable. Quickly assessed the issue, explained how he could resolve it. Couldn’t ask for a better experience

I had a pretty complicated hot water issue, involving a tankless water heater and hot water that would come on late and come and go. I spoke with Dennis who heard me out (i vented for a while) and said he and Roy would come out and take a look. They arrived promptly amd got right to work, asking me to walk them through the problem again. They determined it was the recirculation settings, amd made adjustments that solved the problem......but not right away. They stayed to be sure the recirculation line was working and noticed it got cold very quickly after the pump shut off. Thue realized the city water back pressure was pushing the hot water out of the recirc line. They installed a check valve and VOILA! super hot water instantly and as long as we need! Thanks to Dennis and Roy for listening, being thorough and making 100% sure the problem was solved! Glad I bought the annual service program!!! Great Work Vines!

The tech that showed up was polite courteous found the problem quickly He changed the contactor which I believe is approximately $20 cost me $266 so I believe the pricing was too high I do like the response. The company has through text messages. They get back to you quickly and promptly set an appointment for the repair, but unfortunately, I think it was too highly priced.And

Jody was great!

Joey made it safe no realizing how unsafe the house was with deposit side hope o get a calander no

Landon was our technician. He was extremely knowledgeable and a good personality. Landon explained what was going to be done in the inspection and gave suggestions after the inspection was completed. Thank you Vines for great service and knowledgeable technicians.

Landon did an excellent job! Very thorough and explained everything.

Just moved into a new house and had a leak under the Kitchen sink. Called Vines and they were out within a few hours on a Sunday. No emergency fee because it was during normal hours. The tech arrived and found the problem right away. The price was extremely fair and was fixed faster than I expected. I would recommend Vines to all my friends and neighbors.

Craig Bushong came by to due the plumbing for our house. He was very prompt in checking the house for the plumbing. Did a great job with no problems

Wonderful and very nice. Thanks Vines for your service .

Great experience with Jared at Vines. He was courteous, professional and did a great job. We recommend Vines!

Zakk was great to work on time courteous and clean. Thanks for a great job

Wesley Fowler arrived to check on our Heating and Air machine. He checked out all the parts and discovered a heating emergency item not found. He showed me various things to do on the temp outlet and will have new part replaced tomorrow. Great job!

Answered all my questions regarding water filtration system.

Amazing

Amazing service very professional and friendly plumbing tech and customer service

Technician Jace Jones is very knowledgeable and was able to diagnose our issues on the spot. We always get excellent service from Vines and are very satisfied with the knowledge and quality of all their techs. Vines is always very responsive and we highly recommend them.

Landon always goes above and beyond for all of our properties we manage at Unwind!!! He’s very professional and honest and has made some very late calls like he did last night. He contacts us and discusses the issues and the solutions and makes things happen. He’s an outstanding person and we appreciate you and your team always taking care of our owners and guests especially in much needed situations like yesterday. Thank you is not enough

Had a great experience today regarding plumbing ( Nick) was punctual, knowledgeable, diligent in task and keep work areas clean and tidy. Explained things in detail regarding toilet replacement. Nick was friendly and courteous. Job well done.

They were professional and courteous. Work was done as requested and in a timely manner.

Very quick and provided great service. Gave several quotes but didn't push.

Very happy with the tech Craig did a wonderful job installing our water filtrations system.he was very professional.

Jared was great

Vines plumbing and David Brennan are the best we've ever had. David will investigate a problem until it is resolved. Two instances I recall: #1 a slow draining tub that several other plumbing companies could never solve. David opened the drywall and discovered that the drain pipes were improperly placed at right angles to one another so that the drainage would be so slow that water would rise in the tub. #2. We had water on the floor outside the bathroom and across from the washer dryer. David pulled out the appliances, replaced the toilet and ultimately discovered that the water was coming from a condo upstairs and we reported it to the management. He is like an amazing Sherlock Holmes. Vines always shows pictures of the work they have done. Vines sends a picture and a brief write up about the person who is coming. The technicians were booties so floors are protected.

Very happy with the tech Craig did a wonderful job installing our water filtrations system.he was very professional.

Mike did a great job. He was organized, explained everything in detail. He was courteous and professional. Mike kept the workplace clean. He was very knowledgeable and knew what he was doing. He didn’t waste one minute in getting the job done. We feel so much better that we are with Vines and you have great employees like Mike P.

Jody was very professional. He explained what needed to be done.

Very friendly and professional

Mark was amazing! Very friendly and took his time to explain his findings.

Great service, we got our service the next day. Service technician, Landon was super helpful and efficient and thorough. I definitely recommend this company and will be using them for all our heating and cooling needs

Josh was knowledgeable and explained problems we had. Very courteous. Vines has found a good employee, don't lose him.

Ruben Aguirre was amazing, he took the time to explain how all the sensors and app worked, and everything works fantastically well.

Very quick and provided great service. Gave several quotes but didn't push.