Reviews

Alex was great and did a great job

Craig was timely, friendly, and explained what was going on with my drain.

Another 5 Star go to Vines Heating & Air, specifically to Mr. Rick Vines for having his act totally together to have learned years ago how he was going to have to run/build, learning along the way, a company like Vines Heating & Air!

I got a lot to say, but I’m gonna try to keep it short!

Hunter & Tom arrived on time, looking like they were ready to kick alittle ass and they did!
I ask Keith if the installers could bring drop cloths and they wear booties in the house and they did!
Arrival time was 930 because I asked for it to be 930 so the lady could get ready or have more time to get ready, but these guys went a few steps further, they installed the parts of the equipment on the exterior first, so the lady of the house could even have more time to get ready because you see, the work in the interior was having to be walk-through her master bedroom into her master closet and up though the attic hatch!
Hunter was the lead man not to say that Tom wasn’t a lead man because he was a lead man also so I got two lead men, two leading men at the house that knew what they were doing and both kicked ass until 830pm, from 930am to 830pm, sweating their butts off, inside the attic and outside the home!

We have two more air units that are still kicking ass but they too, are 19 year old units and they will be in need of replacement at another future date and yes, Hurter and Tom will be back again!

Last words from me, if you’re one of those people that like to get multiple estimates which I did, I’m here to say don’t, don’t waste your time. Go straight to Vines. They’re gonna take care of you and if the shit hits with any one of their install units, there going to take care of, no later than the next day!
Most importantly, the install is gonna be right and it’s gonna be tight and you won’t even know they were there at least I can say this for Hunter and Tom, when they pack up and leave, you will not ever know that they were in your house, of course, other than the beautiful new air system working and keeping you cool!

Sandra
Harold

Keith went beyond the call of duty and that’s why I chose to go with Vines and not Ellis, plumbing and Heating!
All of the house, ladies that I spoke to today or yesterday, went beyond the call of duty, I was more informed that I would ever needed to be, and then I would’ve ever expected from any other company!
And if that wasn’t enough, you people sent young man Ted out to follow up on my request about a motor to get the unit up and running to keep the the 3rd floor cool until the install day was here which I forgot all about, I brought Ted around to the unit where I showed him and told him that I lifted the grid, spun the blade, sprayed the motors shaft with WD-40, re-installed the grid, went up to the third floor and turned the unit on and low and behold, the fan started spinning so we may be good to go, but I think if it’s possible for you all to do so tomorrow, come on out and give us a little shot of Freon. I’ll see unless it probably is taken the unit a little bit of time to get the upstairs area cool again, I should know soon.
And last and I believe most importantly, your man Mr Vines, he presents himself incredibly well on your TV commercial as a man obviously that is fit, that cares about what he looks like cares about how he feels, which is the same attention he gives to his business and employees!

Sandra R Largay
Harold Giancola

Had no hot water over the weekend. I could not get hold of the appliance company. Someone recommended that I call vines for help. I called them on Monday and Dennis Satterfield of vines just left. He solved the problem and informed me water heater needs an annual flushing and cleaning which I did not know. He was very helpful very knowledgeable gave me some great information about Vines company.I would highly recommend Vines and Dennis if you need help with HVAC and or plumbing ! Thanks again Dennis and Roy who came as a team to solve my dilemma! Both men were very professional and I will be calling Vines for a service program!

Zakk is a pleasant, knowledgeable technician and easy to talk with.
Helpful in explaining my concerns.

AC issue Repair Tech James Russell was very knowledgeable and efficient on the repair

Great service ... as always

Best

Very prompt, professional and explained everything clearly.

I'm very very pleased with James and his punctuality And the care that he takes. I'm also very very satisfied and happy with the electrician that Was contracted with you And came out to fix the problem in the morning

I had a great experience with Vines Heating & Air, Plumbing, Restoration. Jody and Matthew repaired my hot water heater and were both extremely knowledgeable and professional. They arrived on time, diagnosed the issue quickly, and completed the repair efficiently. Their attention to detail and commitment to customer satisfaction were impressive. I would definitely recommend this company.

Nick and Andrew were great! Did a thorough job and was very knowledgeable! A+++ service!

Outstanding service, even on a Saturday, with the nicest and friendliest service rep ever!! Kelly was amazing!!! Vines is the real deal, with honesty and work is done professionally.

Even though what I wanted isn't going to work, Kelly was extremely kind and patient in explaining it to me and helpful in trying to help me find a solution. I also really appreciate how easy it was to set up an appointment with Vines and that they showed up on time and didn't waste my day. I won't hesitate to call them again.

Bob was wonderful! He quickly diagnosed the problem and fixed it. He was very polite and respectful. He also loved on my doggies and made their day:) Thank you!

Craig Bushong was very knowledgeable about the HALO system and plumbing in general. He was thorough, personable, and took pride in completing his work to perfection.

Kelly came out to install our new kitchen dishwasher. He was extremely professional and experienced. He worked very hard on a difficult installation.

Technician was prompt, courteous, and knowledgeable

Joey is an exceptional employ. I have never had to go through any problems like this and he talked to me as if I were family. He explained everything and helped me, at 73 years old, understand what he was doing. Thank you Joey!!

Landon did a great job making my air conditioner work. He was courteous, professional, and explained everything he did. Would definitely recommend VINES to Family and Friends !!!!!

Vines came out same day, which was great, for our tankless hot water heater which has been acting up. Matthew and team took the time to diagnose the problem and work with Rinnai to get to the bottom of it. The part was ordered and a follow up appointment was set then and there. The entire process was easy and they guys were friendly and respectful.

He was very knowledgeable and explained everything in layman’s language a first class person and look after him.

Jayson was nice and informative on what he was doing and kept me updated. Great customer service.

Joey was on time, neat, courteous and professional. Job was well done and I recommend Vines (and Joey) to others.

My technician, James, was professional, experienced, and knowledgeable. I learned a few important things during the visit.

Hunter and his partner were very helpful, knowledgeable, professional & polite. Would recommend them to anyone, 5 stars may not be high enough of a rating.

Landon is the best. He is very personable takes the time to thoroughly explain what is going on with our heat pumps. He found the cause of the problem promptly and got our cooling working again on a very hot day. He is a credit to your organization.

Nick showed up earlier than the estimate and quickly identified the problem. Glad he resolved the issue before leaving.

Jayson was fantastic and very professional! He took his time explaining everything to me.
First of all Vines was the only company willing to help me out ! My warranty company dropped the ball and Vines picked it up and ran with it! I was without my A/C for 4 days and due to medical conditions I needed service ASAP! Vines to the rescue!
Thank you Jayson and Vines for providing fast and excellent service!
I'll use you for all my future needs and will recommend you to everyone!

Ted was an excellent tec, he explained everything he was doing and answered our questions without hesitation. This was our first of two services; system seems to be working fine. He was a gentleman.

Excellent service!!

The two Techician that worked on my new commode did an awesome job. They was well experience and he knew exactly what needed to be done. The installation went quickly and fast and they were out did a fantastic job and installing it.

Mark McMullan was amazing!!!! He was extremely professional and made sure everything was perfect. I would HIGHLY RECOMMEND the Vines and Mark!!!

Keith went beyond the call of duty and that’s why I chose to go with Vines and not Ellis, plumbing and Heating!
All of the house, ladies that I spoke to today or yesterday, went beyond the call of duty, I was more informed that I would ever needed to be, and then I would’ve ever expected from any other company!
And if that wasn’t enough, you people sent young man Ted out to follow up on my request about a motor to get the unit up and running to keep the the 3rd floor cool until the install day was here which I forgot all about, I brought Ted around to the unit where I showed him and told him that I lifted the grid, spun the blade, sprayed the motors shaft with WD-40, re-installed the grid, went up to the third floor and turned the unit on and low and behold, the fan started spinning so we may be good to go, but I think if it’s possible for you all to do so tomorrow, come on out and give us a little shot of Freon. I’ll see unless it probably is taken the unit a little bit of time to get the upstairs area cool again, I should know soon.
And last and I believe most importantly, your man Mr Vines, he presents himself incredibly well on your TV commercial as a man obviously that is fit, that cares about what he looks like cares about how he feels, which is the same attention he gives to his business and employees!

Sandra R Largay
Harold Giancola

Had an amazing tech at my door within 30 minutes on a Sunday night at 9pm.
He identified issue in 5 minutes, repaired within 45 minutes! Thoroughly responsive and professional and informative. I pricing was not exorbitant considering the situation and my request.

Air conditioning stopped working on a Sunday afternoon. Temp inside of the house was 87 degrees. Technician Sean Pack arrived when promised and fixed the problem quickly. Very grateful for the service on a hot August day.

The best company! Sean was great as always!

Today I had Bob Drozdowki checking out my HVAC system, Nick Ryan and Matt Monday installing new disposal and kitchen faucet. Everyone did a fantastic job - explained pricing, what they were doing and cleaned up. Keith Vally was the field supervisor and clarified any question I had. Good Job by all!!!!!

Chris Jones was fantastic! Very knowledgeable and efficient. He took the time to answer questions and had an overall pleasant personality.

Our AC has intermittently been freezing up resulting in no air conditioning in the house until the freeze up can thaw and the system can be checked. Bob Drozdowski came to our home to check the AC system to determine the root cause of why the system was randomly freezing up. Bob was very thorough in diagnostic testing of all the variables that could be causing this issue. In the process he eliminated several possibilities why it was happening leaving just a few things that could be causing the freeze ups. Unfortunately the unit was cooling the home without any problems during his visit and we could not duplicate the issue. We decided to wait until the unit froze up again and have them come out to look at the system to pinpoint the exact cause of the problem. This would avoid randomly replacing components hoping that it would fix the problem. I appreciated their honesty in this matter avoiding any unnecessary expenses on my part. I appreciate all that was done and the professionalism that was displayed during Bob’s visit. I would highly recommend him and Vines in the future.

Today I had Bob Drozdowki checking out my HVAC system, Nick Ryan and Matt Monday installing new disposal and kitchen faucet. Everyone did a fantastic job - explained pricing, what they were doing and cleaned up. Keith Vally was the field supervisor and clarified any question I had. Good Job by all!!!!!

We’ve been using Vines for almost 3 years and they are always our go to resource. They are prompt, professional, knowledgeable and very prepared to handle whatever needs we may have.

Very professional, arrived on time, price was far and problem was fixed. I will definitely use them again and refer them to friends.

Very professional. Took time to discuss all options

Nick & Matt were great! Honest, personable & just all around good guys. Easy to work with and Vines and its employees are always very accommodating.

Jody and Carson are amazing professional experienced efficient all the great things! Use them you will not be disappointed

Bob was very Professional, polite, knowledgeable & passionate. He provided World Class Service. He took time to explain everything in detail.

Good experience Michael was very professional and helpful with the evaluation of the sewer issue.

Our experience with Vines went well. Zakk and Sandro are kind, knowledgeable and took their time to inspect my plumbing issues and explain the problem to. They were patient with me while asked questions and made me feel comfortable. The price was fair and they were very efficient. I would 10/10 recommend Vines to my loved ones.

Joe was very thorough in his investigation of our leak. He kept us informed as he investigated the possibilities. He is very friendly and knowledgeable.

Great company. I’m signed up for the maintenance plan. Bob was my Tech today. Very professional and informative.

A mfg defect caused our water heater failure. Vines was quick and professional to respond and solve our issue. They worked with the mfg to honor their warranty on the unit.

We came close to major accident when a sliding bar for the shower sprayer fell apart when being used as a grab bar. I called Vines hoping they could help remedy the problem. Within a couple of hours Jody Vine came by, fixed the broken slide bar and is ordering a grab bar for that shower as well as a grab bar for the guest toilet area. Also we decided to sign up for their Platinum Pro membership.which seems like a very good plan.

Great experience with the plumber sent to evaluate my garbage disposal issues and get quote. They'll be coming back to install a new one tomorrow. As a first time customer I would refer their services.

Best company ever! GREGORY worked so hard and well to fix my house problem. So very professional and a super clean job. Great dedication . Wow!

Tech was Awesome! Very helpful and Courteous! Thank you so much Greg for the help!

Great job very thorough and well executed.

All the plumbers that have come from vines are true professionals. Ruben went above and beyond and was very knowledgeable and very pleasant

Installers were wonderful. Spent most of the day in a 140 degree attic and did a perfect job.

6/2/26: Bob did a thorough and careful job and was attentive to letting us know what we should be looking for as we head into summer. Great service.

7/12/25: Sean was incredibly responsive abd helpful. Always professional, expert service

4/20/25 Jayson K was thoughtful and thorough. Service was again at the highest quality. Great company. Good people

Major work on 11/25
Kelly, Craig, and Eric were fabulous. Professional, fast, and thorough. Tremendous knowledge base from top to bottom (literally)!!

Cary Thompson did a fantastic job installing our water heater. He was knowledgeable and professional and kept me informed at every turn. He cleaned afterwards, and also made us an aware of a special yearly membership program that we think we will take advantage of. Fantastic work all around!

Daulton on 9/7: terrific work and professional expertise. Really offered a reasonable solution and excellent service.

Rob Riggin 12/17: extended maintenance eservice. Professional, *very* knowledgeable, and probably the most thorough service experience we’ve had. Vines is quality.

Zane on 7/21 was on time and very efficient!

7/11: Bob was such a tremendous help. Glad we have service programs with Vines for both properties

I certainly appreciate your very quick response to my sewage pipe drainage problem and for the hard working young man, Dawson Johnson you sent us! He was very polite and endearing and had a very hard and nasty job to do! He completed it and did it with a smile. I believe he is a real asset to your company. Thanks again for your prompt service

Zakk came to my house and took care of the issue I had. He was very polite, sweet, and kind.

James is very professional and great to speak with, he gave positive feedback and solutions

My technician Jayson was great and knowledgeable, both explaining what maintenance was done and why and showing me photographs of work done. Great experience

Joe was very professional, knowledgeable and very pleasant to work with. He gave me options and explained everything thoroughly. The office was great on giving me appointment updates and letting me track Joes arrival. Very safe .

At first, I thought it might have been pretty pricey, but because I am a disabled vet, they took care of me. Not too many people do that these days. I am very happy with the work. The workers were great, the service was wonderful. My drains are unclogged, I am a happy camper.

Kelly was very professional and worked through all the issues encountered with our 30+ year old faucet, pipes and valves. Job very well done.

Dave came out to fix a small issue with our new water heater. This was a warranty call and Dave went above and beyond to detail the work done and assure us of the quality of follow-up care that Vines offers. We are most impressed and are glad we found Vines!

Today Joey and Rakeem came out for a bit of an emergency install. Unfortunately, our old company failed us big time. Under a time restraint, Vines not only came to our rescue, they were at our home within hours, ( no extra cost to us), installed an upgraded hot water heater, and expansion tank. Fantastic knowledge of the unit they installed, professionalism, & respect for our home. They did an unbelievable job in record time and we were able to get to the Dr appointment we had scheduled. It’s true what the commercial states, “when you’re in a bind, call Vines!”. We were so impressed we joined the Vines family with the PRO plan! Thank you VINES, Joey & Rakeem, fantastic job! Highly recommend this company

The technician (Ben) from Vines did an outstanding job fixing my plumbing issue. He explained everything in detail and what my options were. I couldn’t be happier with my choice of using Vines for my plumbing and HVAC needs.

James was amazing!!!! He was extremely professional explained everything of what he was doing and when. I would HIGHLY RECOMMEND the Vines and James as a tech!!!

When Alex showed up for our new air conditioning unit installation he was on time and very professional. He introduced himself and explained what they would be doing and answered our questions before going right to work. During the whole installation they didn’t make a mess and cleaned everything up when finished like they were never here. I would like to thank the whole Vines team for making everything stress free from beginning to end! If you’re looking for a company that exceeds your expectations then Vines is who you need. I was in a bind and Vines came to my rescue….you guys are the best!

Excellent

Excellent service!!! Very happy with them!

The Techs were great and very knowledgeable but I believe the cost was really high priced.

They were very professional and arrived on time. I highly recommend!

I'm loving being part of Vines program that does regular plumbing and hvac inspections. My plumbing tech today was Michael Petric and he was great! He went thru everything, made suggestions for possible future upgrades and poured a magic solution down my sluggish kitchen sink. Vines is the greatest!

Had a small leak. The technician knew what it was & fixed it for the cheapest cost. He was very polite.

He was here for semi annual plumbing checkup and was very professional and a Very nice gentleman.l

Vines service was very professional. Craig was great!

The service technicians were professional and knowledgeable. Definitely use them again

Mr. Vine and Matt were exceptional. They found and fixed the problem with my disposal quickly. My kitchen sink was clogged as well and while Matt was working on the drain or disposal, Jody was cleaning my unclogged sink!! Now that is above and beyond. Thanks so much to both of you and Vines!

Nicholas Ryan was professional and efficient as well as friendly.

Vine plumbing did a great job. They showed up on time and called to make sure I was satisfied with the service. The plumbing manager explained how my water line is attached to my ice maker so that to ice cubes can produced. Both the technician and the manager are very knowledgeable. I will be using the company in the future!!

Nick showed up on time and replaced the hot water heater quickly. He also looked at the other plumbing fixtures to see what might be needing replacing. After the job they cleaned up. Great work.

Craig was timely, friendly, and explained what was going on with my drain.

Landon and Muhammed were here today for my A/C shutdown. They performed a detailed exam of unit , explained finding,, explained options, repaired issue. Both polite, courteous, seemed to work well as a team. Vines is my priority for such services, this is my second time around.

We have never had any issues when dealing with your company. Everyone from the office staff to the servicemen are wonderful to work with.

Great communication and diagnosis of a HVAC issue on a newer system which just needed enhancement. Tech (Bob) explained the scenario in a fashion easy to understand and efficiently proposed a solution.

Zac was very friendly and knowledgeable about our water heater and issue.

Mark McMullan was great! Very detailed and thorough. I highly recommend him and Vines. It is always a tough situation when you have problems but Vines and Mark made it much easier.

Great experience

Greg Milea performed a plumbing inspection at my home. Greg was very well polite and professional in explaining what will be covered and approximately how long it will take. He identified some minor issues to be addressed in the near future.

Excellent customer service from our initial phone call straight through our same day emergency service visit. Our technician came late that evening, troubleshot the condition and left us with air conditioning. We are very grateful and very pleased with Vines and look forward to their service going forward. It’s a gift to have great customer service both office and field, they really care, that’s what we want because we aren’t just a number.

James Russell is a top notch technician who came out on a Sunday to help with our declining air conditioning. Beyond 5 Stars with James and the Company so far. Responsive, Informative, Knowledgeable and Kind. He took the time to do it Right! Thanks for all of your help, James!

Bob Drozdowski showed up at the time promised. He was very polite, friendly and professional. Bob asked what my concern was and quickly went to work diagnosing my A/C problem. Bob was joined by Jonathan Martin. Together they explained everything thoroughly and answered all of our questions. They presented us with several options and did not try to pressure us into any repairs but guided us to what we felt was the right choice for us. They were both very knowledgeable and did a great job getting us up and running until our new unit could be installed. I would definitely recommend Vines. The customer service they provided was excellent!

Micheal did a great job on our outdoor shower head and controls. He was very professional and Vines was responsive and made it easy to schedule an appointment. The other plumbing companies in the area would not schedule an installation on a Saturday so I am thankful that Vines would do so! Great company to use for your plumbing needs!

Vines is top notch. They make you feel comfortable, explain exactly whats going to happen and get it done. Most importantly they make you feel at ease by giving you a great price, with outstanding communication. Everybody that contacted us gave us a great experience. We will be using Vines for all of our plumbing needs. You guys are awesome.

Vines is the best! Craig Bushong knows his job and very courteous. I highly recommend Vines for your hvac and plumbing needs.

Craig did an excellent job of changing out the filters for our RO system as well as advising and changing the filter on our whole house system.

Friendly, efficient, knowledgeable, explained everything, plus gave us many helpful tips. We are so 🙏 grateful. Jody and Craig are awesome!
Sharon and Skip Shipley.
This a new post on July 31 after shower installation. It was a real pleasure working with Jody and Carson. worked fast and efficiently. Couldn't ask for more.

The plumber was very professional and experienced and knowledgeable

Excellent service!!! Very happy with them!

Excellent service and workmanship.

Good service

Nickolas Ryan installed our new water heater today and did a wonderful job installing and explaining how to use it. He was very nice and polite about everything. This is the second time I used this company and would not hesitate to use this company again.

Bob was very professional and pleasant to deal with. Very happy with service call.

Joey Vandenberghe was prompt and completed flushing out the tankless water heaters in the amount of time he indicated. Joey was very personable yet professional. He discussed the money-saving plan with us that is offered by Vibes. It is a great program.

Bob Drozdowski showed up at the time promised. He was very polite, friendly and professional. Bob asked what my concern was and quickly went to work diagnosing my A/C problem. Bob was joined by Jonathan Martin. Together they explained everything thoroughly and answered all of our questions. They presented us with several options and did not try to pressure us into any repairs but guided us to what we felt was the right choice for us. They were both very knowledgeable and did a great job getting us up and running until our new unit could be installed. I would definitely recommend Vines. The customer service they provided was excellent!

Went above and beyond, very pleased with James, you can send him every time!!

Today we had an excellent experience using Vines for a plumbing issue that needed quick attention. Their plumbing expert, Gregory, was thorough and efficient and was courteous with a pleasant personality. We will not hesitate to call Vines Heating and Air in the future!

Landon was awesome! Answered all of our questions and was very professional from the first interaction to the system fix and maintenance today!

Technician replaced all pipes under sink. Excellent job. Told us everything up front and completed the job just as he said he would. Thanks for an awesome job!!

Rob was very knowledgeable and helpful. A wonderful guy to take on a challenge. I couldn't be more satisfied.

Great work by Sam. Excellent results, will use Vines in the future.

Thank you James. Thank you for changing the batteries in our sensors. You did a great job.

Went above and beyond, very pleased with James, you can send him every time!!

They came right out after ours to support me and I truly appreciated the service received. Bob explained the issue, made the repairs and cleaned the area full of debris after. Can’t thank him and the company enough!

My HVAC unit failed

Courteous, professional, and on time! Landon is a superstar!

Bob was very professional and pleasant to deal with. Very happy with service call.

In 1 word, FANTASTIC!!!

Everyone was professional, polite, listened to my problem. Overall very nice company

I can't say enough how great this company is. Everyone is kind and professional, they respond quickly and their prices are reasonable.

Will definitely call again!

My AC wouldn’t stop running and kept getting colder with no temperature control. Perhaps due to lightening storm. This left me unable to run the AC in these hot temperatures! James from Vines heating & air was amazing! He took time to inspect everything, figured out the issue & resolved my problem! I have my AC back on! Thank you James! Thank you Vines!

Sean at Vines Heating, Air is exceptional and honest. Our 8 year old Lennox air conditioner stopped functioning last night. The company that installed and maintains it sent over two repairmen this morning who told us we needed a new condenser $7000 but it would be better to replace system for between 13,000 and 25,000. Also told me my unit was out of warranty, not true. According to Lennox, we have 10 year warranty.

Called Vines and Polar AIR for quotes for new compressor. Vines came to house this am and found no problem with compressor except dirty coils and a loose wire!!! Cost $175. What honesty!!! Cant say enough about Polar as well. They were sending tech this afternoon to confirm bad compressor but in meantime confirmed with Lennox that indeed i had a 10 year warranty and said replacement would be less than a third of what my current company quoted.

Had an issue with hvac and the problem was resolved. Will definitely use again

was very nice and polite and complete the job very professionally, It was a pleasure having him take care of our problem, he is an asset to your company

Under a stressful situation, not having a working HVAC system , the technicians were extremely professional, patient and just really kind, working with my budget to get the best outcome for my HVAC situation . Highly recommend them!

was very nice and polite and complete the job very professionally, It was a pleasure having him take care of our problem, he is an asset to your company

Just had Kelly Hickman over to diagnose a leaking faucet. Could not have been happier. Thank you Kelly!

Ben and Rakeem came to replace my leaking kitchen faucet, they were on time and very professional also the both where really nices guys that I no problem letting in my house and feeling comfortable. They did a great job and even cleaned up after they where done. I have used Vines before for heating and air and have always been very happy with their service I even went ahead and signed up for the platinum plus service to make sure everything was working good all year. I can't recommend them enough.

Jayson did an amazing job!!!

Kelly Hickman is awesome & very professional courteous as well as does neat work, explains e everything and does an awesome job, he is a real asset to the Vines company!

The service was excellent and they were so polite and did exactly what they said they would do. Would definitely recommend!
Landon is so nice and very professional!

Landon Rhodes was punctual and professionally dressed. He explained everything he was going to do, was polite, patient and knowledgeable. I was most pleased with his work and would be pleased if he were the technician sent in future calls

4/4/25 Jayce Jones performed a plumbing inspection. He was very courteous and knowledgeable. He also performed a flush on the hot water heater. I was most pleased by this maintenance visit!

11/26/25. Time for the fall HVAC checkup. Landon Rhodes was the technician sent. Just like the previous time, his attitude and work was great. His attention to detail resulted in finding tiny gas leaks in the gas supply line (See next post).

12/4/25 Again Vines came to the rescue. This time there were tiny leaks in the outside gas line left by the builder. They sent Jared Reese to do the repair. I was most pleased by his work. He was able to explain to me what needed to be done and did it. As has been the case with each Vines employee I have come in contact with, he was professional and courteous.

As we are selling our house, the buyer wanted a HVAC tune up. Vines sent Bob Drozdowski. He was on time and did a great job. Possesses a great demeanor and cleaned up afterwards. 🙂

Landon was great.

The Vines Techs showed up on time, communicated well, found the issue and fixed it. Couldn't ask for anything better, thank you.

Came right away and got it fixed. Red beard was great

Giving a shout out for excellence! James was incredibly professional and through in his assessment and repairs of our HVAC unit, and Mark, Shawn and Tyler were absolutely the same for the restoration work we are having done. They all took the time to explain all of our options, and then made sure that we understood everything that has been done, and is being done. We would happily work with any/all of them again!

First, we want to start with a big Thank you to all of the Vines team! From start to finish y'all have been 100% professional. Jenna is great...checking in, scheduling and following up with us. Also, Nick Ryan, for coming into our home, explaining and double checking everything and helping (reassuring) us with what needed to be done. Lastly, a thanks to Ben and Matt. Here on time, both worked together as a team to get a big job done! They took their time to make sure things were done right. They thoroughly clean up every area they worked. So pleased with a job well done! Thank you!

He is a good worker, very friendly, did an excellent job and was explaining things to me

Corey and Kelly have done a great job and explained how the moen water shut off works. They have been working hard and totally professional. I can feel better knowing that I won’t be in a bind cause your plumbers are great, Aplus workers, and dedicated to answering all questions.

Rob did a great job, very professional and courteous. I appreciate Vines Plumbing Company. Thank you😀
5/12/25:
Update-
Alex , Scott,and Landon were here for HVAC and a plumber Patrick was also . They were able to answer all questions, the install was excellent, this was for a new Air conditioner and heating unit. And some plumbing work also.

10/29/2025
Landon did an excellent routine maintenance for the beautiful HVAC system that Vines installed 6 months ago. This HVAC System Rocks! Landon knows HVAC like the back of his hand and explains how the work for women like me. Can answer any questions, in a simple understandable format. It is great to work with Landon and others who make maintenance enjoyable again. I never worry after Vines fixes something, and Landon is one of your best!

Update-4/30/2026
Landon came out to help me reset two Ecco Thermostats (downstairs and upstairs thermostat). He knows anll about phone apps tech to set up apps and get them running again. Just a few minutes of verifying the email and resetting a password and my two thermostats were back on line with my HVAC system. The new HVAC came in last year, I loved it from the first week and a year later I love it even more. Landon also explained a few more things to me about the water filtration system I had installed last spring. This guy understands and explains equipment in an easy to understand manner. I will have Vines take care of my next plumbing project gladly.

Update April 28, 2026
Bob was here on Tuesday to do the yearly maintenance on my HVAC system. He checked all of the heating and cooling equipment in the attic, sent me a list of everything he checked with pictures and explained why the system is doing well at 1 year old.He examined everything on that attic machine. Then he went to the outside machine, did all kinds of maintenance and cleaning and testing plus explained all that to me. I love this HVAC system even more than I did a year ago. It got me through a hot summer and a very cold winter. Bob will always be welcome to work on my HVAC, he could answer whatever w questions I had.

Update 4/28/2026
Larry and Dave are the two guys who checked my plumbing for the yearly inspection. They checked everything faucet for water pressure and no dripping. Checked all my pipes for under the bathroom sinks Checked the water temp and and in the garage checked the hot water tank. They also drained and flushed the hot water tank and also checked the Halo whole house water filtration system . They were there along with HVAC Bob and examined everything, no problems found. They will answer any questions you have. They are also welcome to come back and take care of my plumbing and HVAC. Well writing down everything the three men did on 4/28 and the app re upped on my phone for the thermostats on 4/30 is making me exhausted. Vines people know how to install and fix and upgrade, and I even love my Moen Leak shut off device that was installed. That’s a whole entry Vines upgrade that I love. Call Vines soon and see what they can help you with. They are all around excellent.

Vines customer service was spectacular! 🌟🌟🌟🌟🌟 would recommend them to anyone. Very efficient, knowledgeable and fair! Will definitely use them in the future

Sean Pack did an excellent job of replacing our AC board and putting a cover on it so it doesn't happen again. Thanks Sean!

James arrived and did his trouble shooting.and found an issue with the condensate drain. He was able to get the drain unplugged and had the unit back on line in short order.

7-23-26
Zakk came out and did a plumbing inspection for our condo. Took the time to explain what he was looking for and why. Very professional and polite. 👍👍

7-23-26
Ted came out and performed our summer PM service. Was very thorough and explained what he was doing and what would be the impact of his service. Gave me a few options to think about in regards to condensate lines plugging. Very professional and polite. 👍👍

Ben did a great job very professional and neat. His partner was polite and helpful. Would recommend them to anyone

Very knowledgeable and customer service oriented. Detailed and very informative. Very pleased with the service provided. Thank you Joe.

If I could hire one person as my personal plumber, it would be Joe. This man is personable, meticulous, and a true professional. After only one interaction with Joe, my wife and I consider him a trusted friend.

Did a great job, the workers and lead were very knowledgeable and friendly, kept us informed at every step. Appreciate you all. Will recommend to anyone who asks.

Vines and our service Tech Ben were absolutely great. They were able to get out to my house, quote us, and replace our water heater all in the same day. Highly recommend!

technician Jody Vines came here very pro
Promptly was very kind & courteous and explained the situation , the installed a new part now it’s good as new !

I have relied on Vines Plumbing for many years, so when my hot water pipes froze this morning I called them. Nick arrived ahead of schedule and quickly solved the problem. He deserves 5 stars for excellent service.

Alex and the team are outstanding. Jonathan Martin is extremely knowledgeable with sales in my entire new HVAC system. Most importantly I'm cool. Literally.

Ben and Vines came on time, listened to my issues, answered questions professionally, and serviced my unit completely. And, fixed water flow issue in my kitchen. As a new SC resident, I was treated very fairly, and I recommend Vines to anyone needing quality, professional plumbing and/or HVAC work. I bought the Platinum Pro plan as well. First class in all respects, especially Ben, and his skills, knowledge and customer service!

6/2/26: Bob did a thorough and careful job and was attentive to letting us know what we should be looking for as we head into summer. Great service.

7/12/25: Sean was incredibly responsive abd helpful. Always professional, expert service

4/20/25 Jayson K was thoughtful and thorough. Service was again at the highest quality. Great company. Good people

Major work on 11/25
Kelly, Craig, and Eric were fabulous. Professional, fast, and thorough. Tremendous knowledge base from top to bottom (literally)!!

Cary Thompson did a fantastic job installing our water heater. He was knowledgeable and professional and kept me informed at every turn. He cleaned afterwards, and also made us an aware of a special yearly membership program that we think we will take advantage of. Fantastic work all around!

Daulton on 9/7: terrific work and professional expertise. Really offered a reasonable solution and excellent service.

Rob Riggin 12/17: extended maintenance eservice. Professional, *very* knowledgeable, and probably the most thorough service experience we’ve had. Vines is quality.

Zane on 7/21 was on time and very efficient!

Kelly did a great job 👍💯 on our royal toilet.

Outstanding service

We were very pleased with the services rendered

Thank you James. Our thermostats are now connected to the app. You did a great job.

The technician (Ben) from Vines did an outstanding job fixing my plumbing issue. He explained everything in detail and what my options were. I couldn’t be happier with my choice of using Vines for my plumbing and HVAC needs.

Very happy with Vines ! James is exceptional and I recommend this company to everyone !

Zakk did a great job! Thank you!!!

Ryan was very thorough and communicated very well. I would highly recommend Vines.

Ben was great technician did a great job quick response

Sean and Bob did a wonderful job diagnosing and quickly fixing the issue. Extremely polite!!!

Ben showed up after hours and busted his hump to ensure my family was taken care of. Hats off to Ben Harrelson and the Vines team for getting it done! Thank you!

Very nice and respectful, explained everything to me.

Friendly, efficient, knowledgeable, explained everything, plus gave us many helpful tips. We are so 🙏 grateful. Jody and Craig are awesome!
Sharon and Skip Shipley.

Our hot water heater went out with a house full of guests and Jody came the next morning and got us squared away in a jiffy! Good guy and great service, highly recommend Vines!

The HVAC service man and the plumbing service man showed up. They were very nice and courteous. They explained exactly what they were doing. I would definitely recommend Vines.

We had a last minute emergency and ended up needing a whole toilet replaced. They were on time, very knowledgeable, never tried to over sell but aware of all options, and they kept in constant communication throughout the process. We highly recommend both Craig and Jake at Vines. We are very appreciative.

the tech Joe responded almost immediately after my call. his initial diagnosis seemed thorough and fair. what turns out to be a building issue and not necessarily our issue, Joe was professional and explain to us the gravity of the repairs needed regardless who is responsible.

Outstanding service

The technician (Ben) from Vines did an outstanding job fixing my plumbing issue. He explained everything in detail and what my options were. I couldn’t be happier with my choice of using Vines for my plumbing and HVAC needs.

Great experience

Bob was wonderful and polite my husband and I are happy with the services provided, my husband also likes that your company hires Horry Georgetown Tech Students.

The HVAC service man and the plumbing service man showed up. They were very nice and courteous. They explained exactly what they were doing. I would definitely recommend Vines.

Leak under home

On time and explained everything so I could understand.
Fix the problem the first time

One of the best experiences I’ve ever had in the world of appliance and home repairs. Ben, was our service professional. He was courteous, efficient, and took his time to explain everything he was doing. He even gave me advice on how to make these issues we were having not happen in the future. This is one phone number I’m not losing, because Lord knows it’s hard to find someone that you can trust, especially for things that I’m not familiar with myself. Thank you, Vines.

Thank you for sending Bob Drozdowski so quickly to explain our cooling system and do a check up and explain your service contract. 😀

Experienced. Has customers best interest in performing his work.

BOB WAS AWESOME! Great company to do business with and very honest!

James was very professional and honest. Great service. Very pleased with Vines as always.

Excellent call and follow up . Most Appreciated!
PMB

Jody was outstanding! Arrived quickly and diagnosed the problem within minutes. Outstanding service

Great service for both repairs and new system purchase. For an after-hours service call, Landon Rhodes was prompt, very knowledgeable and professional and got my A/C working in no time. The next day, Jonathan Martin came, assessed my needs, thoroughly explained all options available, answered all of my questions and made the purchase of a new unit so easy. I was impressed with both representatives from Vines. Thank you!

I’m always worried when I call for an emergency repair that I will be taking advantage of. I must say I called Vines for an emergency repair on a Saturday and they came out and did a great job. The service was excellent and they made sure to clean up their area as well as explain the details to me of the Repair. I will recommend them to everyone and know who to call next time I need a plumber. If I could get more than five stars, I would. Also, the person that took my call to schedule the technician was very polite and professional, and kept me updated on the repair person‘s arrival.

We started having issues with our tankless water heater. I made a call to Vines and they were on it. Service call next day in the AM and install done next day. Zakk was excellent to work with. Very honest and offered suggestions on how to resolve our issue. As a result of this experience I recommend Vines for all your plumbing needs. In fact we learned they have maintenance plans for plumbing as well as heating and air.

Brandon is a true pro.Did a great job explaining every detail of the job. V rey happy with Vines

Due to needing a hip replacement and being over 6’ tall decided to get a tall toilet in place of the standard one. Zakk gave advance notice of his arrival. They were very prompt and neat in completing the job. Always good results from Vines’ team.

Thank you Alex. You did a great job.

Ben was great.
He was Very professional and kind.
I would reconmend ben for all your plubming
Needs.

Good plumber. Installation of new toilet professionally. Very clean.

great crew

Keith was very informative and answered all my questions. This was for an estimate and no purchase was made.

Our technician was Nicholas Ryan and he was outstanding. We had a Halo water filter system installed.

He went over and above our expectations with his patience and explaining how the system worked and his install. We would absolutely recommend Vines Plumbing and Nicholas to do this install.