Reviews

Salesman was very informative. Polite and professional.

Craig was the technician. He was very polite, professional and thorough in his efforts to correct our water problem!

JAYSON is a very good person, polite and efficient to be a good technician, and he is focussed on his work along with being personable. He explained things which I appreciated. I would highly recommend this technician to inspect your unit for your air conditioning heating. Honesty is important to me, and I believe he has what it takes to be a good technician. He is focussed on his work along with being personable.

Keith was very attentive and listened to our concerns. He gave us honest feedback on what to do to fix the airflow issues. He even came back to go over everything again after we researched his suggestions. How could we not switch to Vines, a family owned company that really cares about customers first. When you have a business that takes care of their employees the way they do, it flows over to the customers. 5 stars is not enough.

Great customer service and technical support replacing my main water shut off valves

Wesley is always very thorough, knowledgeable and courteous. We know our HVAC needs are in good hands.

Vines did an excellent job helping us to locate and fix a water leak issue at our house. They were proactive with confirming appointment times and gave plenty of notice when technicians were on the way. Their communication with us was excellent. They went over all the options with us and answered all of our questions. When deciding whether to only fix the repair or to re pipe the entire home, the technicians were very patient. They did as little demolition as possible until they could determine if re piping or a repair was the best option. The technicians gave me the time and space I needed to make a decision. When the job was done, the home was left extremely clean. I am very impressed with the customer service and the professionalism of all the technicians that came to our home.

Zakk was on time and very friendly. He explained everything he performed during our service. Happy to be a member!

Wesley, very professional. Great communication on systems and with good advice. Cheers.

Very knowledgable staff! Alex and Sean were on time to install new heat strips in my old HVAC unit. I got updates via text and email before they arrived and I was able to track their location.

Zakk and Gregory came to my house as scheduled. Both men were knowledgeable and respectful. They both resolved my natural gas leaks in my house. Excellent job with great price from Vines.

Justin and jordon very professional but the hvac wasnt my oroblem. Inspection and maintance check price a little higher than others

Very professional. Completed project was flawless. Very polite and knowledgeable.

HVAC scheduled maintenance performed by Vine's tech Sean Pack. Super nice guy. Very knowledgeable and professional. Not surprising, Vine's techs historically have been excellent. Kudos to Sean

Sean is always helpful, informative and thorough.

Very knowledgeable and helpful

Jayson was honest, professional and thorough.

Outstanding service by Wesley Fowler the HVAC technician. He was pleasant and very knowledgeable He took time to explain things easy for me to understand. Very pleased with his service. I give him a 10++

FANTASTIC! Thank you. Landon is a fantastic person. All my dealings with Vines has been great! Thank you.

On time and explained everything so I could understand. Fix the problem the first time

Vines technician James did a service at our residence this morning. Checked both units, upstairs and down. He did an awesome job! He was very polite and professional. Answered all our questions and concerns. He’s definitely an asset to Vines. Thank you.

Showed up on time. Both techs very pleasant. Installed my tankless water heater. Works great, install looks good. Jody very friendly, explained what he did to install tankless, did a nice job. Thanks!!

Michael was great! Explained everything & did an awesome job.

Was very happy with the tech you sent . He was knowable and very polite as well .Would like to have him the next time if possible. Thank you .Barbara

Always on time. And fixed everything promptly

The team at Vines is amazing. My 90 year old father had a major water leak and I live 700 miles away by the time I arrived they had everything under control. Professional, kind and capable. I can’t say enough good things about them. Shawn and Josh were great! Joey also…everyone we have encountered has been so helpful and again kind-means a lot when you are dealing with someone that is 90!

The service technician, Landon came out to install a programmable thermostat for me. I am not tech savvy, but he, and Jonathan were very patient and showed me many times how to change the program when necessary. I told them I still wasn't comfortable doing it on my own, but they assured me that I could call them any time to help walk me through the process. I would highly recommend these gentlemen.

Nick and Kelly were exceptional. They were professional they knew what they were doing and they explained everything to me in detail.

Came through. Polite. Fixed our issue. Reasonable pricing

Great job! Nick is an awesome technician!

Peter did a good job, took care of me and my property

Gentleman was very professional, thorough and knowledgeable.

Jayson Katerinis has provided HVAC service to my home several times and extremely helpful and knowledgeable. He a great communicator, addresses any concerns or questions in great detail and performs his work at a high level and in a professional manner. Always a pleasure to see him.

Ruben did my plumbing inspection and toilet repair. He is very friendly, knowledgeable and professional! Always a great experience with Vines and their employees

All the plumbers that have come from vines are true professionals. Ruben went above and beyond and was very knowledgeable and very pleasant

We are very satisfied with James and the inspection he did! Thank you to James and Vines!

Jonathan was very professional and knowledgeable! Excellent customer service from everyone at the company!

Landen was very professional and explained everything thoroughly. He was knowledgeable, nice and helpful. A great reflection on Vine’s!

Jayson was great to work with. He is very knowledgable and explained everything he was doing. Vines is a great company to work with. He made sure everything was set up and working and my questions were all answered before he left. They do a great job. Jayson has been to my house several times and I am very confident everything is perfect before he leaves.

Landon was very meticulous and did a thorough job explaining what he was doing and why. He shared the results and I am very Gareth his service! 5 stars!! Nicki

We had second floor clog that caused the washer to flood the upstairs bathroom and water went through the kitchen ceiling below. John came out on a Sunday afternoon and took care of the clog. We needed to mitigate the damage, so Brenden and Ruben started working on removing damaged materials and setting up drying equipmen. They documented everything throughout the process for insurance purposes. Mark also stopped by to get more information for mitigation and insurance purposes. So, far we are very happy with the the services they have provide from multiple departments. Nick and Ruben also previously readjusted our tankless water heater mount we were well satisfied with that work as well, which is why we called for our current issues.

Vines is always responsive and on time otherwise they communicate status. This is my second time working with Craig. He is always professional and great communicator. I have been a General Contractor for 40 years. I wish more of my mechanical contractors and their staff operated like the Vines Team . If Craig is uncertain about something he calls in for support to check on any options that he may not have considered when troubleshooting. Solid technician. Vines is still working on options to fix my issue due to a part shortage but I am comfortable that they will find a temporary or permanent fix quickly. Enjoyed working with him and the entire team.

Mr Valley was professional & knowledgeable about our AC/Heat wall unit. He provided a quick estimate & scheduled an installation date. Two technitians expertly installed our in wall HVac unit. They were professional & efficient.

We can't say enough about Ruben's efforts and professionalism in resolving our distressful situation. We had a pipe break flooding our second floor condo. Ruben arrived shortly after we called Vine's for a plumber to make the necessary repair. It was a difficult task due to the nature of the old plastic piping, but Ruben worked diligently until the job was done. We couldn't be happier with the work done.

My Husband and I went to the Home Show last week and we talked to Landon about getting a service for our ac and heating system. Our house is only 3 years old but we wanted to make sure everything was good. He found no cutoff switch and other things wrong that our builder did see to do. Landon fix everything so we would not have any other issues. He was kind and professional and understanding. Also I need to mention his partner Reuben also descale our hot water unit and found things that was not completed when we had someone come out an did it for us a few months ago. Thanks to Landon and Reuben we feel so much better in our decision to go with Vines Heating and Air. Thanks so much for your help!!!

Professional and efficient pricey but worth it

Mike and Jake did a great job

Answered all my questions regarding water filtration system.

Ruben Aguirre came today and he was polite and thorough. He did the annual plumbing inspection, gave us estimates, and showed us where we could improve our systems. He was wonderful and appreciated his service.

Michael and Jake were a great help fixing our plumbing issue. Always fast and reliable.

Keith was punctual and very knowledgeable and polite. I only had estimate. Thanks

My HVAC needs to be replaced. Vines is the only company I could find willing to work with my insurance. Jonathan and Dylan went above and beyond to communicate with the insurance people. I am impressed with their professionalism, courtesy, respect and patience working with me.

Jace Jones was very professional and courteous. He explained our new system to us clearly. Installation was easy. He helped us set up our phones to monitor the system and we are good to go. Nice young man.

Zakk was great today. He went above and beyond with our service and even told us one that we didn’t need. It’s so nice to work with honest people who do a great job.

Keith was great
Quoted me a price before we started. We are very pleased with him and Vines.

Great customer service. Was able to get an appointment the same day. Roy was very professional and knowledgeable. Overall a great experience.

Roy was on time, professional and solved our issue quickly. Highly recommend!

Ruben did a great job!! He will be who we request from now on. They did a great job fixing our plumbing, and putting our sensors in for our water Leak detection.

The gentleman that came and serviced our units today were top-notch professionals. I would recommend them anytime nice to talk to courteous and knowledgeable

Estimate for a gear pump, water filtration and flow management and warranty

Ryan from Vines was extremely professional and helpful. Pricing for the issue was very fair and we were very satisfied.

Very efficient and professional

Vines technicians are always professional, experienced, great experience

Jayson Katerinis is excellent. Professional and explained problem and fix.

Dennis Satterfield did an amazing job at locating and repairing a major inground, water leak at one of our properties. He arrived promptly at the scheduled time. He also kept our staff informed with updates as the problem was diagnosed and repaired. He is definitely as asset for Vines Plumbing.

Excellent service

Sean Pack was great! He was knowledgeable and personable. His professional care was much appreciated!

David was great and explained our options very clearly for our hot water heater issues.

On time and explained everything so I could understand.

Jayson their technician was friendly, knowledgeable. And efficient. I enjoyed his conversation

Excellent timely services with full explanation of issues and resolution needed. Highly recommend Vines, ask for Sean he is experienced and incredibly knowledgeable!!

Ruben was great. He was quite good and fast. Very pleasant ☺️ he stopped our leak behind the shower wall.

Valentine’s Day 2026 is one we won’t forget — and thankfully, neither will we forget the incredible service from Vines Heating, Plumbing, and Restoration!

We arrived at our home to begin the process of de-winterizing for the season. The moment we turned the water on, a geyser of water shot out from the side of the house — clearly a broken pipe. No water. Total chaos. And on Valentine’s Day!

We called a few local companies, but no one could help. Feeling completely “in a bind,” we reached out to Vines Heating, Plumbing, and Restoration — and we are so glad we did.

Ruben Aguirre showed up nearly two hours before our scheduled appointment. After being without water for almost 24 hours, seeing him pull up felt like a Valentine’s Day miracle. He was calm, friendly, and immediately reassuring. He clearly explained the repair process, set expectations, and even told us approximately when he would be wrapping up.

We ended up heading out to our Valentine’s Day dinner unshowered and wearing the same clothes as the day before — but we went with total confidence that we were in good hands.

When the check came at dinner, I received a text from Ruben letting us know the repair was complete and the water could be turned back on. That level of communication and professionalism meant everything to us.

We truly couldn’t have asked for better service. Ruben went above and beyond, and Vines Heating, Plumbing, and Restoration has earned customers for life. The next time we find ourselves “in a bind,” they will be our first call!

We had a water filtration system installed a year ago and needed the filters changed on the system. Craig, who was one of the techs during initial install, came out to do the annual filter change. Craig was great! Very knowledgeable and professional. We were very happy with the service we received.

The technician was very professional and did what was asked . I definitely will call again.

Very professional . All of my questions were answered and I am very happy with our air scrubber system. Thanks

Professional,efficient and very personable put up with questions with a smile on his face lol

We recently had problems with our factory installed water heater. Which was manufactured by Rheem. Vines came out, diagnosed the problem, contacted Rheem, made arrangements to fix our problem. I suggested that Rheem use Vines for our repairs. We were set up at Riverfest last year as a vendor. My husband went to get food, came back, reported Vines Heating and Plumbing, was actually praying in a circle around their set up. The whole team has been wonderful to work with. Rick Vibe owner, actually contacted me, help me through the process, more then once. I talked to him, day and night. Rick actually prayed with me over the phone, with some family illness and death of my brother in law. How many companies do you see doing this? Providing this high level of service?? It’s pretty much unheard of in the Myrtle Beach/ Conway area.

Very knowledgeable and helpful.

Mr Valley was professional & knowledgeable about our AC/Heat wall unit. He provided a quick estimate & scheduled an installation date.

Rueben and Jody Vines came out to replace my halo and reroute pipes. This worked perfectly. These two were very helpful and honest. Vines is my 1st call when I need help.
They kept us informed on progress and everything working great. Super guys to work with.

Eric was very professional and educated about all types of plumbing !

Rob did a great service on our HVAC system today. We feel so much better because he thoroughly checked everything and gave us a few ideas on how to improve the system, all while being kind and professional. We are so grateful he came out and so happy to be Vines customers.

Landon was polite, professional and informative. He is also very knowledgeable within his field. Thank you very much Landon! We look forward to working with you again.

We had Vines come out and our experience was exceptional. The plumbers were Joshua Paduani and Xavior Pregenzer.They installed 3 new toilets for us. They kept us informed when they would be arriving and demonstrated excellent customer service.
They did a great job! I would highly recommend both men!

Very friendly and knowledgeable. Highly recommend

Craig did a great job quickly identifying and fixing our vibrating pipe problem. He was very personable as well. We were very pleased with this service and quickly Vines responded to our need.

Craig and Aaron did a wonderful job installing a Halo filtration system informative knowledgeable friendly and skilled

This is such a great company with the most amazing, caring, knowledgeable and kind employees. From the moment I made the first call for service to the end when Craig was driving out the driveway. I am forever grateful not just for the quick response and repairs but also for the kindness that was shown during the whole process! Thank you!!!

Sean was great

Michael was great to work with, explained what he was doing, very friendly and respectful. Will call these folks for all future plumbing needs!

Nick came to replace a bathroom faucet and did an excellent job. He is very knowledgeable and very good at answering any questions we had. He went over everything and helpful with any problems we would have.

Sam was a very nice young man.
His work and clean up was great.
I would have him do all my plumbing
Again.

A thank you to Vine's and their technician Chris Jones for completing our winter heat pump tune up. The unit has been running a lot this winter due to the extra cold weather. It's good to know that it continues to be in good working order. And we appreciate the helpful suggestions offered by Chris.

Technition was extremely professional and knowledgeable-assisted with our plumbing issue until completion

Had a couple of leaking issues that were becoming major issue issues. Nick Ryan came out explained every thing very clearly and identified what he would do, explained cost and then did a great job of taking care of issue. Would definitely recommend to everyone.

Upon arrival the technician realized he had the wrong part. He called his office and waited until they delivered the correct part to get the job done. Fantastic customer service they are now on my speed dial. Thanks for the great Service Vines team.

Very professional and very quick service. Very thorough in his knowledge of the products.

Today Ruben came to the condo we are staying in and replaced a toilet in our spare bathroom. He did an excellent job. Very efficient. Highly recommend him and the company. Since this is a rental we do not know what was charged or paid for the job.

Mark was on time, and very knowledgeable about our situation. He offered great advice and a number of options for us to consider.

On time, polite, friendly and very detailed.

Our technical Mark was on time and very professional, personal and provided a ton of information regarding our concerns.

Jayson did an amazing thorough job!

Zack was great. He was prompt. Explained the issues and associated fees. Job was completed and we had GRW&S valve issues. Their crew arrived and replaced the main water valve which displayed an additional break in the water pipe. Poor Zakk was on site for hours between fixing my issue and a simular issue across the street. Did a great job. Zack was excellent thru it all. We'll done!!

We have used Vines previously so when we had a major problem with a bathroom sink we called them and they were out within 48 hours. Nick, the service technician was great - timely, efficient and took the time to explain all the options for fixing the problem in a professional manner. He also went as far as calling the company owner when we needed more discussion on pricing and negotiated a reasonable deal and worked out a repair date best for us ~

Very professional, honest and knowledgeable. Much appreciated.

Jayson Katerinis is excellent. Professional and explained problem and fix.

Awesome team

Landon & Rob did a phenomenal job doing my repairs. They were professional and so knowledgeable. They answered all my questions and addressed my concerns. I have never felt so secure with the repairs that were made. Last but not least, they were caring. Thank you Guys and thank you Vines.😊 You made me so happy. 👍

Excellent work, courteous technician. Highly recommend.

X was a very nice young man. His work and clean up was great. I would have him do all my plumbing Needs.

Outstanding customer service, courteous, great communication from the office, professional and most importantly TRUSTWORTHY!

Vines was very professional and thorough and came out late at night and then again bright and early the next morning to help us with our needs.

Our Service Tech from Vines HVAC Team, James Russell provided an excellent maintenance service of our Gas HVAC system as part of our annual service contract. He was very meticulous and careful during the process and reviewed everything he checked and service along with recommendation for further enhancement of our system. Quite a professional and courteous worker.

He was very knowledgeable and personable.

X was a very nice young man.

Excellent service!!! Very happy with them!

2/6/26 Jody Vines determined where pipes had burst & made required repairs and insulated new pipes. He determined there was a small hole in the skirting that allowed the wind to blow into the crawl space. He made a temporary patch to cover the hole. He recommended the water to be cut off at the meter when house is not occupied. Great customer service! 2/2/26 my neighbor heard water running at my house when she took her dog out around midnight. Snow on the ground and extreme cold. I called Vines for emergency service. Jody Vines was dispatched and turned off the water at the meter around 2am. He advised that most likely a pipe had burst under the house in the crawl space. I don’t live there. I live in Atlanta area. A friend will go there to check the interior. I will call Vines to schedule repair & insulate all plumbing in crawl space. Thankfully, I have a plumbing & HVAC service contract with Vnes. They always provide prompt and expert service. Hunter Vines came out to assess problem right away when I called for emergency after hours service 8/19/23 (1am). The water authority had turned off the water at the meter. Hunter turned the water on & found the leaking hose was the problem. The appliance is 17 years old so I decided to have it replaced even though only the hose was defective. Hunter & Andrew picked up new appliance & all components, removed the old appliance, installed new appliance with catch pan, plumbed & wired & turned water back on 8/19 by 5:30 pm. New appliance was installed in a temporary location until water damage restoration is complete but will place in designed area after restoration. They also hauled off the old appliance and components. Superb service! I was referred by my insurance agent, Greg Drennan, SC Farm Bureau, who is friends & networks with Rick Vines.

Joey Vandenberghe was awesome and he helped us and relayed information on what he was doing the entire time he was here. Joey was very professional and was able to correct our outdoor plumbing issues. Everyone with the Vines team has been there when we needed them. We feel completely taken care of with Vines. Jeff and Lori Simpson

We love Vines!! The best technicians and office support!! Zakk Ludlam did great work! He took the time to go over new and improved options avaliable for our home. He is very knowledgeable, professional and friendly. We are very pleased. Greg and Joyce

Jeanette gave me these comments to post for her recent service call. This morning I had one of my twice a year HVAC Preventative Maintenance completed as a part of my Platinum Pro Service Plan. I want to give a BIG THANKS to your technician Jayson Katerinis for his work. Prompt, Professional, Skilled and Thorough can best describe his work. Not to mention he went out of his way to explain the steps he took so I could better understand. Please pass on my sincere thanks. JW

Excellent!

Jody and Aaron did a great job checking my well pump and fixing the hosing issue on my washer machine. They answered all of my questions, they were professional, and efficient. Thank you for all of your help.

Awesome team

Very happy. Tech was very friendly and knowledgeable.

When I first called Shania was great at setting up my service. Nick was our service person and was really good to work with. David the Service Manager was also great. Even spoke with the owner, Rick, who was very helpful. Can’t recommend them enough.

2/2/26 my neighbor heard water running at my house when she took her dog out around midnight. Snow on the ground and extreme cold. I called Vines for emergency service. Jody Vines was dispatched and turned off the water at the meter around 2am. He advised that most likely a pipe had burst under the house in the crawl space. I don’t live there. I live in Atlanta area. A friend will go there to check the interior. I will call Vines to schedule repair & insulate all plumbing in crawl space. Thankfully, I have a plumbing & HVAC service contract with Vnes. They always provide prompt and expert service. Hunter Vines came out to assess problem right away when I called for emergency after hours service 8/19/23 (1am). The water authority had turned off the water at the meter. Hunter turned the water on & found the leaking hose was the problem. The appliance is 17 years old so I decided to have it replaced even though only the hose was defective. Hunter & Andrew picked up new appliance & all components, removed the old appliance, installed new appliance with catch pan, plumbed & wired & turned water back on 8/19 by 5:30 pm. New appliance was installed in a temporary location until water damage restoration is complete but will place in designed area after restoration. They also hauled off the old appliance and components. Superb service! I was referred by my insurance agent, Greg Drennan, SC Farm Bureau, who is friends & networks with Rick Vines.

James Russell and prior tech are excellent. Professional and explained problem and fix.

Great company. On time, informative, and a fair price. Technician Mike is top notch. Great guy. Thanks Michael for eliminating our issue. 10 stars.

This was just the annual inspection. We have had Jody here before and as usual he was friendly knowledgeable, and a pleasure to have in the house.

Kelly and Jake were great! Provided commentary on other potential plumbing problems

NIck did a fantastic job today. He was extremely professional and made a point of making sure I understood everything he was doing. By the time he was finished, I was completely comfortable with what had been done. And unlike other repairmen I have used, he was meticulous and left every area he worked in clean and in order. He is a great asset for your company.

Thought he was very polite and helpful especially at the spur of the moment, but the pricing for the diagnosis was way over price! As it turned out I had to replace the unit which cost me over 1400 dollars which included the installation. We used the plumber that the builder uses for the replacement and installation of a new unit. He wanted to charge me 4100 for a new box...

Jason was wonderful. We have had such great experiences with Vines. All their reps have been so polite and professional. Jason was no exception.

Water backing up from showers and toilets at 5 pm on a Friday. Bones was able to send Sam who arrived around 7pm, he was very professional and a good communicator. After 2 hours of analysis and work he cleared a large blockage in our pipes! Thanks Vines, you’re awesome!!

The project manager, Mark McMullan, went above and beyond with his water damage inspection today. He was not only extremely thorough, but pointed out many things that our insurance company and previous restoration company missed. Very friendly and documented everything along with guiding us through the next steps. I'm very impressed with Mark's findings, knowledge, and suggestions. We look forward to working with him in the near future. I wish I'd knew about Vines the night of my water damage incident. I'm very picky, and would recommend this company to anyone.

Great company. On time, informative, and a fair price. Technician Mike is top notch. Great guy. Thanks Michael for eliminating our issue. 10 stars.

Very happy. Tech was very friendly and knowledgeable.

The plumbing technician 'Joey' provided excellent customer service. Installation of new hot water heater went smoothly start to finish.

Very knowledgable staff! On time service and got me an estimate for an HVAC upgrade in the same day!

Dennis knows his stuff. He was courteous and professional. This visit was just to get an estimate, so there are no others services to rate.

Michael Petric was super helpful and explained everything very clearly.

Would you send me a copy of the invoice where I paid for this bidet? Please when you order the new one make sure they check the seat and what is is made of because this seat is wearing and finish is coming off. I do not expect this new one to do that for this cost is high. Thank you. Jane Crewey Adam was very personable and a great guy!

This is the 2nd time Sean has repaired my HVAC unit. He is always professional and knowledgeable. He provides all the options and answers any questions. I highly recommend him and Vines.

Excellent care....thank you Landon!

Landon Rhodes was amazing and gave us so much information to help with our plumbing and HVAC needs. His knowledge and professionalism was very refreshing. Answered all of our questions. We feel completely taken care of with Vines. Jeff and Lori Simpson

Leak under sink from valve. Vines came, shut off water to unit, replaced valve, water back on, the end. All dry now.

The Vines team was prompt, punctual, and professional with all of their actions replacing our water heater, and water sourced heat pump.

Today 2/5 we had Craig Bushong from Vines HVAC & Plumbing come by and do our annual inspection and flush our tankless Hotwater heat and as usual he did an excellent job. High recommends Vines for Plumbing issues and HVAC Thanks as always

Jason Reese got to our house around 5:30 pm. He immediately looked at problem and described what he saw and what his recommendation would be. We could not have asked for better service and suggestion on solutions. I would use him and Vines Plumbing any times. 3rd or 4th time we have used Vines and we are always pleased.

NIck did a fantastic job today. He was extremely professional and made a point of making sure I understood everything he was doing. By the time he was finished, I was completely comfortable with what had been done. And unlike other repairmen I have used, he was meticulous and left every area he worked in clean and in order. He is a great asset for your company.

Landon was very nice and knowledgeable. Great service

Very good experience with Vines Very clean & knowledgeable

Vines Heating , Plumbing, and Restoration services were absolutely outstanding and provided immediate and excellent results. Zakk and Peter were very knowledgeable, diagnosed our issues and completed repairs professionally in an expeditious manner. Many thanks to the entire Vines team. We will not hesitate to call on Vines if we have service requirements in the future.

Service was prompt and very friendly! Would definitely recommend them!

Joey Vandenberghe was wonderful. He installed a new kitchen faucet for us, and while checking everything over, noticed the garbage disposal had come loose. He was professional, very knowledgeable, and an all around nice guy.

Did a wonderful job fixing my plumbing issue today! Quick and dependable!

Alex did an exceptional job with our HVAC system. He was very professional and explained the issues we were having with our unit, how he remedied it, and things we can do to prolong the life of our system.

Chris was polite, knowledgeable and helpful in making us feel comfortable with our HVAC system in our new home.

Always quic, reliable and perfect! Great job

We were very pleased with the job tha t Dennis did to repair our frozen outdoor shower.He was very knowledgeable, professional and timely in getting the job done.

Michael from Vines is a top-notch plumber: professional, efficient, and thorough, he quickly diagnosed and installed a new tower and 2 toilets. along explaining everything clearly, keeping the area spotless, and demonstrating great skill, making us confident we chose the right company for reliable service. I recommend this company and michael.

It was below freezing on Sunday afternoon and a water line broke. I didn't know how to turn off the water. I called Vines. The service was wonderful. Thanks to John who came quickly and turned off the water and to Jody who came in the dark and cold and fixed the water line. I appreciate your quick and efficient response.

My friend greeted Joey and looked over job. My entranceway way was cool of ice. He shoveled the whole walkway while waiting for my call. That’s fantastic service

Michael was very knowledgeable & friendly He explained everything that needed to be done

Jason was very polite and knowledgeable and also on time. He explained everything to us which was very helpful

Mark was on time and very respectful. He took off his shoes shook hands and gave a thorough evaluation of the area. He explained how mold grows and tested many areas where it could be. I would recommend mark to friends and family

Jody was great! Did a thorough job and was very knowledgeable! A+++ service!

Vines has gone above and beyond to help us get our heat back up and running the day after the snow storm, coldest day of the year! I called 6 other local companies yesterday Sunday 2/1/2026 at 1pm and no one would come out and help us. Alex got here Sunday evening was so kind, helpful and knowledgeable he had us running in 15-20 minutes! We could sleep peacefully with heat! We have had so many problems with our system that is only 5 years old! It’s so frustrating . So Today Jayson came out and installed sensors to monitor our system and I feel like this company CARES! The biggest thank you!

Working with Vines was a great experience. Had an appt for the next day. Showed up on time, sent real-time updates along with a picture of the assigned tech. Represented the company and himself professionally.

Nick was very professional. Courteous and knowledgeable. He showed up on time and got the job done timely and efficiently.

2/2/26 my neighbor heard water running at my house when she took her dog out around midnight. Snow on the ground and extreme cold. I called Vines for emergency service. Jody Vines was dispatched and turned off the water at the meter around 2am. He advised that most likely a pipe had burst under the house in the crawl space. I don’t live there. I live in Atlanta area. A friend will go there to check the interior. I will call Vines to schedule repair & insulate all plumbing in crawl space. Thankfully, I have a plumbing & HVAC service contract with Vnes. They always provide prompt and expert service. Hunter Vines came out to assess problem right away when I called for emergency after hours service 8/19/23 (1am). The water authority had turned off the water at the meter. Hunter turned the water on & found the leaking hose was the problem. The appliance is 17 years old so I decided to have it replaced even though only the hose was defective. Hunter & Andrew picked up new appliance & all components, removed the old appliance, installed new appliance with catch pan, plumbed & wired & turned water back on 8/19 by 5:30 pm. New appliance was installed in a temporary location until water damage restoration is complete but will place in designed area after restoration. They also hauled off the old appliance and components. Superb service! I was referred by my insurance agent, Greg Drennan, SC Farm Bureau, who is friends & networks with Rick Vines.

Great customer service, thorough and honest.

David Brennan recently completed a plumbing job at my condo. He was extremely knowledgeable, professional and courteous. David went above and beyond to resolve the problem efficiently and explain everything he needed to do. I would highly recommend him for anyone needing plumbing issues resolved.

Nicholas Ryan was my service tech. He came out after our big snow. Worked several hours thawing out my pipes and fixed the one that busted. He kept me informed each step of the way. If I could give Nick 10 stars I would. Very polite and Knowledgeable guy. I really appreciate the quickness to get out on such a snowy cold afternoon. We even made him dinner. Ask for Nick Ryan to service your need

Damon was super helpful and cleared all my issues!!

Zackk came put on a Sunday. Due to snow and cold temperatures our tankless water heater froze. Diagnosed issue and up in running less than an hour!

Our tankless hot water heater froze up with this crazy weather. It was a Sunday morning when I called for service and Jared showed up in just a couple of hours. Fixed our problem quickly and gave us suggestions.

Wesley is a great guy and a great tech. Very professional and took time to explain the hvac system and the work he did. Thanks to him and your company.

Zakk did a great job on an emergency service and got us back to where we needed to be. He’s very knowledgeable and thorough. Highly recommend.

Shawn Campbell was great and knowledgeable both when he was here placing the mitigation equipment and when he came to remove it. Great experience

Jared installed an Essency Water Heater. He did an excellent job , and described everything about it very well. I would recommend him to anyone

Nick was very professional. Courteous and knowledgeable. He showed up on time and got the job done timely and efficiently.

Excellent care....thank you Landon!

Our Service Tech from Vines Restoration Team, Justin Kelly, provided an excellent repair and painting of our bathroom ceiling which was damaged due to a leak in the ceiling. He was able to match the paint and avoid a total ceiling painting. He was very meticulous and careful to avoid making any mess in the process. Quite a professional and courteous worker.

Landon was very nice and informative. He has been here in the past and hope he will be the one coming in the future.

Your service technicians arrived promptly and quickly assessed the situation. They were able to remove my old water heater and install a new one within a couple of hours. They were knowledgeable, professional, and courteous. They made sure that my wife and I (senior citizens) had all our questions answered before they left. I highly recommend Vines and their service technicians.

Had a sink and faucet installed. Zakk was great. Thorough and communicative. Took the time to do the job right.

Vines provided professional plumbing service, and resolved all of our issues, including some unforeseen problems. "Super" Dave took time to explain the issues before taking any action, and handled everything expertly. The end result exceeded our expectations. We highly recommend Vines, and will definitely be using them in the future - as long as we get Dave - he is the best!

This morning I noticed a smell from our Essency water heater that we have had for two years. The office sent Kelly Hickman and Joey Vandenberghe out when it was determined the unit had to be replaced. Rick Vines spoke to me personally and assured me this was a very unusual situation and that he will be sure to remedy the problem. Within several hours we have a new Essency unit installed and up and running. Both Kelly and Joey did a great job and thank you Rick for the fantastic customer service. You have a customer for life!

Excellent experience from estimate, to office staff to professional technicians that came out to move my HVAC system, and to install plumbing to an upstairs room. Could not be happier with the service and pricing! Appreciate Nicks patience today with a tough work space to access.

Very Polite

The techs did a great job. Very professional very knowledgeable and personable. I have no complaints.

The techs did a great job. Very professional very knowledgeable and personable. I have no complaints.

As always, Vines and their experienced professionals came thru again. David was punctual, personable and professional. Knew his stuff and offered several options to address my issue. We agreed on the first solution for me and he finished the work in a very timely manor. Will always go back to Vines with any plumbing problems. Thanks Vines and David!!!!!

As always, Vines and their experienced professionals came thru again. David was punctual, personable and professional. Knew his stuff and offered several options to address my issue. We agreed on the first solution for me and he finished the work in a very timely manor. Will always go back to Vines with any plumbing problems. Thanks Vines and David!!!!!

We had Joey come out. He was able to get our water heater working again. But recommended replacement. He was super professional and answered every single question we had.

We had Joey come out. He was able to get our water heater working again. But recommended replacement. He was super professional and answered every single question we had.

Very polite, knowledgeable and helpful. Never tried to upsell. Explained everything he did, the results and answered all our questions.

Very polite, knowledgeable and helpful. Never tried to upsell. Explained everything he did, the results and answered all our questions.