Reviews

Joey was prompt, polite and professional. Quickly diagnosed the issue and provided a quote with no hidden fees.

Jason was on time, knowledgeable, friendly, professional, and gave us great service! We want the best for our home and that’s why we always use vines!

Ben arrived promptly evaluated the problem and offered optional resolutions. He was knowledgeable and performed the repair excellently.Thanks Vines!

Just took advantage of the Pumpkin Spice
HVAC tuneup. My appointment was scheduled efficiently, tracking notifications on technician’s arrival was accurate and Logan Rhodes brought his floor mat to the door before entering our home. His professional attention put me at ease as he executed his work thoroughly. Thanks Vines for your excellent care I am very satisfied!

Jonathan was an exceptional employee
He explained everything throughly
Seriously considering using Vines for my repairs

Courteous, professional, and on time! Ted is a superstar!

Our kitchen sink plumbing had a clog . They gave us the next day appointment. The plumber was here on time and he was excellent and very professional. Everything was clean when he left. All I had to do was put things back under my sink. What an exemplary employee he is for vines.

Joe did a great job. Professional and personable.

The plumber, Joe R, was knowledgable and took time to answer all of my questions. He showed me the problem and then offered a few solutions. Joe let me decide how I wanted to proceed with no high pressure sales pitch along the way. I was also impressed at how neat and tidy he was throughout the entire process. I will use Vine's again for any future plumbing needs.

Joey was wonderful! And so was Rakeem. (Rakeem is in training.)
Joey knew immediately what caused Mom's water leak. And he knew what to do about it. He and Rakeem quickly had my mother-in-law's water back on again and explained clearly what had happened. They were friendly and respectful and we are very pleased with their work. Thank you!
Mary Hanson (Kathleen's daughter- in -law)

Matt and Jody came and fixed my water leak issue did a very good job and will recommend vines any day of the week thank you guys

We were very pleased with Greg's work. He arrived at precisely the time they stated. He met us with a nice smile & methodically took his tool & supplies out of the truck. There were 2 bathrooms one with tile in the shower & the other with an acrylic shower to put in safety bars. We never realized the delicate work that was involved. The technician worked alone, very patient, informed us and had me check the placement & measurements before accurately placing them. He informed me that needed screws or something to complete the job. He left & returned within the hour from Home Depot. He cleaned both areas before he left. We certainly feel a lot safer that these were installed. Respectfully, L & B

Very professional and courteous

Joe and his team did a great job. They both were extremely helpful, knowledgeable, and friendly. I highly recommend buying for when you’re in a bind.

Joey was very helpful in getting us an estimate on a shower replacement. He was polite, professional, and knowledgeable with any questions we had about what fit us best in choosing a shower.

The simplest way to describe the service we received from Vines this morning is Prompt, Professional, Polite, and Precise. From Jenna and Shaniya taking the initial call and scheduling a technician, to Dennis S. arriving at our home, trouble-shooting the issue and making the repair. All within a short several hours. We enjoy the Peace of Mind we have with our Platinum Promise Maintenance Plan. Thanks for getting the Water Hot. Mark N

Bob was VERY polite, professional and informative. He seems to be a keeper. Great job young man. 👍🇺🇲 Sandy

Very happy. Tech was very friendly and knowledgeable.

Ted was exceptional. He arrived on time, explained the process clearly and in detail. Sean was Knowledgeable, friendly, and honest. Need more folks like him. I highly recommend him. Thank you Sean.

Jayson was our technician today when our AC unit began shutting off. This was our second time having him as a technician. He explained what was wrong and quick and efficiently resolved our issue. We highly recommend him.

The guys were awesome and did an amazing job from start to finish… So very thorough in explaining our new system and getting our thermostat set up.. Would highly recommend Vines and their team to anyone

Very nice professional man I would highly recommend him even put booties on his feet explained everything before he actually did the work a 10 out of 10

Joe was very knowledgeable and had an excellent customer service demeanor.

Sam always died the best job! Thank you, Sam!!

Ted was friendly, courteous, and professional. He got to work in a timely & efficient manner, and explained his work.

My friends at Vines take care of our plumbing and AC needs as soon as we call!! Highly recommend Vines for all your plumbing and a/c needs!!
Kelly came out today and repaired a toilet problem and did our annual Rini flushing.
Jim Mozingo
Grande Dunes

Mike did a great job. He was organized, explained everything in detail. He was courteous and professional. Mike kept the workplace clean. He was very knowledgeable and knew what he was doing. He didn’t waste one minute in getting the job done. We feel so much better that we are with Vines and you have great employees like Mike P.

Craig was a delight to meet and have in our home. He explained all the work that he did, reviewed all the paperwork and instructions for the equipment installed and asked multiple times if we had questions. We will request Craig for any future plumbing needs.

They were so fast to come out and get our drain issue taken care of! Michael did the hydro jetting and was very professional, knowledgeable, and thorough. Great experience and would definitely recommend! Thank you all so much.

Zack was amazing and knowledgeable. Will definitely use again and request him!!!

Hunter and Tom were awesome. Explained the mission upfront, worked cleanly, efficiently and quietly. Upon conclusion, again clearly explained the work performed including the benefits. Great Job.

Jayson was very knowledgeable and forthright concerning our questions regarding maintaining our tankless HVAC systems

James,
Was a pleasure to have at our house.

Gregory did know what the problem was right away with the faucet. He fixed it in a timely manner. The only thing that I suggest is he show how he came to the amount of the invoice. It was not itemized just gave an amount. Also I am a platinum pro and it should also show in the invoice that you got the 10 percent off. I think the invoices should be itemized and show how you came to the price that you charge.

Very Professional did a thorough job. I just wish he would’ve let me know that your company gives discount for retired military. I found out after the bill was paid and I asked. I was not aware or informed before I paid the bill. Update: Vines called after reading this and they gladly offered me a discount to honor my military service. Thank you Vines for supporting first responders and the military.

Vines, and more importantly their technician Michael Petric saved the day. We had an existing issue that another company could not diagnose. This became an ongoing issue. Michael came promptly and quickly (on a holiday weekend) and went above and beyond to diagnose the issue and fix the issue. He was beyond helpful, respectful and personable. I could not recommend Vines and more importantly this technician more

Thankyou for coming out to meet with us gene king was was very knowledgeable you could see right away he knew what he was doing. Reworked the layout of the job saved time and didn't have to compromise my house at all they did a great job . So when your in a bind i suggest call vines true statement thank's yall have a great team .
Mike Berkeley full spectrum custom painting. Also zack was here on 3/26/26 and replaced all of my shutoffs did a great job as usual thanks guy's

Service was prompt and very friendly! Would definitely recommend them!

James is the best! This was my first interaction with Vines. My line to my HVAC was clogged, but there were other complications causing some water damage. He showed me a video of the issues and gave me several options on what to do— from a band-aid to what needed to be done to fix it so it would not happen again along with several options in between.
Everything was explained in detail and very professionally. Even though they gave me a timeline of arrival, I asked for and received the earliest time available for them. James was again very professional and polite and more importantly—- knowledgeable!
Michael was the fantastic plumber who finished the job. Again very professional and explained what he needed to do so that I could understand the options. Would highly recommend!!
Today was my 3rd interaction with Vines in a week. Today my hot water heater was flushed (never been done in 5 years—did not get it from Vines). Ben was friendly, professional, and explained everything he did- step by step. He noticed a couple of things that could be replaced (the house is 40+ years old and I have never had anything done with the pipes) but did not pressure me into— “This has to be done now” but will eventually. I appreciated his honesty and never felt like he was trying to talk me into a service that was not an emergency.
This was my first experience with Vines and will not be my last.

Sam texted me that he was on his way, and was on time. He diagnosed the problem, and gave me three Options. He fixed the Problem quickly, and the price was reasonable. Vines has done a lot of Work for me, and they have never disappointed me. Five Star Rating always for this Company.

Our air went out in the middle of the night. We called the next day and they were able to come out within hours. Very professional and friendly. Would highly recommend

Hunter and Tom were awesome. Explained the mission upfront, worked cleanly, efficiently and quietly. Upon conclusion, again clearly explained the work performed including the benefits. Great Job.

Zakk was fantastic. We hit it off right away. He did a great job called in help when needed and was able to get the hot water back up and running in our house. I appreciate him.

Greg was pleasant, knowledgeable and considerate. Very good service and informed me about all his findings. I highly reccomend Greg and vines.

Jayson was very professional and explained everything well l. This was a call to begin a maintenance contract not a repair.

Very efficient work and professional attitude. Highly recommended

Craig and Aaron did a wonderful job installing a Halo filtration system informative knowledgeable friendly and skilled

Today, was the first we contacted Vines From the first telephone conversation with Michelle, we we’re very impressed & when Greg arrived He was very friendly, called when leaving & when he arrived at the Gate He communicated very well & knowledgable He listened to what we wanted & very patient with senior citizens Hopefully, when he returns with the materials & performs the work, we can feel the sane way

We've used vines for years for our AC upkeep, and plumbing needs. Our recent project included hooking up a new faucet and a toilet install. They gave us a few options and costs, talked through the prices, and answered our questions. Every tech has always been thorough, professional, and so friendly, especially Craig who help us today. I love that the work they perform is warrantied.

Om time, very knowledgeable and polite. Completed the repairs quickly.

James is the best! This was my first interaction with Vines. My line to my HVAC was clogged, but there were other complications causing some water damage. He showed me a video of the issues and gave me several options on what to do— from a band-aid to what needed to be done to fix it so it would not happen again along with several options in between.
Everything was explained in detail and very professionally. Even though they gave me a timeline of arrival, I asked for and received the earliest time available for them. James was again very professional and polite and more importantly—- knowledgeable!

Had Vines Plumbing come out and do a whole house plumbing inspection bc water company said we had a leak somewhere. Nick and Ryan were on time, professional, friendly and efficient. They checked the whole place and couldn’t find any leak. Very happy about that! They also explained that the company is rebranding to include HVAC work and we signed up for their service contract. Offers more than my current company and is actually less expensive-and you can pay monthly for no extra charge!! Def would refer Vines !

I realized I wrote this review 9 months ago and never posted it.
Gregory came today 9/3 for the yearly inspection. He was just great! Was very thorough and so nice!! Best decision we’ve made was to sign up with you guys for plumbing and also AC. Thanks for great service!

Technician was very thorough and professional. He explained what he was doing as he performed his inspection. Pleasant experience. Plumbing annual inspection was good.

Bob was very Professional, polite, knowledgeable & passionate. He provided World Class Service. He took time to explain everything in detail.

Ben was extremely pleasant and knowledgeable. He diagnosed what was wrong quickly and gave us our options to get it fixed. He made sure the job was complete and done right.

Fast professional service

I agree with my husband. Give Dave 5 stars. Bonnie Casey. David came back and this time and fixed our gas fireplace. Give him 5 more stars.
Kelly Hickman also gets 5 stars from us and our dog Ginger. We will keep his son in our prayers. To all the techs, Merry Christmas and Happy Holidays.

I’ve had a great experience with Vines HVAC & Plumbing. From the office to the service call, everyone was friendly, responsive, and genuinely helpful.

Hannah and Grace in the office were wonderful. They listened to my concerns, communicated clearly, and made sure everything was handled appropriately. Sean, the technician, was also great—professional, knowledgeable, and took the time to listen and address my concerns without making me feel rushed.

What I appreciated most was how much everyone seemed to genuinely care about helping me. The service was fast, friendly, and professional from start to finish.

Vines is honestly one of the best HVAC companies I’ve ever used, and I wouldn’t hesitate to recommend them to anyone who needs HVAC or plumbing service. I’ll definitely be calling them again in the future!

I can’t say enough wonderful things about the entire vines teams that helped us out during a difficult time. We are so happy we made the call to this company. The employees were so respectful, helpful and knowledgeable, telling us every step they took. The plumbing team Ben and Zane, the Hvac team Shawn, Josh, Jayson and James and of course Hannah phone tech made us know the work was being done with expertise. Thank you Vines! Will post an update when the restoration team is done.

Ted did a very thorough inspection & explained everything very well. We’ve been very pleased with Vines since our arrival here.

Good job. Answer to all my concerns

Bob came quickly on Sunday afternoon. As all Vines techs he was very professional, courteous and patient. He identified the problem, had and used other vines personnel to bring the issue to the next step as quickly as possible. He and Vines are greatly appreciated, other companies would have left, said yup you have an issue, but can’t tell you any more until I talk to my guy tomorrow. At true professional, excellent company!

Jody is the man! Fixed my problem and fixed it quick thank you Jody!

Bob was informative and professional

Great experience, fast and kind employee.

Professional, knowledgeable and able to answer all questions

From last Tuesday 8.18.26 our experience with Jonathan and Sean to today with Hunter and Tom was very positive. Each and everyone was professional and very knowledgeable. I will definitely recommend and use Vines for any of my future home needs. Thank you for employing such professional gentleman. We needed a new hvac system after our 21 year system gave all it could do. These professionals work long and hard hours to help keep us comfortable.

Landon was very nice and knowledgeable. He did a great job even helped us with our fire alarms putting a new battery in it. I appreciate everything he did. Thank you so much. Have a blessed week.

Tech was very friendly and professional

Landon is an excellent service rep! He explained the problem, displayed solutions, and provided photos of repairs once complete.

Nick Ryan and Rakeem McCray replaced my bathroom faucet today. They were great. Didn’t bat an eyelash when they had to change out the the rusted valves that feed water to the faucet. Highly professional and very friendly. Vines is pretty pricey, but I’ll call them again when I need some help.

Bob was very Professional, polite, knowledgeable & passionate. He provided World Class Service. He took time to explain everything in detail.

Zakk was awesome. He stayed until the job was done.

Excellent care....thank you Landon!

Zane was very knowledgeable and helpful in setting up my Smart Alex system. I feel satisfied with my new association with Vines Heating & Air, Plumbing services. Look forward to a care free monitoring future.

Alex was great and did a great job

Craig was timely, friendly, and explained what was going on with my drain.

Another 5 Star go to Vines Heating & Air, specifically to Mr. Rick Vines for having his act totally together to have learned years ago how he was going to have to run/build, learning along the way, a company like Vines Heating & Air!

I got a lot to say, but I’m gonna try to keep it short!

Hunter & Tom arrived on time, looking like they were ready to kick alittle ass and they did!
I ask Keith if the installers could bring drop cloths and they wear booties in the house and they did!
Arrival time was 930 because I asked for it to be 930 so the lady could get ready or have more time to get ready, but these guys went a few steps further, they installed the parts of the equipment on the exterior first, so the lady of the house could even have more time to get ready because you see, the work in the interior was having to be walk-through her master bedroom into her master closet and up though the attic hatch!
Hunter was the lead man not to say that Tom wasn’t a lead man because he was a lead man also so I got two lead men, two leading men at the house that knew what they were doing and both kicked ass until 830pm, from 930am to 830pm, sweating their butts off, inside the attic and outside the home!

We have two more air units that are still kicking ass but they too, are 19 year old units and they will be in need of replacement at another future date and yes, Hurter and Tom will be back again!

Last words from me, if you’re one of those people that like to get multiple estimates which I did, I’m here to say don’t, don’t waste your time. Go straight to Vines. They’re gonna take care of you and if the shit hits with any one of their install units, there going to take care of, no later than the next day!
Most importantly, the install is gonna be right and it’s gonna be tight and you won’t even know they were there at least I can say this for Hunter and Tom, when they pack up and leave, you will not ever know that they were in your house, of course, other than the beautiful new air system working and keeping you cool!

Sandra
Harold

Keith went beyond the call of duty and that’s why I chose to go with Vines and not Ellis, plumbing and Heating!
All of the house, ladies that I spoke to today or yesterday, went beyond the call of duty, I was more informed that I would ever needed to be, and then I would’ve ever expected from any other company!
And if that wasn’t enough, you people sent young man Ted out to follow up on my request about a motor to get the unit up and running to keep the the 3rd floor cool until the install day was here which I forgot all about, I brought Ted around to the unit where I showed him and told him that I lifted the grid, spun the blade, sprayed the motors shaft with WD-40, re-installed the grid, went up to the third floor and turned the unit on and low and behold, the fan started spinning so we may be good to go, but I think if it’s possible for you all to do so tomorrow, come on out and give us a little shot of Freon. I’ll see unless it probably is taken the unit a little bit of time to get the upstairs area cool again, I should know soon.
And last and I believe most importantly, your man Mr Vines, he presents himself incredibly well on your TV commercial as a man obviously that is fit, that cares about what he looks like cares about how he feels, which is the same attention he gives to his business and employees!

Sandra R Largay
Harold Giancola

Had no hot water over the weekend. I could not get hold of the appliance company. Someone recommended that I call vines for help. I called them on Monday and Dennis Satterfield of vines just left. He solved the problem and informed me water heater needs an annual flushing and cleaning which I did not know. He was very helpful very knowledgeable gave me some great information about Vines company.I would highly recommend Vines and Dennis if you need help with HVAC and or plumbing ! Thanks again Dennis and Roy who came as a team to solve my dilemma! Both men were very professional and I will be calling Vines for a service program!

Zakk is a pleasant, knowledgeable technician and easy to talk with.
Helpful in explaining my concerns.

AC issue Repair Tech James Russell was very knowledgeable and efficient on the repair

Great service ... as always

Best

Very prompt, professional and explained everything clearly.

I'm very very pleased with James and his punctuality And the care that he takes. I'm also very very satisfied and happy with the electrician that Was contracted with you And came out to fix the problem in the morning

I had a great experience with Vines Heating & Air, Plumbing, Restoration. Jody and Matthew repaired my hot water heater and were both extremely knowledgeable and professional. They arrived on time, diagnosed the issue quickly, and completed the repair efficiently. Their attention to detail and commitment to customer satisfaction were impressive. I would definitely recommend this company.

Nick and Andrew were great! Did a thorough job and was very knowledgeable! A+++ service!

Outstanding service, even on a Saturday, with the nicest and friendliest service rep ever!! Kelly was amazing!!! Vines is the real deal, with honesty and work is done professionally.

Even though what I wanted isn't going to work, Kelly was extremely kind and patient in explaining it to me and helpful in trying to help me find a solution. I also really appreciate how easy it was to set up an appointment with Vines and that they showed up on time and didn't waste my day. I won't hesitate to call them again.

Bob was wonderful! He quickly diagnosed the problem and fixed it. He was very polite and respectful. He also loved on my doggies and made their day:) Thank you!

Craig Bushong was very knowledgeable about the HALO system and plumbing in general. He was thorough, personable, and took pride in completing his work to perfection.

Kelly came out to install our new kitchen dishwasher. He was extremely professional and experienced. He worked very hard on a difficult installation.

Technician was prompt, courteous, and knowledgeable

Joey is an exceptional employ. I have never had to go through any problems like this and he talked to me as if I were family. He explained everything and helped me, at 73 years old, understand what he was doing. Thank you Joey!!

Landon did a great job making my air conditioner work. He was courteous, professional, and explained everything he did. Would definitely recommend VINES to Family and Friends !!!!!

Vines came out same day, which was great, for our tankless hot water heater which has been acting up. Matthew and team took the time to diagnose the problem and work with Rinnai to get to the bottom of it. The part was ordered and a follow up appointment was set then and there. The entire process was easy and they guys were friendly and respectful.

He was very knowledgeable and explained everything in layman’s language a first class person and look after him.

Jayson was nice and informative on what he was doing and kept me updated. Great customer service.

Joey was on time, neat, courteous and professional. Job was well done and I recommend Vines (and Joey) to others.

My technician, James, was professional, experienced, and knowledgeable. I learned a few important things during the visit.

Hunter and his partner were very helpful, knowledgeable, professional & polite. Would recommend them to anyone, 5 stars may not be high enough of a rating.

Landon is the best. He is very personable takes the time to thoroughly explain what is going on with our heat pumps. He found the cause of the problem promptly and got our cooling working again on a very hot day. He is a credit to your organization.

Nick showed up earlier than the estimate and quickly identified the problem. Glad he resolved the issue before leaving.

Jayson was fantastic and very professional! He took his time explaining everything to me.
First of all Vines was the only company willing to help me out ! My warranty company dropped the ball and Vines picked it up and ran with it! I was without my A/C for 4 days and due to medical conditions I needed service ASAP! Vines to the rescue!
Thank you Jayson and Vines for providing fast and excellent service!
I'll use you for all my future needs and will recommend you to everyone!

Ted was an excellent tec, he explained everything he was doing and answered our questions without hesitation. This was our first of two services; system seems to be working fine. He was a gentleman.

Excellent service!!

The two Techician that worked on my new commode did an awesome job. They was well experience and he knew exactly what needed to be done. The installation went quickly and fast and they were out did a fantastic job and installing it.

Mark McMullan was amazing!!!! He was extremely professional and made sure everything was perfect. I would HIGHLY RECOMMEND the Vines and Mark!!!

Keith went beyond the call of duty and that’s why I chose to go with Vines and not Ellis, plumbing and Heating!
All of the house, ladies that I spoke to today or yesterday, went beyond the call of duty, I was more informed that I would ever needed to be, and then I would’ve ever expected from any other company!
And if that wasn’t enough, you people sent young man Ted out to follow up on my request about a motor to get the unit up and running to keep the the 3rd floor cool until the install day was here which I forgot all about, I brought Ted around to the unit where I showed him and told him that I lifted the grid, spun the blade, sprayed the motors shaft with WD-40, re-installed the grid, went up to the third floor and turned the unit on and low and behold, the fan started spinning so we may be good to go, but I think if it’s possible for you all to do so tomorrow, come on out and give us a little shot of Freon. I’ll see unless it probably is taken the unit a little bit of time to get the upstairs area cool again, I should know soon.
And last and I believe most importantly, your man Mr Vines, he presents himself incredibly well on your TV commercial as a man obviously that is fit, that cares about what he looks like cares about how he feels, which is the same attention he gives to his business and employees!

Sandra R Largay
Harold Giancola

Had an amazing tech at my door within 30 minutes on a Sunday night at 9pm.
He identified issue in 5 minutes, repaired within 45 minutes! Thoroughly responsive and professional and informative. I pricing was not exorbitant considering the situation and my request.

Air conditioning stopped working on a Sunday afternoon. Temp inside of the house was 87 degrees. Technician Sean Pack arrived when promised and fixed the problem quickly. Very grateful for the service on a hot August day.

The best company! Sean was great as always!

Today I had Bob Drozdowki checking out my HVAC system, Nick Ryan and Matt Monday installing new disposal and kitchen faucet. Everyone did a fantastic job - explained pricing, what they were doing and cleaned up. Keith Vally was the field supervisor and clarified any question I had. Good Job by all!!!!!

Chris Jones was fantastic! Very knowledgeable and efficient. He took the time to answer questions and had an overall pleasant personality.

Our AC has intermittently been freezing up resulting in no air conditioning in the house until the freeze up can thaw and the system can be checked. Bob Drozdowski came to our home to check the AC system to determine the root cause of why the system was randomly freezing up. Bob was very thorough in diagnostic testing of all the variables that could be causing this issue. In the process he eliminated several possibilities why it was happening leaving just a few things that could be causing the freeze ups. Unfortunately the unit was cooling the home without any problems during his visit and we could not duplicate the issue. We decided to wait until the unit froze up again and have them come out to look at the system to pinpoint the exact cause of the problem. This would avoid randomly replacing components hoping that it would fix the problem. I appreciated their honesty in this matter avoiding any unnecessary expenses on my part. I appreciate all that was done and the professionalism that was displayed during Bob’s visit. I would highly recommend him and Vines in the future.

Today I had Bob Drozdowki checking out my HVAC system, Nick Ryan and Matt Monday installing new disposal and kitchen faucet. Everyone did a fantastic job - explained pricing, what they were doing and cleaned up. Keith Vally was the field supervisor and clarified any question I had. Good Job by all!!!!!

We’ve been using Vines for almost 3 years and they are always our go to resource. They are prompt, professional, knowledgeable and very prepared to handle whatever needs we may have.

Very professional, arrived on time, price was far and problem was fixed. I will definitely use them again and refer them to friends.

Very professional. Took time to discuss all options

Nick & Matt were great! Honest, personable & just all around good guys. Easy to work with and Vines and its employees are always very accommodating.

Jody and Carson are amazing professional experienced efficient all the great things! Use them you will not be disappointed

Bob was very Professional, polite, knowledgeable & passionate. He provided World Class Service. He took time to explain everything in detail.

Good experience Michael was very professional and helpful with the evaluation of the sewer issue.

Our experience with Vines went well. Zakk and Sandro are kind, knowledgeable and took their time to inspect my plumbing issues and explain the problem to. They were patient with me while asked questions and made me feel comfortable. The price was fair and they were very efficient. I would 10/10 recommend Vines to my loved ones.

Joe was very thorough in his investigation of our leak. He kept us informed as he investigated the possibilities. He is very friendly and knowledgeable.

Great company. I’m signed up for the maintenance plan. Bob was my Tech today. Very professional and informative.

A mfg defect caused our water heater failure. Vines was quick and professional to respond and solve our issue. They worked with the mfg to honor their warranty on the unit.

We came close to major accident when a sliding bar for the shower sprayer fell apart when being used as a grab bar. I called Vines hoping they could help remedy the problem. Within a couple of hours Jody Vine came by, fixed the broken slide bar and is ordering a grab bar for that shower as well as a grab bar for the guest toilet area. Also we decided to sign up for their Platinum Pro membership.which seems like a very good plan.

Great experience with the plumber sent to evaluate my garbage disposal issues and get quote. They'll be coming back to install a new one tomorrow. As a first time customer I would refer their services.

Best company ever! GREGORY worked so hard and well to fix my house problem. So very professional and a super clean job. Great dedication . Wow!

Tech was Awesome! Very helpful and Courteous! Thank you so much Greg for the help!

Great job very thorough and well executed.

All the plumbers that have come from vines are true professionals. Ruben went above and beyond and was very knowledgeable and very pleasant

Installers were wonderful. Spent most of the day in a 140 degree attic and did a perfect job.

6/2/26: Bob did a thorough and careful job and was attentive to letting us know what we should be looking for as we head into summer. Great service.

7/12/25: Sean was incredibly responsive abd helpful. Always professional, expert service

4/20/25 Jayson K was thoughtful and thorough. Service was again at the highest quality. Great company. Good people

Major work on 11/25
Kelly, Craig, and Eric were fabulous. Professional, fast, and thorough. Tremendous knowledge base from top to bottom (literally)!!

Cary Thompson did a fantastic job installing our water heater. He was knowledgeable and professional and kept me informed at every turn. He cleaned afterwards, and also made us an aware of a special yearly membership program that we think we will take advantage of. Fantastic work all around!

Daulton on 9/7: terrific work and professional expertise. Really offered a reasonable solution and excellent service.

Rob Riggin 12/17: extended maintenance eservice. Professional, *very* knowledgeable, and probably the most thorough service experience we’ve had. Vines is quality.

Zane on 7/21 was on time and very efficient!

7/11: Bob was such a tremendous help. Glad we have service programs with Vines for both properties

I certainly appreciate your very quick response to my sewage pipe drainage problem and for the hard working young man, Dawson Johnson you sent us! He was very polite and endearing and had a very hard and nasty job to do! He completed it and did it with a smile. I believe he is a real asset to your company. Thanks again for your prompt service

Zakk came to my house and took care of the issue I had. He was very polite, sweet, and kind.

James is very professional and great to speak with, he gave positive feedback and solutions

My technician Jayson was great and knowledgeable, both explaining what maintenance was done and why and showing me photographs of work done. Great experience

Joe was very professional, knowledgeable and very pleasant to work with. He gave me options and explained everything thoroughly. The office was great on giving me appointment updates and letting me track Joes arrival. Very safe .

At first, I thought it might have been pretty pricey, but because I am a disabled vet, they took care of me. Not too many people do that these days. I am very happy with the work. The workers were great, the service was wonderful. My drains are unclogged, I am a happy camper.

Kelly was very professional and worked through all the issues encountered with our 30+ year old faucet, pipes and valves. Job very well done.

Dave came out to fix a small issue with our new water heater. This was a warranty call and Dave went above and beyond to detail the work done and assure us of the quality of follow-up care that Vines offers. We are most impressed and are glad we found Vines!

Today Joey and Rakeem came out for a bit of an emergency install. Unfortunately, our old company failed us big time. Under a time restraint, Vines not only came to our rescue, they were at our home within hours, ( no extra cost to us), installed an upgraded hot water heater, and expansion tank. Fantastic knowledge of the unit they installed, professionalism, & respect for our home. They did an unbelievable job in record time and we were able to get to the Dr appointment we had scheduled. It’s true what the commercial states, “when you’re in a bind, call Vines!”. We were so impressed we joined the Vines family with the PRO plan! Thank you VINES, Joey & Rakeem, fantastic job! Highly recommend this company

The technician (Ben) from Vines did an outstanding job fixing my plumbing issue. He explained everything in detail and what my options were. I couldn’t be happier with my choice of using Vines for my plumbing and HVAC needs.

James was amazing!!!! He was extremely professional explained everything of what he was doing and when. I would HIGHLY RECOMMEND the Vines and James as a tech!!!

When Alex showed up for our new air conditioning unit installation he was on time and very professional. He introduced himself and explained what they would be doing and answered our questions before going right to work. During the whole installation they didn’t make a mess and cleaned everything up when finished like they were never here. I would like to thank the whole Vines team for making everything stress free from beginning to end! If you’re looking for a company that exceeds your expectations then Vines is who you need. I was in a bind and Vines came to my rescue….you guys are the best!

Excellent

Excellent service!!! Very happy with them!

The Techs were great and very knowledgeable but I believe the cost was really high priced.

They were very professional and arrived on time. I highly recommend!

I'm loving being part of Vines program that does regular plumbing and hvac inspections. My plumbing tech today was Michael Petric and he was great! He went thru everything, made suggestions for possible future upgrades and poured a magic solution down my sluggish kitchen sink. Vines is the greatest!

Had a small leak. The technician knew what it was & fixed it for the cheapest cost. He was very polite.

He was here for semi annual plumbing checkup and was very professional and a Very nice gentleman.l

Vines service was very professional. Craig was great!

The service technicians were professional and knowledgeable. Definitely use them again

Mr. Vine and Matt were exceptional. They found and fixed the problem with my disposal quickly. My kitchen sink was clogged as well and while Matt was working on the drain or disposal, Jody was cleaning my unclogged sink!! Now that is above and beyond. Thanks so much to both of you and Vines!

Nicholas Ryan was professional and efficient as well as friendly.

Vine plumbing did a great job. They showed up on time and called to make sure I was satisfied with the service. The plumbing manager explained how my water line is attached to my ice maker so that to ice cubes can produced. Both the technician and the manager are very knowledgeable. I will be using the company in the future!!

Nick showed up on time and replaced the hot water heater quickly. He also looked at the other plumbing fixtures to see what might be needing replacing. After the job they cleaned up. Great work.

Craig was timely, friendly, and explained what was going on with my drain.

Landon and Muhammed were here today for my A/C shutdown. They performed a detailed exam of unit , explained finding,, explained options, repaired issue. Both polite, courteous, seemed to work well as a team. Vines is my priority for such services, this is my second time around.

We have never had any issues when dealing with your company. Everyone from the office staff to the servicemen are wonderful to work with.

Great communication and diagnosis of a HVAC issue on a newer system which just needed enhancement. Tech (Bob) explained the scenario in a fashion easy to understand and efficiently proposed a solution.

Zac was very friendly and knowledgeable about our water heater and issue.

Mark McMullan was great! Very detailed and thorough. I highly recommend him and Vines. It is always a tough situation when you have problems but Vines and Mark made it much easier.

Great experience

Greg Milea performed a plumbing inspection at my home. Greg was very well polite and professional in explaining what will be covered and approximately how long it will take. He identified some minor issues to be addressed in the near future.

Excellent customer service from our initial phone call straight through our same day emergency service visit. Our technician came late that evening, troubleshot the condition and left us with air conditioning. We are very grateful and very pleased with Vines and look forward to their service going forward. It’s a gift to have great customer service both office and field, they really care, that’s what we want because we aren’t just a number.

James Russell is a top notch technician who came out on a Sunday to help with our declining air conditioning. Beyond 5 Stars with James and the Company so far. Responsive, Informative, Knowledgeable and Kind. He took the time to do it Right! Thanks for all of your help, James!

Bob Drozdowski showed up at the time promised. He was very polite, friendly and professional. Bob asked what my concern was and quickly went to work diagnosing my A/C problem. Bob was joined by Jonathan Martin. Together they explained everything thoroughly and answered all of our questions. They presented us with several options and did not try to pressure us into any repairs but guided us to what we felt was the right choice for us. They were both very knowledgeable and did a great job getting us up and running until our new unit could be installed. I would definitely recommend Vines. The customer service they provided was excellent!

Micheal did a great job on our outdoor shower head and controls. He was very professional and Vines was responsive and made it easy to schedule an appointment. The other plumbing companies in the area would not schedule an installation on a Saturday so I am thankful that Vines would do so! Great company to use for your plumbing needs!

Vines is top notch. They make you feel comfortable, explain exactly whats going to happen and get it done. Most importantly they make you feel at ease by giving you a great price, with outstanding communication. Everybody that contacted us gave us a great experience. We will be using Vines for all of our plumbing needs. You guys are awesome.

Vines is the best! Craig Bushong knows his job and very courteous. I highly recommend Vines for your hvac and plumbing needs.

Craig did an excellent job of changing out the filters for our RO system as well as advising and changing the filter on our whole house system.

Friendly, efficient, knowledgeable, explained everything, plus gave us many helpful tips. We are so 🙏 grateful. Jody and Craig are awesome!
Sharon and Skip Shipley.
This a new post on July 31 after shower installation. It was a real pleasure working with Jody and Carson. worked fast and efficiently. Couldn't ask for more.

The plumber was very professional and experienced and knowledgeable

Excellent service!!! Very happy with them!

Excellent service and workmanship.

Good service

Nickolas Ryan installed our new water heater today and did a wonderful job installing and explaining how to use it. He was very nice and polite about everything. This is the second time I used this company and would not hesitate to use this company again.

Bob was very professional and pleasant to deal with. Very happy with service call.

Joey Vandenberghe was prompt and completed flushing out the tankless water heaters in the amount of time he indicated. Joey was very personable yet professional. He discussed the money-saving plan with us that is offered by Vibes. It is a great program.

Bob Drozdowski showed up at the time promised. He was very polite, friendly and professional. Bob asked what my concern was and quickly went to work diagnosing my A/C problem. Bob was joined by Jonathan Martin. Together they explained everything thoroughly and answered all of our questions. They presented us with several options and did not try to pressure us into any repairs but guided us to what we felt was the right choice for us. They were both very knowledgeable and did a great job getting us up and running until our new unit could be installed. I would definitely recommend Vines. The customer service they provided was excellent!

Went above and beyond, very pleased with James, you can send him every time!!

Today we had an excellent experience using Vines for a plumbing issue that needed quick attention. Their plumbing expert, Gregory, was thorough and efficient and was courteous with a pleasant personality. We will not hesitate to call Vines Heating and Air in the future!

Landon was awesome! Answered all of our questions and was very professional from the first interaction to the system fix and maintenance today!

Technician replaced all pipes under sink. Excellent job. Told us everything up front and completed the job just as he said he would. Thanks for an awesome job!!

Rob was very knowledgeable and helpful. A wonderful guy to take on a challenge. I couldn't be more satisfied.

Great work by Sam. Excellent results, will use Vines in the future.

Thank you James. Thank you for changing the batteries in our sensors. You did a great job.

Went above and beyond, very pleased with James, you can send him every time!!

They came right out after ours to support me and I truly appreciated the service received. Bob explained the issue, made the repairs and cleaned the area full of debris after. Can’t thank him and the company enough!

My HVAC unit failed

Courteous, professional, and on time! Landon is a superstar!

Bob was very professional and pleasant to deal with. Very happy with service call.

In 1 word, FANTASTIC!!!

Everyone was professional, polite, listened to my problem. Overall very nice company

I can't say enough how great this company is. Everyone is kind and professional, they respond quickly and their prices are reasonable.

Will definitely call again!