Platinum Promise Membership


Enjoy year-round comfort for just 19.99/month with 10% off, no service fees, and priority service.


3771+ 5 Star Reviews


Includes 2 HVAC and 1 Plumbing Maintenance Visits A Year

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Platinum Service is Always Our Promise!

Prevent breakdowns with annual maintenance to your heating & cooling system and water heater. Enjoy 10% off in savings and never pay a service fee. As a Platinum Customer you’re always at the front of the line with priority scheduling.
The Platinum Promise

$19.99 /month

Covers 1 HVAC System
Annual home maintenance, billed monthly
Our Platinum Promises...
  • Prevention

    2 Premium Tune Ups, plus 1 Plumbing Inspection, Water Heater Flush and Tub/Shower Drain Cleaning.
  • Protection

    $0 Service Fee and 10% off service needs.
  • Priority

    Priority scheduling and a Front-of-the-Line Customer experience when you need us most.
Vines team members wearing their uniforms.

The Platinum Promise

At Vines Heating & Air, Plumbing, Restoration, we understand the importance of a reliable and efficient home environment. Our Platinum Promise Membership* is designed to offer you a comprehensive solution for all your HVAC and plumbing needs. We’re committed to ensuring your peace of mind by providing a range of great options that help you deal with emergencies, maintain system safety, and save money in the long run.

x2

HVAC Maintenance Visits

Spring tune-up & cleaning, fall heating check

x1

Plumbing Maintenance Visit

Water evaluation, heater flush, drain clearing
Our Prevention Promise

Maintenance That Makes a Difference!

As a Platinum Customer we maintain your home's comfort with two HVAC Maintenance visits and a complimentary Plumbing Maintenance visit.

Routine maintenance helps catch small issues early, before they become big problems and you're in a bind. Our goal is to protect your home, your comfort, and your wallet.

Your Membership Includes

Two HVAC tune-ups

Spring cooling and fall heating visits, scheduled for you.

Plumbing inspection

A complimentary visit with a full water evaluation.

Water heater flush

Tank or tankless, included with your plumbing visit.

$0 service fee

No diagnostic charge when you need us out.

10% off services

Member pricing on repairs all year long.

Front-of-the-line

Priority status when the schedule fills up.
Optional Add-Ons

Customize Your Promise

Upgrade your comfort and protection with these optional add-ons.

Additional HVAC system or mini split

Add another HVAC system or mini split to your coverage.

$5 /month each

standby generator sitting on concrete slab outside a home

Generator maintenance (residential)

Replace engine oil and filter, replace air filter and spark plugs, inspect battery, test operations and wiring.

$30 /month each

Vines technician speaking with a homeowner about their new thermostat

Peace of mind with SmartAC

SmartAC monitoring helps us keep an eye on your comfort between visits.
  • SmartAC Monitoring
  • Performance Alerts
  • App Access
  • Appointment Scheduling
  • Earn and Track $5/Bind Bucks
  • Order Replacement Filters

$15 /month each

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What You Can Expect During Your Maintenance Visits

Our expert technicians follow a detailed process to ensure your systems run safely, efficiently, and reliably.

HVAC Maintenance Visit

Comfort. Efficiency. Peace of Mind.
Our comprehensive HVAC tune-up helps to extend the life of your system, improve performance, and prevent costly breakdowns, especially when you need it most.
Spring tune-up & cleaning
Fall season tune & check up
What we'll check during our visit
  • Inspect & Clean Condenser Coils
  • Inspect & Clean Evaporator Coils
  • Check Refrigerant Levels & System Pressures
  • Inspect & Clear Condensate Line and Drain Pan
  • Inspect All Electrical Connections & Tighten as Needed
  • Test Capacitors, Contactors, & Relays
  • Inspect Blower Motor & Components
  • Test Emergency Heat Performance
  • Inspect Visible Ductwork Connections
  • Test Thermostat Operation & Calibration
  • Check System Airflow & Temperature Differential
  • Inspect & Replace Customer Provided Air Filters
  • Full System Performance Test
  • Check Carbon Monoxide Levels (If Applicable)
  • Test & Record Gas Pressure
  • Adjust Gas Valve as Needed
  • Test System Defrost Cycle & Reverse Valve

Plumbing Maintenance Visit

Protecting Your Home's Comfort.
Our Plumbing maintenance visit helps protect your home from unexpected leaks, costly damage, and water waste.
What we'll check during our visit
  • Test Water Heater Performance
  • Flush Water Heater (Tank or Tankless)
  • Inspect Water Heater (Tank Condition, Connections, Safety Valve & Temperature Settings)
  • Inspect All Accessible Water Supply Lines
  • Check for Leaks at Faucets, Fixtures & Connections
  • Test Performance of All Faucets & Fixtures & Connections
  • Check Toilet Operation & Inspect for Leaks
  • Check Garbage Disposal for Proper Operation
  • Inspect Visible Drain Lines for Leaks or Corrosion
  • Inspect & Test Main Water Shut-Off Valve
  • Evaluate Water Quality
  • Clean Out Tub/Shower Drain
  • Inspect All Cut-Off Valves at Fixtures
  • Inspect Area for Signs of Moisture or Growth
Round-the-Clock Service

Introducing SmartAC Health Monitoring

Stay ahead of HVAC issues with real-time monitoring and insights from SmartAC Health Monitoring. Powered by SmartAC.com, this service helps you maintain a healthier, more efficient system with ease.

Add it to your Platinum Promise for $15/month per system and earn $5 in Bind Bucks along the way.
Testimonials

See What Our Satisfied Customers Have To Say

3771+ 5 Star Reviews

Very pleased with my first time using Vine’s. Technician was professional and seemed knowledgeable. He wanted to make sure I understood what caused the problem. Also, he seemed to have a good rapport with his work associates.
Shirley Mckay
22 hours ago
5 stars are not enough! Ben was outstanding!
True professional service from all involved!
duwayne smith
2 days ago
Tech was excellent. Explained everything thoroughly. I would use him again.
S Delaney
3 days ago
I would like to leave 3 Reviews: #1 is for Vines to Promptly send Someone out to My Home. #2 is for Plumber Joey Vandenberghe and his Professionalism #3 is for Project Manager Mark McMullan and his Thorough Detailed Inspection and Pleasant Mannerism even when the finds weren’t so. Finally, I Thank You Vines Heating & Air Plumbing Restoration Company. Sincerely G. Sanderson
gheri munster
3 days ago
Jayson was honest, professional and thorough.
Nancy Beland
4 days ago
Kelly Hickman serviced our plumbing and scaled the tankless hot water heater. He was great very knowledgeable and worked the whole time checking each of the plumbing fixtures throughout the house and outside. My husband and I were very pleased with the service and what ut covered as well as the technician who did the servicing. Thank you Kelli and Vine for being so professional and detailed!!!!
My HVAC/ Heating system was then serviced by Miroslav Remic and he did an outstanding job both inside servicing and the condenser. He very professional and extremely knowledgeable about the system. He helped us reconnect the WiFi that was knocked off due to the storm. My husband had major surgery and we asked Miroslav to replace the filters. He was so kind to do that so that you for an outstanding job. Both techs were great!!

November 4, 2026
Landon serviced my system today and what a thorough and knowledgeable technician. He did an outstanding job getting our system ready for the winter. My Vines app for the system was giving me an issue he walked me through it and it works great. Now I can view any issues that might arise. He was really very neat and worked diligently the whole time. Thank you Landon for explaining some preventative measures that would be needed in the future.
Donna H
5 days ago
Was very happy with the tech you sent . He was knowable and very polite as well .Would like to have him the next time if possible.
Thank you .Barbara
barbara bleakley
6 days ago
Very professional and curtious
Dave Carbaugh
1 week ago
Landon was very nice and knowledgeable. He did a great job even helped us with our fire alarms putting a new battery in it. I appreciate everything he did. Thank you so much. Have a blessed week.
Cheryl Neal
1 week ago
Ben is a total professional and explains the preventative plumbing to stop clogs as well as the repair
Mike Smith
1 week ago
I can not say enough wonderful things about Mark and Shawn. And everyone I encountered from the Vines team when I realized we had a mold issue in our home we just bought.
From start to finish, they were absolutely exceptional. Dealing with a mold issue in your home can be incredibly stressful, but the Vines team made the entire experience so much easier. They were professional, knowledgeable, thorough, and genuinely took the time to make sure the job was done right. It is not everyday that you come across people who take this much pride in their work and genuinely care about the families they're helping. Mark and Shawn are a true reflection of what excellent customer service should look like and I would recommend these two without hesitation to anyone needing mold remediation or restoration services. Thank you both for giving us peace of mind and helping make our home feel like home again! You guys are the best
Ashley Johnston
1 week ago
Joe did a great job on the plumbing , very professional and also answered my questions and concerns. This was for the yearly plumbing inspection.
Mike Thompson
1 week ago
Vines Heating & Air knocked it out of the park! They installed a mini-split in my garage, and from the initial quote to the finished installation, everything happened incredibly fast. Great communication, professional service, and just an all-around easy experience.

Now my garage is probably more comfortable than the rest of my house! 😂

If you’re looking for heating and air work, I highly recommend Vines Heating & Air. They do what they say they’re going to do, and they do it right. Five stars all day!
Allie Gibson
1 week ago
Joey was GREAT!!! Fixed our problem and he is a VERY nice man!
elise landa
1 week ago
Our tankless water heater recently stoped working after only being 3 years old. I called Vines late afternoon and they sent a tech named Dennis right away. Dennis took his time and care in diagnosing the issue And spent about three hours on the phone with Rannai tech support to find out that the manifold was defective. The part needed to be ordered which vines received two days later and they came out right away and replaced the faulty manifold all in all my experience with vines was absolutely exceptional and for my home, I’ll be using them for all of our water heater and HVAC needs. I would highly recommend vines to anybody looking for high-quality quick service at a very fair and considerate value.
Chris Leahy
2 weeks ago
He was very professional. Right on time. He was very good at what he did.
Lew Zellers
2 weeks ago
Jennifer was very professional on my initial call. Set things up perfectly. Ben worked late on the Water Heater but did a great job. Zakk and Jayson arrived early and completed their work quickly but efficiently. Very happy I chose Vines.
Kenneth Baliles
2 weeks ago
Yearly plumbing inspection. Joey did a great job and was very polite and knowledgeable.
Brad Merrill
2 weeks ago
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