When You’re in a Bind, Call Vines!

Everyone from Vines has been helpful, knowledgeable, and supportive working with me throughout a stressful emergency hot water heater fail and subsequent flooding. Kelly Hickman and his shadow/intern Matthew, replaced the water heater and were professional, respectful and polite. Kelly took the time to explain everything to me and he got our water back on quickly. That was very important as I am the sole caretaker for my disabled sister. Clean hot water is essential for her care. Brenden and Matt started removing ruined flooring while the plumbing work was in progress. They were patient and efficient and answered my many questions. Mark McMullan went out of his way to help me navigate through this stressful process and answered all my questions and even enlightened me about steps I didn’t know to ask about. These folks have helped make this unpleasant situation a little easier. Thank you Vines!

Landon was awesome. He was polite, friendly and informative!

Very pleased with my service. All went well and I will continue to work with Jayson

Very professional service. Provided options and explained everything. Would definitely recommend and use again

Great service. Friendly and helpful technician. Thank you!!

2/6/26 Jody Vines determined where pipes had burst & made required repairs and insulated new pipes. He determined there was a small hole in the skirting that allowed the wind to blow into the crawl space. He made a temporary patch to cover the hole. He recommended the water to be cut off at the meter when house is not occupied. Great customer service! 2/2/26 my neighbor heard water running at my house when she took her dog out around midnight. Snow on the ground and extreme cold. I called Vines for emergency service. Jody Vines was dispatched and turned off the water at the meter around 2am. He advised that most likely a pipe had burst under the house in the crawl space. I don’t live there. I live in Atlanta area. A friend will go there to check the interior. I will call Vines to schedule repair & insulate all plumbing in crawl space. Thankfully, I have a plumbing & HVAC service contract with Vnes. They always provide prompt and expert service. Hunter Vines came out to assess problem right away when I called for emergency after hours service 8/19/23 (1am). The water authority had turned off the water at the meter. Hunter turned the water on & found the leaking hose was the problem. The appliance is 17 years old so I decided to have it replaced even though only the hose was defective. Hunter & Andrew picked up new appliance & all components, removed the old appliance, installed new appliance with catch pan, plumbed & wired & turned water back on 8/19 by 5:30 pm. New appliance was installed in a temporary location until water damage restoration is complete but will place in designed area after restoration. They also hauled off the old appliance and components. Superb service! I was referred by my insurance agent, Greg Drennan, SC Farm Bureau, who is friends & networks with Rick Vines.

Problem with hvac system , technician Chris found the reason why quickly. New cell ordered & expect that to be the end of malfunctions. 04/24/26: Easy to have Vines rep Langdon service my A/C. Pleasant man & helpful

We loved Joey and Greg! They did a great job. Thank you!!

Excellent service, arrived quickly and got the issue fixed right away. Highly recommend

Kelly and Andrew came today to do the plumbing inspection. They were right on time and did an excellent job of inspecting everything and taking pictures of the connections. They were very friendly , polite and professional.

Ruben was very detailed and very professional. He did a very good job reviewing the water / plumbing system in our home. He had no major findings and made greatly appreciated recommendations for preventing potential system failures. Excellent person to work with.

Samuel moody is the best! You are fortunate to have Samuel on your team!I rate five stars

James Russel performed an air conditioning unit. He initially diagnosed issue and performed the followed up repair. James provided a detail description about the problem, researched possible causes prior to his arrival and offered recommendations upon his arrival for the repair. He’s explained in detail what other causes may have contributed to the problem. During the repair service James and his assistant identified other contributing factors and replaced those items as well. The service they provided was outstanding and of great quality. James took the time and effort to ensure the problem was resolved before leaving. I greatly appreciate the effort and professionalism that was displayed during the service.

Good service Craig was professional and explained how holo system work. Thanks

Kelly Hickman and Ben Harrelson from VINES did a fantastic job installing my new water heater. They were on time, professional, courteous, and left the work site completely clean. They were very helpful in explaining what needed to be known and offered their phone numbers if I never needed questions answered in the future. Manager “John” was my first point of contact and with his patience and expertise discussing my situation, I decided to choose Vines for my service. These gentlemen have made me a VINES customer for my future plumbing needs. Thank You John, Kelly, and Ben. Sincerely, Joe Panelli

Reuben did a great job and gave us many tips on our plumbing. He was very knowledgeable and thorough, explaining on everything he found during his inspection. I'd highly recommend him and Vines.

Landon was awesome. Very knowledgeable and courteous. He explained everything thoroughly when completed and even got along great with our dog. I would recommend him to anyone.

Our service tech Zakk was awesome. Very thorough informative and efficient. We’d have him back for any other plumbing needs.