When You’re in a Bind, Call Vines!

Alex was great and did a great job

Craig was timely, friendly, and explained what was going on with my drain.

Another 5 Star go to Vines Heating & Air, specifically to Mr. Rick Vines for having his act totally together to have learned years ago how he was going to have to run/build, learning along the way, a company like Vines Heating & Air!

I got a lot to say, but I’m gonna try to keep it short!

Hunter & Tom arrived on time, looking like they were ready to kick alittle ass and they did!
I ask Keith if the installers could bring drop cloths and they wear booties in the house and they did!
Arrival time was 930 because I asked for it to be 930 so the lady could get ready or have more time to get ready, but these guys went a few steps further, they installed the parts of the equipment on the exterior first, so the lady of the house could even have more time to get ready because you see, the work in the interior was having to be walk-through her master bedroom into her master closet and up though the attic hatch!
Hunter was the lead man not to say that Tom wasn’t a lead man because he was a lead man also so I got two lead men, two leading men at the house that knew what they were doing and both kicked ass until 830pm, from 930am to 830pm, sweating their butts off, inside the attic and outside the home!

We have two more air units that are still kicking ass but they too, are 19 year old units and they will be in need of replacement at another future date and yes, Hurter and Tom will be back again!

Last words from me, if you’re one of those people that like to get multiple estimates which I did, I’m here to say don’t, don’t waste your time. Go straight to Vines. They’re gonna take care of you and if the shit hits with any one of their install units, there going to take care of, no later than the next day!
Most importantly, the install is gonna be right and it’s gonna be tight and you won’t even know they were there at least I can say this for Hunter and Tom, when they pack up and leave, you will not ever know that they were in your house, of course, other than the beautiful new air system working and keeping you cool!

Sandra
Harold

Keith went beyond the call of duty and that’s why I chose to go with Vines and not Ellis, plumbing and Heating!
All of the house, ladies that I spoke to today or yesterday, went beyond the call of duty, I was more informed that I would ever needed to be, and then I would’ve ever expected from any other company!
And if that wasn’t enough, you people sent young man Ted out to follow up on my request about a motor to get the unit up and running to keep the the 3rd floor cool until the install day was here which I forgot all about, I brought Ted around to the unit where I showed him and told him that I lifted the grid, spun the blade, sprayed the motors shaft with WD-40, re-installed the grid, went up to the third floor and turned the unit on and low and behold, the fan started spinning so we may be good to go, but I think if it’s possible for you all to do so tomorrow, come on out and give us a little shot of Freon. I’ll see unless it probably is taken the unit a little bit of time to get the upstairs area cool again, I should know soon.
And last and I believe most importantly, your man Mr Vines, he presents himself incredibly well on your TV commercial as a man obviously that is fit, that cares about what he looks like cares about how he feels, which is the same attention he gives to his business and employees!

Sandra R Largay
Harold Giancola

Had no hot water over the weekend. I could not get hold of the appliance company. Someone recommended that I call vines for help. I called them on Monday and Dennis Satterfield of vines just left. He solved the problem and informed me water heater needs an annual flushing and cleaning which I did not know. He was very helpful very knowledgeable gave me some great information about Vines company.I would highly recommend Vines and Dennis if you need help with HVAC and or plumbing ! Thanks again Dennis and Roy who came as a team to solve my dilemma! Both men were very professional and I will be calling Vines for a service program!

Zakk is a pleasant, knowledgeable technician and easy to talk with.
Helpful in explaining my concerns.

AC issue Repair Tech James Russell was very knowledgeable and efficient on the repair

Great service ... as always

Very prompt, professional and explained everything clearly.

I'm very very pleased with James and his punctuality And the care that he takes. I'm also very very satisfied and happy with the electrician that Was contracted with you And came out to fix the problem in the morning

I had a great experience with Vines Heating & Air, Plumbing, Restoration. Jody and Matthew repaired my hot water heater and were both extremely knowledgeable and professional. They arrived on time, diagnosed the issue quickly, and completed the repair efficiently. Their attention to detail and commitment to customer satisfaction were impressive. I would definitely recommend this company.

Nick and Andrew were great! Did a thorough job and was very knowledgeable! A+++ service!

Outstanding service, even on a Saturday, with the nicest and friendliest service rep ever!! Kelly was amazing!!! Vines is the real deal, with honesty and work is done professionally.

Even though what I wanted isn't going to work, Kelly was extremely kind and patient in explaining it to me and helpful in trying to help me find a solution. I also really appreciate how easy it was to set up an appointment with Vines and that they showed up on time and didn't waste my day. I won't hesitate to call them again.

Bob was wonderful! He quickly diagnosed the problem and fixed it. He was very polite and respectful. He also loved on my doggies and made their day:) Thank you!

Craig Bushong was very knowledgeable about the HALO system and plumbing in general. He was thorough, personable, and took pride in completing his work to perfection.

Kelly came out to install our new kitchen dishwasher. He was extremely professional and experienced. He worked very hard on a difficult installation.

Technician was prompt, courteous, and knowledgeable