Platinum Promise Membership


Enjoy year-round comfort for just 19.99/month with 10% off, no service fees, and priority service.


3769+ 5 Star Reviews


Includes 2 HVAC and 1 Plumbing Maintenance Visits A Year

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Platinum Service is Always Our Promise!

Prevent breakdowns with annual maintenance to your heating & cooling system and water heater. Enjoy 10% off in savings and never pay a service fee. As a Platinum Customer you’re always at the front of the line with priority scheduling.
The Platinum Promise

$19.99 /month

Covers 1 HVAC System
Annual home maintenance, billed monthly
Our Platinum Promises...
  • Prevention

    2 Premium Tune Ups, plus 1 Plumbing Inspection, Water Heater Flush and Tub/Shower Drain Cleaning.
  • Protection

    $0 Service Fee and 10% off service needs.
  • Priority

    Priority scheduling and a Front-of-the-Line Customer experience when you need us most.
Vines team members wearing their uniforms.

The Platinum Promise

At Vines Heating & Air, Plumbing, Restoration, we understand the importance of a reliable and efficient home environment. Our Platinum Promise Membership* is designed to offer you a comprehensive solution for all your HVAC and plumbing needs. We’re committed to ensuring your peace of mind by providing a range of great options that help you deal with emergencies, maintain system safety, and save money in the long run.

x2

HVAC Maintenance Visits

Spring tune-up & cleaning, fall heating check

x1

Plumbing Maintenance Visit

Water evaluation, heater flush, drain clearing
Our Prevention Promise

Maintenance That Makes a Difference!

As a Platinum Customer we maintain your home's comfort with two HVAC Maintenance visits and a complimentary Plumbing Maintenance visit.

Routine maintenance helps catch small issues early, before they become big problems and you're in a bind. Our goal is to protect your home, your comfort, and your wallet.

Your Membership Includes

Two HVAC tune-ups

Spring cooling and fall heating visits, scheduled for you.

Plumbing inspection

A complimentary visit with a full water evaluation.

Water heater flush

Tank or tankless, included with your plumbing visit.

$0 service fee

No diagnostic charge when you need us out.

10% off services

Member pricing on repairs all year long.

Front-of-the-line

Priority status when the schedule fills up.
Optional Add-Ons

Customize Your Promise

Upgrade your comfort and protection with these optional add-ons.

Additional HVAC system or mini split

Add another HVAC system or mini split to your coverage.

$5 /month each

standby generator sitting on concrete slab outside a home

Generator maintenance (residential)

Replace engine oil and filter, replace air filter and spark plugs, inspect battery, test operations and wiring.

$30 /month each

Vines technician speaking with a homeowner about their new thermostat

Peace of mind with SmartAC

SmartAC monitoring helps us keep an eye on your comfort between visits.
  • SmartAC Monitoring
  • Performance Alerts
  • App Access
  • Appointment Scheduling
  • Earn and Track $5/Bind Bucks
  • Order Replacement Filters

$15 /month each

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What You Can Expect During Your Maintenance Visits

Our expert technicians follow a detailed process to ensure your systems run safely, efficiently, and reliably.

HVAC Maintenance Visit

Comfort. Efficiency. Peace of Mind.
Our comprehensive HVAC tune-up helps to extend the life of your system, improve performance, and prevent costly breakdowns, especially when you need it most.
Spring tune-up & cleaning
Fall season tune & check up
What we'll check during our visit
  • Inspect & Clean Condenser Coils
  • Inspect & Clean Evaporator Coils
  • Check Refrigerant Levels & System Pressures
  • Inspect & Clear Condensate Line and Drain Pan
  • Inspect All Electrical Connections & Tighten as Needed
  • Test Capacitors, Contactors, & Relays
  • Inspect Blower Motor & Components
  • Test Emergency Heat Performance
  • Inspect Visible Ductwork Connections
  • Test Thermostat Operation & Calibration
  • Check System Airflow & Temperature Differential
  • Inspect & Replace Customer Provided Air Filters
  • Full System Performance Test
  • Check Carbon Monoxide Levels (If Applicable)
  • Test & Record Gas Pressure
  • Adjust Gas Valve as Needed
  • Test System Defrost Cycle & Reverse Valve

Plumbing Maintenance Visit

Protecting Your Home's Comfort.
Our Plumbing maintenance visit helps protect your home from unexpected leaks, costly damage, and water waste.
What we'll check during our visit
  • Test Water Heater Performance
  • Flush Water Heater (Tank or Tankless)
  • Inspect Water Heater (Tank Condition, Connections, Safety Valve & Temperature Settings)
  • Inspect All Accessible Water Supply Lines
  • Check for Leaks at Faucets, Fixtures & Connections
  • Test Performance of All Faucets & Fixtures & Connections
  • Check Toilet Operation & Inspect for Leaks
  • Check Garbage Disposal for Proper Operation
  • Inspect Visible Drain Lines for Leaks or Corrosion
  • Inspect & Test Main Water Shut-Off Valve
  • Evaluate Water Quality
  • Clean Out Tub/Shower Drain
  • Inspect All Cut-Off Valves at Fixtures
  • Inspect Area for Signs of Moisture or Growth
Round-the-Clock Service

Introducing SmartAC Health Monitoring

Stay ahead of HVAC issues with real-time monitoring and insights from SmartAC Health Monitoring. Powered by SmartAC.com, this service helps you maintain a healthier, more efficient system with ease.

Add it to your Platinum Promise for $15/month per system and earn $5 in Bind Bucks along the way.
Testimonials

See What Our Satisfied Customers Have To Say

3769+ 5 Star Reviews

Was very happy with the tech you sent . He was knowable and very polite as well .Would like to have him the next time if possible.
Thank you .Barbara
barbara bleakley
2 days ago
Very professional and curtious
Dave Carbaugh
4 days ago
Landon was very nice and knowledgeable. He did a great job even helped us with our fire alarms putting a new battery in it. I appreciate everything he did. Thank you so much. Have a blessed week.
Cheryl Neal
4 days ago
Ben is a total professional and explains the preventative plumbing to stop clogs as well as the repair
Mike Smith
5 days ago
I can not say enough wonderful things about Mark and Shawn. And everyone I encountered from the Vines team when I realized we had a mold issue in our home we just bought.
From start to finish, they were absolutely exceptional. Dealing with a mold issue in your home can be incredibly stressful, but the Vines team made the entire experience so much easier. They were professional, knowledgeable, thorough, and genuinely took the time to make sure the job was done right. It is not everyday that you come across people who take this much pride in their work and genuinely care about the families they're helping. Mark and Shawn are a true reflection of what excellent customer service should look like and I would recommend these two without hesitation to anyone needing mold remediation or restoration services. Thank you both for giving us peace of mind and helping make our home feel like home again! You guys are the best
Ashley Johnston
6 days ago
Joe did a great job on the plumbing , very professional and also answered my questions and concerns. This was for the yearly plumbing inspection.
Mike Thompson
6 days ago
Vines Heating & Air knocked it out of the park! They installed a mini-split in my garage, and from the initial quote to the finished installation, everything happened incredibly fast. Great communication, professional service, and just an all-around easy experience.

Now my garage is probably more comfortable than the rest of my house! 😂

If you’re looking for heating and air work, I highly recommend Vines Heating & Air. They do what they say they’re going to do, and they do it right. Five stars all day!
Allie Gibson
6 days ago
Joey was GREAT!!! Fixed our problem and he is a VERY nice man!
elise landa
6 days ago
Our tankless water heater recently stoped working after only being 3 years old. I called Vines late afternoon and they sent a tech named Dennis right away. Dennis took his time and care in diagnosing the issue And spent about three hours on the phone with Rannai tech support to find out that the manifold was defective. The part needed to be ordered which vines received two days later and they came out right away and replaced the faulty manifold all in all my experience with vines was absolutely exceptional and for my home, I’ll be using them for all of our water heater and HVAC needs. I would highly recommend vines to anybody looking for high-quality quick service at a very fair and considerate value.
Chris Leahy
7 days ago
He was very professional. Right on time. He was very good at what he did.
Lew Zellers
1 week ago
Jennifer was very professional on my initial call. Set things up perfectly. Ben worked late on the Water Heater but did a great job. Zakk and Jayson arrived early and completed their work quickly but efficiently. Very happy I chose Vines.
Kenneth Baliles
1 week ago
Yearly plumbing inspection. Joey did a great job and was very polite and knowledgeable.
Brad Merrill
1 week ago
My heat wasnt working so I called Vines and spoke with Stacey who sent technician Bob D. within hours. Bob was great. He diagnosed the problem, made the necessary repair and got the heat functioning in no time at a reasonable price. Bob was very professional, knowledgeable and thorough and as I was looking for routine maintenance for the future we have decided to go with Vines with their plan. If first impressions matter Vines certainly passed the audition. -Michael T. Smith
Michael T. Smith
1 week ago
We are really grateful that we called Vines! Mark’s expertise and calming manner made us feel immediately comfortable with using him and Vines for the repairs we need. He was patient, spending a lot of time with us explaining our situation, and was open and honest about what needs to be done. We would highly recommend Mark!
Brittany
2 weeks ago
What can I say… I can only hope that other members of the Vines Team are equally as good.
Bill Serencsa
2 weeks ago
I want to thank Mark McMullan from Vines for taking the time to come out and thoroughly review what happened with the mold and water damage at our rental condo. He was very professional, kind, and thorough. He took time to walk me through each aspect of his inspection to ensure I understood and also thoroughly discussed next steps! Highly recommend! Thank you Mark!
Lisa DesJardin
2 weeks ago
Shawn, Josh and Alex were so accommodating and such incredibly hard workers!!!
They updated me as they progressed in their work while displaced from my home, empathized with my situation while being so considerate and they even moved my riding lawnmower in the garage at the end of work days to keep it safe! Not to mention, they put my Amazon packages securely inside my home while I was away.
I can’t tell you enough how great these guys were as well as your whole team in general.
JLeeActive
2 weeks ago
Kelly was very thorough. Checked everything. Very knowledgeable and answered all of our questions.
Eileen Maloney
2 weeks ago
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