Platinum Promise Membership

Jody was amazing. I was out of town so it was all on the phone. He answered by questions carefully and did all that I asked. I highly recommend both the service and that serviceman

Sean was incredible, professional and very knowledgeable. Another incredible Vines representative. A+

I was impressed how quickly he arrived.

Keith came out to look at extending A/C into a glass enclosed porch. Although it was not going to be as easy as we thought, Keith took his time to explain our options and even educated me on heat pumps and how they work and why some are more efficient than others. I would highly recommend Vines and Keith for all your HVAC needs

Ben did an excellent job. Highly professional and neat.

Zakk was very professional and explained everything he was doing.
This started as an estimate but turned into a service call when Zakk realized I didn’t need the work done but he had to do some troubleshooting instead. It looks like he was able to completely resolve our issue of taking so long to get hot water.

Joe had to come out and service us after hours with a plumbing issue we had. He went above and beyond helping us solve the problem. He’s such a nice guy and a wonderful representative of this company. Never used before but absolutely would again and recommend to others.

We started the day meeting Hunter and Mr Tom asthey prepared to do a reinstall of our HVAC system. They explained what they were going to and went to work. The heat was terrible yet they maintained their professionalism...not quite sure how! As things were progressing they ran into a few problems, still they maintained and continued. After a long hot day, they did get everything done as it should be and up and running. They represented your company above and beyond not just with their professionalism, but with humor, compassion and care for us as homeowners...where did you find them? Do you realize how blessed you are to have them as your techs? Sure hope so because they represented your company with pride. Needless to say we are pleased with the service they provided, thankful and grateful they were dispatched to do our work.....they truly are the best!

Joe did a great job and got my water heater working.

On time and was truthful about furnace condition with pictures
Situation required some problem solving and Sean thought it thru and solved the space issue and corrected my issue. Sean used his experience and solved it!

Ben was great at fixing the problem with the facet in the master bathroom. He also changed the fixture in both baths to nichol. He was very courteous and done an excellent job

I called Vines Restoration Plumbing HVAC for a service request for A/C not working.
Alex came out the same day and found the problem within minutes. He was friendly personable and very knowledgeable. We discussed repair options and decided to get a quote for a new system that he recommended. Daryl came out immediately and throughly discussed the new systems available and quoted a price for installation , maintenance and warranty. They both spent quite a bit time with us answering many questions to help us make a decision.
We decided to go with a new system , they set up a portable A/C unit for the weekend and came out first thing Monday morning to install the new system. Terrific customer service and professional courtesy.

James Russell was Very professional and very thorough and very pleasant! You don’t get that too often! He did a great job!!

Very good explaining what he was doing and why. Conscientious about home owners wishes. Neat installation and clean up.

Bob Drozdowski did a great job.He was very professional and polite. I was very pleased with my AC inspection and maintenance.

Mark did a very thorough assessment of the situation. He is very professional and very knowledgeable about what needs to be done. He answered questions my wife and I had and feel confident about what needs to be done.

Landon was great. He arrived on time, explained the issue and fixed the problem in a timely and professional manner. Thank you.

Kelly and Sanjo where very knowledgable,
Kept us informed during the installation and did excellent work. Very pleasurable service and will recommend to others.