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Rated: 4.9 / 5 based on 1,670+ reviews. Read our reviews

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Reviews

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Vines Restoration Plumbing HVAC
Excellent
4.9
Based on 2077 reviews
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Jared was quick to find problem and offered simple solution to what could have been a bad situation. Great job!
Patrick was extremely professional and knowledgeable. He checked Everything. Fabulous service
Rob is as on time..friendly and polite. He told me what he was about to do for this appointment and also along the way performing tasks. He is always informative and giving me options to make a decision going forward. He does not insist on my choices but gives me education. I appreciate the before and after pics as well to actually see what has been done
Service is excellent as always. Team is always great to work with.
Patrick did a great job. He was a hard worker, personable and knowledgeable. We had multiple problems (no surprise to us), but Patrick delivered the bad news in a way that softened the blow. Good guy. I would call you guys for any future issues.
Jayson was out technician and he did a great job, and knowledgeable about our system. Would definitely recommend him and VINES for HVAC service.
Response from the owner: Hi Jim,We are so delighted that Jayson was able to meet your expectations when it came to HVAC service! We always aim to provide the best service and we're glad to know that we were able to do so. We appreciate your positive feedback and kind words. If you ever need any more assistance with your HVAC system, please do not hesitate to contact us and we will be more than happy to help. Thank you for choosing VINES and we look forward to serving you in the future. Sincerely,VINES Restoration / Plumbing / HVAC Team
I really appreciate the service they immediately came out and helped me. Very nice people.
Ivan and Miro are great technicians. They are both professional, knowledgeable, and informative.I will be using Vines again for sure!
Response from the owner: Hi Claire,Thank you so much for taking the time to provide us with this wonderful feedback! We are so pleased to hear that our technicians Ivan and Miro were both professional, knowledgeable, and informative. We pride ourselves on providing only the best customer service and it's wonderful to hear that we have achieved this! Thanks again for your kind review!
Wrong part replacement ordered. Nick did a great job installing the replacement
Response from the owner: Dear Otha,Thank you for taking the time to leave a 5-star review for Vines Plumbing & Water Restoration. We are thrilled to hear that Rob and Miroslav did a great job and kept you informed throughout the process. We always strive to provide exceptional service and are delighted when our hard work is recognized. Thank you again for your kind words and for choosing us for your HVAC needs.
JAYSON is a very good person, polite and efficient to be a good technician, and he is focussed on his work along with being personable. He explained things which I appreciated. I would highly recommend this technician to inspect your unit for your air conditioning heating.Honesty is important to me, and I believe he haswhat it takes to be a good technician. He is focussed on his work along with being personable.
Response from the owner: Cindy, we are so delighted to learn that our technician, Jayson, was professional, polite and efficient during your service visit. It's always a pleasure to learn that our customers appreciate the quality of our service. We will be sure to pass on your kind words to Jayson, and look forward to helping you with future projects!
Upfront and forthcoming. Told us he was uncomfortable drilling through quartz, spent time answering our questions. Assured us we would not be charged service fee. Given the situation thought he handled it well.
Keith Valley and Cody (?) were very friendly, courteous, professional, and hardworking. They did an excellent job, and it was a great experience! I will only recommend Vines to my friends. Thank you!
Response from the owner: Hi Janet! Thanks for taking the time to leave us a 5-star review for Vines Restoration, Plumbing & HVAC. We're thrilled to hear that you were provided with prompt and knowledgeable emergency service. Our team takes great pride in ensuring that our customers' needs are met in a timely and efficient manner. We're happy to hear that our technician was courteous and made sure to resolve the issue before leaving. Thanks again for choosing Vines Restoration, Plumbing & HVAC.
Very professional. Answered all questions and talked me through all the options available. Highly recommend Vines Restoration Plumbing HVAC
Response from the owner: Hi Lonnie, thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with our team and that we were able to answer all of your questions and provide you with all of the available options. We truly appreciate your kind words and recommendation. Thank you for choosing Vines Restoration Plumbing HVAC.
Jared, did a great and very thorough job. He showed us everything that he had done. He also installed the monitoring system and explained everything that we had to know. I would recommend Jaded and Vines Plumbing for any issues in the future.
Response from the owner: Thank you so much for taking the time to leave us a 5-star review, Pete and Pat Maniglia! We are thrilled to hear that Jared provided great and thorough service, and that you are satisfied with the installation and explanation of the monitoring system. We appreciate your recommendation and look forward to serving you in the future at Vines Restoration, Plumbing & HVAC.Have a wonderful day!-The Vines Team
We were very pleased with Landon and his expertise and knowledge. He explained everything in a way we could understand and will look forward to working with him for further services needed. Highly recommended
Response from the owner: Hi Rick, thank you for your 5-star review of Vines Restoration, Plumbing & HVAC! We are thrilled to hear that you were pleased with Landon's expertise and knowledge. It's great to know that he explained everything in a way that was easy for you to understand. We look forward to working with you again for any future services needed. Thank you for recommending us! - Vines Restoration, Plumbing & HVAC
Great communications with appointment and scheduling process.Daulton and his assistant.(sorry, terrible with name recollection) were friendly and professional, and careful to keep home clean. They found the problem, explained it to me, gave estimate and took care of it.Cost associated at each step were discussed before proceeding.Great experience with this company and these guys!!++
Response from the owner: Hi Gary Green,Thank you for the 5-star review for Vines Restoration, Plumbing & HVAC! We're thrilled to hear that you had a great experience with our company and team members. We always strive to provide friendly and professional services while keeping your home clean.We're also glad to hear that you appreciated our communication with the appointment and scheduling process. We want to make sure that our customers are always in the loop and informed about the work being done in their home. It's also great to hear that we were able to address the issue at hand and provide you with an estimate beforehand.Thank you for choosing Vines Restoration, Plumbing & HVAC for your needs. We truly value your business and look forward to assisting you with any future plumbing or HVAC needs. Take care, and have a great day!-The Vines Team
We have used Vines for water water damage remediation many times, and will continue to do so. Ruben and Robert came out late at night to take care of a flooded kitchen and bedroom. They arrived quickly after we called and got things cleaned up and begining to dry right away.
Response from the owner: Hi Brendan! Thank you so much for taking the time to leave us a 5-star review. We are always happy to provide water damage remediation services and we are glad to hear that we were able to help with your flooded kitchen and bedroom. Ruben and Robert are great at what they do and we are lucky to have them on our team. We appreciate your continued trust in us and we look forward to working with you in the future. - The Vines Restoration, Plumbing & HVAC Team
I had Rob R come to my home to install sensors and inspect our A/C and heating systems and not only was he very knowledgeable in what he was doing, but was friendly as well as helpful when it came downloading the Smart AC app. I highly recommend Rob for your HVAC maintenance needs. Thank you so much Rob for your expertise!
Response from the owner: Hi Catherine, thank you for taking the time to leave a glowing review for Vines Restoration, Plumbing & HVAC! We are so happy to hear that Rob R was able to provide you with excellent service during his visit to install sensors and inspect your A/C and heating systems. We are fortunate to have such a knowledgeable and friendly team member like Rob on our team. It's great to hear that he was also able to assist with downloading the Smart AC app. Thank you for recommending Rob for HVAC maintenance needs, we will be sure to pass along your compliments. Thank you for choosing Vines Restoration, Plumbing & HVAC and for trusting us with your home's HVAC needs. We truly appreciate your business and look forward to working with you again in the future. -The Vines Team
Guys showed up, understood the assignment, and got it done in half an hour!
Response from the owner: Hi Joe, thank you so much for the glowing review of Vines Restoration, Plumbing & HVAC! We're thrilled to hear that our team was able to quickly and efficiently complete your service in just half an hour. We appreciate your business and hope to work with you again in the future. Thanks again! - The Vines Restoration, Plumbing & HVAC Team
Excellent service both yesterday and today Rob was excellent as he searched for the problem and Sean was excellent today as he installed the equipment. Very timely, know their job . Will recommend in the future to others
Response from the owner: Dear Marie,We are grateful for your kind words about our team at Vines Restoration, Plumbing & HVAC. We are happy to hear that Rob and Sean provided excellent service and were able to address your needs in a timely manner. We appreciate the recommendation and look forward to serving you and your contacts in the future.Best, The Vines Restoration, Plumbing & HVAC Team
Nick was great! Friendly and knowledgeable!
Response from the owner: Hi J Honig, Thank you for taking the time to leave us a 5-star review for Vines Restoration, Plumbing & HVAC. We are delighted to hear that Nick provided you with great service, and we appreciate your kind words about his friendliness and knowledge. We strive to provide the best possible experience for our customers, and we are happy to know that Nick met your expectations. We hope to have the opportunity to work with you again in the future. Thank you for choosing Vines Restoration, Plumbing & HVAC!-The Vines Team
Daulton was great !
Response from the owner: Hi Taylor,We are thrilled to hear that you had a great experience with Daulton from Vines Restoration, Plumbing & HVAC. Thank you for taking the time to share your positive review. We truly appreciate your kind words and for choosing us for your plumbing needs. We will make sure to pass on your compliments to Daulton.Thank you again for your support and 5-star rating. We hope to have the opportunity to serve you again in the future.Best regards,Vines Restoration, Plumbing & HVAC
My experiences with Vines has always been good. They show up on time, do what they say, no drama. As it should be.
Response from the owner: Hi!Thank you for your amazing 5-star review! We are thrilled to hear that your experiences with Vines Restoration, Plumbing & HVAC have consistently been positive. Our team takes pride in showing up on time, delivering on our promises, and making the process drama-free for our customers. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Vines Restoration, Plumbing & HVAC!-The Vines Team
Great job! Took care of all of the issues in a very timely manner...very professional!
Response from the owner: Dear Nancy Gines,Thank you so much for taking the time to leave a 5-star review for Vines Restoration, Plumbing & HVAC. We are thrilled to hear about your positive experience with our team and that we were able to take care of all of your issues in a timely and professional manner.We truly appreciate your support and trust in our services. Thank you for choosing Vines Restoration, Plumbing & HVAC for your needs. We hope to have the opportunity to work with you again in the future.Best regards,-The Vines Team
Rob was the best
Response from the owner: Thank you so much for the kind words, David! We're happy to have provided such a great service for you. We look forward to continuing our maintenance relationship and assisting you with all of your future plumbing and HVAC needs. Thank you for selecting us!
Daulton with Vines solved our kitchen sink blockage. Right from the start he was professional and knew what needed to be done. He was very courteous and helpful in answering all our questions. Will be call on Vines for all our plumbing needs.
Really appreciate the prompt service and professional evaluation! Very fair and reasonable charge.
Response from the owner: Hi Lynn, thank you so much for taking the time to leave us a 5-star review for Vines Restoration, Plumbing & HVAC! We're so happy to hear that you appreciated the prompt service and professional evaluation, and that you found our charges to be fair and reasonable. We're grateful to have customers like you who appreciate our hard work. Thank you for choosing our company - we truly appreciate your business. -The Vines Team
Eric was very knowledgeable and personable. Price wasn't bad considering the estimate we got
Response from the owner: Hi Chanse, Thank you so much for leaving a 5-star review for Vines Restoration, Plumbing & HVAC! We are thrilled to hear that Eric provided knowledgeable and personable service for you. We always strive to offer competitive pricing for our customers, so we are glad to hear that our estimate was reasonable. Thank you for choosing us and please do not hesitate to reach out if you need any further assistance. We appreciate your business! - Vines Restoration, Plumbing & HVAC
Keith explained the benefits of tge halo compared to what I have. He was very honest in answering my questions. I also bought the maintenance program for my HVAC!
Response from the owner: Hi Linda, thank you for leaving us a 5-star review for your recent experience with us at Vines Restoration, Plumbing & HVAC! We are thrilled to hear that Keith was able to provide you with valuable information about the benefits of our HALO system and our maintenance program for your HVAC. We always strive to be honest and transparent with our customers, and we are glad that you appreciated that. Thank you for choosing us and we look forward to continuing to serve you in the future!-Vines Restoration, Plumbing & HVAC
Jared came out to fix problem with our hot water. The problem was quickly fixed and shower works better than ever. Thank you Jared. We love Vines
Response from the owner: Hi Debbie, thank you so much for leaving us such a great review! We are delighted to know that Nick was able to resolve your issue and that you are so pleased with his knowledge and service. It's wonderful to hear that this is your first time using Vines Restoration / Plumbing / HVAC and we are thrilled to now have you as part of our family. We appreciate your kind words and thank you for the trust you have placed in us. If you need anything else, please don't hesitate to contact us and we will be more than happy to help. Thank you!
Met with Jayson and he did a detailed review and inspection of our AC unit. Took the time to explain his findings to ensure I understood and didn’t have any questions.Met with Alex and Scott on demo process and new install of duct work for our condo. Alex and Scott were very detailed in the questions they asked about issues with the existing system and explaining what Vines would do to with the new install to make it more efficient. 👍👍. Great meeting !Portion for the restoration group. The whole crew was great. Mark McMullanBrendan VelezBrian CrawfordRobert MosherMark did the initial inspection and recommendations for demo and mold treatment. Mark was super knowledgable and explained things in great detail. The guy's in the crew also did a wonderful job of answering all of my questions and taking the time to protect the contents of my home during the whole process. I couldn’t have asked for a better / professional group to execute the work 👍👍 Thanks guys and Vine’s.Last step of installing new AC duct work. Alex and Scott executed the work and as promised they did an outstanding job. Install was not an easy one but they got it done with out any concerns on my behalf. Thanks Guys !!Vines came through for me on all aspects of this job. Much appreciated to all of the crews and office personnel.Rick G
Response from the owner: Hi Rick, Thank you so much for taking the time to leave us a 5-star review for Vines Restoration, Plumbing & HVAC! We are thrilled to hear that Jayson provided you with a detailed review and inspection of your AC unit. Our team takes pride in ensuring that our customers fully understand the work being done and any findings. We appreciate your business and please don't hesitate to reach out if you have any questions or concerns in the future.Thanks again, The Vines Team
Dalton and Joshua was awedome!!
Response from the owner: Hi Marie, thank you for leaving a 5-star review for Vines Restoration, Plumbing & HVAC! We are thrilled to hear that our technicians provided you with awesome service. Our team takes great pride in delivering top-notch work to our customers. Thank you for choosing Vines and we look forward to helping you with any future plumbing or HVAC needs. - The Vines Team
Rob Riggin came to do my annual inspection and install the new sensors for the platinum promise plan. Rob was quick, informative, and efficient. Explained the app and how the sensors work. I would definitely recommend Rob and Vines to anyone who needs HVAC service.
Response from the owner: Thank you so much for your kind words and 5 out of 5 star review, Elliott! We’re so grateful that you chose Vines Restoration / Plumbing / HVAC to do your annual inspection and that John Wanner was able to detect and fix the dangerous issue. We take great pride in providing all our customers with outstanding and quality service. We hope to serve you again in the future. Thanks again!
Wonderful young man,was very informative and did his job in a timely manner.The only thing I disliked about the whole experience was the fact that Rheem did not pay for the labor, since it was a defective part! I will go out of my way to never purchase another Rheem product as long as live!! And to make sure no one else in my family does either!!!But I will without a doubt recommend VINES! The whole distasteful experience was made palatable by the interaction with the Vines Technician!! The young man did wonders in making me feel better about the experience but Rheem left a such a bad impression I will never purchase another product bearing their logo!!! Thank you!
Response from the owner: Hi Richard Price! Thank you for choosing Vines Restoration, Plumbing & HVAC and sharing your experience with us. We sincerely apologize for the dissatisfaction caused by the defective part. Although Rheem did not cover the labor costs, we are glad our technician was able to make your experience more pleasant. We appreciate your recommendation and will strive to continue providing excellent service. Thank you again for choosing us! – The Vines Restoration, Plumbing & HVAC Team
Excellent repoir and very professional. Efficient thanks
Response from the owner: Linda, Thank you so much for your 5-star review of our company Vines Restoration, Plumbing & HVAC! We are thrilled to hear that you were pleased with our service and found our team to be professional and efficient. It means a lot to us that you took the time to share your positive experience. Thank you for choosing us and please do not hesitate to reach out if you need our help again in the future. - The Vines Restoration, Plumbing & HVAC Team
He has saved us from the hottest days of summer twice! He knows exactly what is wrong and gets the job done. We are so happy when we see him show up for our service calls, great technician.
Response from the owner: Thank you so much for your five-star review, Barbara! It means a lot to our team at Vines Restoration Plumbing HVAC. We are thrilled to hear that you had a positive experience with our services. We strive to provide top-notch service to all our customers, and it's wonderful to know that we were able to meet your expectations!!
Adam did a great job. Very professional
Response from the owner: Hi Mike, thank you so much for your 5-star review for Vines Restoration, Plumbing & HVAC! We greatly appreciate your support and are thrilled to hear that Adam provided excellent service. Thank you for choosing us for your plumbing and HVAC needs. We hope to work with you again in the future. - Vines Restoration, Plumbing & HVAC
We had a problem that needed immediate attention. Michael Petric, Jason Katerinis and Jared Reese all worked on our issues in a professional, efficient manner. We are extremely pleased with the service we received. Vines will definitely be our go-to with our plumbing needs in the future.
Response from the owner: Hi Kathleen, thank you so much for taking the time to leave us a 5-star review! It means a lot to us that we were able to assist you quickly and efficiently with your plumbing issue. We are thrilled to hear that Michael provided excellent service and we hope to continue being your go-to for all your plumbing needs in the future. Thank you for choosing Vines Restoration, Plumbing & HVAC.-The Vines Team
Adam was very helpful ,answered all questions and very polite . Thank youDid a great job .
Response from the owner: Dear Inger Peloquin,Thank you for taking the time to leave a 5-star review for Vines Restoration, Plumbing & HVAC! We are thrilled to hear that Adam provided you with helpful assistance, answered all of your questions, and was polite throughout your experience with us. It means a lot to us that you took the time to share your positive experience with our company and we appreciate your support. Thank you again and please do not hesitate to reach out if you need any further assistance. - The Vines Restoration, Plumbing & HVAC Team
Response from the owner: Hi Irene, thank you so much for leaving us a 5-star review for Vines Restoration, Plumbing & HVAC! We are thrilled to hear that you had an excellent experience with us and we are grateful for your support.We are dedicated to providing top-notch service and satisfaction to all of our customers. Your positive feedback means a lot to our team and we are happy to know that we have met your expectations.Thank you again for choosing Vines Restoration, Plumbing & HVAC for your plumbing and HVAC needs. We appreciate your business and look forward to serving you in the future. Have a wonderful day!-The Vines Team
Joshua is an asset to Vines.He was prompt and done an excellent job!Always a great experience with Vines!
Response from the owner: Hi Dedric, thank you for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that Joshua provided prompt and excellent service for you. We are lucky to have him as part of our team here at Vines Restoration, Plumbing & HVAC. We are glad to hear that you always have a great experience with us. Thank you for choosing us for your plumbing and HVAC needs. We are here for you whenever you need us. – The Vines Restoration, Plumbing & HVAC team
Response from the owner: Hi Terry,Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with Vines Restoration, Plumbing & HVAC. We truly appreciate your business and are grateful for your recommendation. We are glad to have met your expectations and we hope to continue providing you with top-notch plumbing and HVAC services in the future. If there is anything else we can do for you, please don't hesitate to reach out. Thank you again for choosing Vines Restoration, Plumbing & HVAC. We wish you all the best!Warmly,The Vines Team
Dave was excellent. On time, explained the process, allowed me to watch the camera as he scoped the sewer lateral and explained the maintenance program. Now we’re one step ahead of any future issues. Thanks to Dave we have a starting point! Don’t expect a bind, but if we do we’ll call Vines and ask for Dave!I also had Jayson come out and set up my HVAC monitoring. Inspected and serviced. I called because we already knew we would eventually lose our run capacitor. Just in case of that event, we had purchased a top of the line capacitor locally. We were right & for a very small fee, Jayson replaced it. Not many companies would do that! I decided to sign up for their service plan and a week later Jody came out to inspect our plumbing. Got good advice from him and although everything’s fine now I am confident when we get into a bind who we’re going to call. Thanks, Gentlemen.
Response from the owner: Dear Victoria,Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that Dave provided excellent service and explained the process, allowing you to be more informed about your sewer lateral. Our maintenance program is designed to prevent any future issues, and we are happy to hear that you have taken advantage of it. As always, we are here to help and are thankful for your trust in Vines Restoration, Plumbing & HVAC. We look forward to working with you again in the future!Best regards, Vines Restoration, Plumbing & HVAC
Response from the owner: Hi Jack, thank you so much for taking the time to leave a 5-star review for Vines Restoration, Plumbing & HVAC. We are thrilled to hear that you had a positive experience with our services. We appreciate your support and are happy to have met your expectations. We hope to continue providing you with exceptional service in the future. Thank you for choosing Vines Restoration, Plumbing & HVAC.-The Vines Team
Great work on time fixed the plumbing
Response from the owner: Hi Robert, thank you for taking the time to leave this wonderful 5-star review for Vines Restoration Plumbing HVAC! We are thrilled to hear that our team was able to address and fix your plumbing issues in a timely manner. Thank you for choosing Vines Restoration for your plumbing needs, we appreciate your business!
The scheduling and communication was fantastic. I received a call just before they arrived and a picture of the technician. They did a great job and cleaned up the area. I’m very pleased with the overall process.
Response from the owner: Hi William, Thank you so much for taking the time to leave us a 5-star review for Vines Restoration, Plumbing & HVAC! We are delighted to hear that you had a fantastic experience with our scheduling and communication. We always strive to keep our customers informed and updated. It's great to know that you also appreciated the photo of our technician and the clean-up after the job was done. We are glad you are pleased with the overall process. Thanks again for choosing Vines Restoration, Plumbing & HVAC and we appreciate your business!-The Vines Team
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