Mike was awesome! He was punctual and shared information with me as he diagnosed the problem. He went the extra mile to search for the part needed in the warehouse to ensure that we would have hot water. He also provided a fair and accurate quote for the service. Will definitely use Vines in the future as well as recommend this great company to others. Thank you!
We noticed a soft, spongy spot in the wall around our tankless hot water heater in the garage. We called Vines and they were ready to have someone out there same-day! Our problem wasn’t urgent so we were fine with a next-day appointment. Our specialist, Cary, came out and had the problem diagnosed and fixed in less than 2 hours. We got new, better piping for that area to stop the slow leak. Cary was so nice and offered to help us with other projects we eventually want to do in our home. Thank you Cary. We are so pleased!
Called Vines Plumbing with a sewer line back up. The ladies on the phone were very polite and accommodating explaining my charges and making an appointment to perform my requested services. I was scheduled for service to be between 12 and 4 pm the same day as my request. I received an email from the technician, a gentleman named David Brennan who called much ahead of the appointment that had been scheduled and to my surprise arrived a few hours sooner! Mr. Brennan assessed my problems quickly and addressed it with a professional manner seldom seen here from many contractors. Mr. Brennan handled the job quickly and knowledgeable, politely! When I need a plumber, I will certainly call Vines, and without a doubt ask specifically for David Brennan! He is a great asset to your company! Thank you!
Unbelievable response time. I pierced my water line in the yard and needed quick response. They sent a guy running !! Wow. Thanks so Much Vines Plumbing.
We highly recommend Vines Plumbing for your service needs not only because of their decent prices, but how amazing and professional their staff is. It is VERY rare to find a business who is professional, friendly, and courteous all at the same time. If we could give more than 5 stars we would. We would like to give a big shout out to Cary. He texted us letting us know he was on his way, and from the moment he walked in it was a pleasure. He installed our faucet and not only did an amazing job explaining what he was doing, but knew what he was doing and did it fast. Thanks for help, we will definitely be calling you again if we have any problems!
Excellent work. Came right over and changed our hot water heater. Cary Thompson was the best. Would recommend him to anyone needing plumbing service. Top notch!!!
Vines Plumbing is all about customer service from office staff to techs.Julie and staff made sure I was kept inform from making appts all the way until job completion. This is my third and largest job with major leak under house. Jake and Peter arrived on time,assess the situation and fixed the problem quickly.They answered all questions including informing me to talk to insurance if a claim needed to be filed (they remained calm and it was good to know).Vines also sent restoration tech Darren out at no charge to check on status and gave all clear and let me ask more questions. Thank you Vines for everything including pics with invoice.
Cary is the best. He quickly discovered the source of our leak and went the extra mile to make sure all of our plumbing was in perfect shape. We have an older home and decided to sign up for annual maintenance to insure against any additional leaks.
Peter did a terrific job for us at our office here in Myrtle Beach. The day that we had the problem with her we contacted Vines and they gave us a four hour window however they were very professional and notifying us when the driver was on his way in the service technician was here during that exact time frame they gave us. He was very professional and made sure he stayed extra late to take care of the issue and make sure we had no additional questions. Thank you Peter
Cary did a wonderful job for me today with all the plumbing problems I had. He even fixed water pressure in my shower that has bothered me for years. He fixed it in 2 minutes and didn't even charge me! Answered all my questions and did a great clean-up job. Will call again when I need a plumber! Now a member of the Platinum Promise.
My experience with Vines has been very satisfying. They gave us an appointment right the next day of our call for a clogged kitchen sink. Peter was very professional, knowledgeable and explained to me everything as he was working to make sure I understood the situation. Didn’t try to up sell me at any point and I truly felt he had our best interest while working and did a great job, just as he would in his own home. They managed to fit us in Peter’s schedule the next day as our water heater suddenly burst. Again, he didn’t disappoint and did a great job. I would highly recommend Vines. I also wanna congratulate them for hiring great employees with such professionalism and ethics. We signed up for their membership today and will definitely be loyal customers (hopefully no more clogging or bursts though fingers crossed!)
Disposal stopped working and when attempting to move internal mechanism with hex, per manual, disposal came loose from sink. Called and David came same day and replaced with new. Also pointed out leak in faucet feed line. Had him replace those also. Had all parts in truck. I would call again if needed.
Cary fixed our shower knob that was not working. Very professional and good service. Thank you, Vines! We will call you again!
Cary just finished a job at our house and we would recommend him over and over.
Peter was excellent. Good service. Perhaps a bit pricey, but you get what you pay for. Overall I highly recommend.
As someone who just moved here, it is great to find a local owned business with such a great staff. Hunter was my tech and he took care of everything. Great experience. Glad to have a reliable company to call when I need them.
Luke was an awesome technician. As a single woman anytime a repair is needed the anxiety associated with it is real. Many times I have been taken advantage of and charged way too much or have received really awful service because unfortunately it is assumed women don’t know what the repair entails. Luke immediately set my fears at ease explained everything he was doing and did an exceptional job. He was very professional and went above and beyond. I felt I was charged appropriately and with the service Luke provided I would’ve been ok with even paying more. I would and will recommend Vines plumbing to everyone I know. If I could have given Luke more than 5 stars I would have.
Cary Thompson was the Vine Plumbing rep that responded to our problem. He was there on time, was respectful to our home and did an excellent job diagnosing the problem and fixing it quickly. Thank you.
Cary and Jake did a great job putting in a lowboy water heater. It was a difficult job and they were wonderful. We will definitely be calling Vines back and requesting Cary and Jake again. 5+ star rating!!!
this company was great from the office staff to the tech. they kept us informed and did what they said they would when they said they would. 5+ rating