Community Outreach

Great experience, fast and kind employee.

Professional, knowledgeable and able to answer all questions

From last Tuesday 8.18.26 our experience with Jonathan and Sean to today with Hunter and Tom was very positive. Each and everyone was professional and very knowledgeable. I will definitely recommend and use Vines for any of my future home needs. Thank you for employing such professional gentleman. We needed a new hvac system after our 21 year system gave all it could do. These professionals work long and hard hours to help keep us comfortable.

Landon was very nice and knowledgeable. He did a great job even helped us with our fire alarms putting a new battery in it. I appreciate everything he did. Thank you so much. Have a blessed week.

Tech was very friendly and professional

Landon is an excellent service rep! He explained the problem, displayed solutions, and provided photos of repairs once complete.

Nick Ryan and Rakeem McCray replaced my bathroom faucet today. They were great. Didn’t bat an eyelash when they had to change out the the rusted valves that feed water to the faucet. Highly professional and very friendly. Vines is pretty pricey, but I’ll call them again when I need some help.

Bob was very Professional, polite, knowledgeable & passionate. He provided World Class Service. He took time to explain everything in detail.

Zakk was awesome. He stayed until the job was done.

Excellent care....thank you Landon!

Zane was very knowledgeable and helpful in setting up my Smart Alex system. I feel satisfied with my new association with Vines Heating & Air, Plumbing services. Look forward to a care free monitoring future.

Alex was great and did a great job

Craig was timely, friendly, and explained what was going on with my drain.

Another 5 Star go to Vines Heating & Air, specifically to Mr. Rick Vines for having his act totally together to have learned years ago how he was going to have to run/build, learning along the way, a company like Vines Heating & Air!

I got a lot to say, but I’m gonna try to keep it short!

Hunter & Tom arrived on time, looking like they were ready to kick alittle ass and they did!
I ask Keith if the installers could bring drop cloths and they wear booties in the house and they did!
Arrival time was 930 because I asked for it to be 930 so the lady could get ready or have more time to get ready, but these guys went a few steps further, they installed the parts of the equipment on the exterior first, so the lady of the house could even have more time to get ready because you see, the work in the interior was having to be walk-through her master bedroom into her master closet and up though the attic hatch!
Hunter was the lead man not to say that Tom wasn’t a lead man because he was a lead man also so I got two lead men, two leading men at the house that knew what they were doing and both kicked ass until 830pm, from 930am to 830pm, sweating their butts off, inside the attic and outside the home!

We have two more air units that are still kicking ass but they too, are 19 year old units and they will be in need of replacement at another future date and yes, Hurter and Tom will be back again!

Last words from me, if you’re one of those people that like to get multiple estimates which I did, I’m here to say don’t, don’t waste your time. Go straight to Vines. They’re gonna take care of you and if the shit hits with any one of their install units, there going to take care of, no later than the next day!
Most importantly, the install is gonna be right and it’s gonna be tight and you won’t even know they were there at least I can say this for Hunter and Tom, when they pack up and leave, you will not ever know that they were in your house, of course, other than the beautiful new air system working and keeping you cool!

Sandra
Harold

Keith went beyond the call of duty and that’s why I chose to go with Vines and not Ellis, plumbing and Heating!
All of the house, ladies that I spoke to today or yesterday, went beyond the call of duty, I was more informed that I would ever needed to be, and then I would’ve ever expected from any other company!
And if that wasn’t enough, you people sent young man Ted out to follow up on my request about a motor to get the unit up and running to keep the the 3rd floor cool until the install day was here which I forgot all about, I brought Ted around to the unit where I showed him and told him that I lifted the grid, spun the blade, sprayed the motors shaft with WD-40, re-installed the grid, went up to the third floor and turned the unit on and low and behold, the fan started spinning so we may be good to go, but I think if it’s possible for you all to do so tomorrow, come on out and give us a little shot of Freon. I’ll see unless it probably is taken the unit a little bit of time to get the upstairs area cool again, I should know soon.
And last and I believe most importantly, your man Mr Vines, he presents himself incredibly well on your TV commercial as a man obviously that is fit, that cares about what he looks like cares about how he feels, which is the same attention he gives to his business and employees!

Sandra R Largay
Harold Giancola

Had no hot water over the weekend. I could not get hold of the appliance company. Someone recommended that I call vines for help. I called them on Monday and Dennis Satterfield of vines just left. He solved the problem and informed me water heater needs an annual flushing and cleaning which I did not know. He was very helpful very knowledgeable gave me some great information about Vines company.I would highly recommend Vines and Dennis if you need help with HVAC and or plumbing ! Thanks again Dennis and Roy who came as a team to solve my dilemma! Both men were very professional and I will be calling Vines for a service program!

Zakk is a pleasant, knowledgeable technician and easy to talk with.
Helpful in explaining my concerns.

AC issue Repair Tech James Russell was very knowledgeable and efficient on the repair