Reviews
At Vines Heating & Air, Plumbing, Restoration, we uphold a steadfast commitment to excellence in every facet of our operations.
Based on 3147 reviews
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It was such a great pleasure having Craig Bushong replace/restore my plumbing issues, not back to it's original state, but far beyond what it ever was! He was exceptionally outstanding and made me more knowledgeable about the process. His demeanor was very kind and comforting as he executed his skills to get the needed job completed. If you are having plumbing issues, please call Craig, he will definitely resolve the problem. Thanks Craig, happy I met you:).
As odd as this may read, it was a reasonable pleasure giving Vines thousands of $ to detect and fix my plumbing problems. The overwhelming decider was the highly professional, educational, and friendly demeanor of Master Plumber, Dave Brennan, and his Assistant, Ruben Aguirre.
A company needs to know about poor service representative, after all, it's Vines name and reputation on the line. They also need to know when their people uphold and lift that good reputation. Vines, you've got two excellent people in your employment. Thank you.
A company needs to know about poor service representative, after all, it's Vines name and reputation on the line. They also need to know when their people uphold and lift that good reputation. Vines, you've got two excellent people in your employment. Thank you.
I recently had my 60-gallon gas water heater replaced by Vines Heating and Air Plumbing, and I couldn’t be more pleased with the service. Jared and Zakk arrived on time, were professional and courteous, and clearly explained each step of the process. They worked efficiently, kept the work area clean, and made sure everything was operating perfectly before leaving.
I had such a great experience with this company! Mark handled testing our home for mold, and he was absolutely fantastic. He was extremely knowledgeable and took the time to explain everything clearly, answering all of my questions along the way. He was professional, friendly, and went above and beyond to make sure the job was done right and that I understood all the ins and outs of the process. It’s rare to find someone who combines expertise with such genuine customer care, and Mark really delivered both. I highly recommend this company—especially if you’re lucky enough to have Mark assigned to your project!
I could not be happier with the guys from Vines. AC unit was not cooling the house. Brand new house we just moved in. A different vendor installed it and the Trane unit had a Freon leak. I called yesterday morning and Sean came out to the house a couple hours later and found the Freon leak. He filled the system back up with Freon and told me they had to order the parts from the manufacturer. Because of the weekend it might not be until next week. Me and the dogs were getting kinda hot we just moved from New Hampshire. Well, I got a call this morning from the office at Vines and they had the parts in stock and wanted to come right over to fix it. Just like that CJ and Austin showed up, climbed into the attic and three hours later they were all done. It was all fixed and the house is already cooling down.
The guys were wonderful. They were pleasant. They answered all my questions. They even played with the dogs for a minute and the golden retrievers love that. I am new to Conway and I made the best choice in choosing these guys to fix my problem I could not be any more happy. Thanx everyone at Vines.
The guys were wonderful. They were pleasant. They answered all my questions. They even played with the dogs for a minute and the golden retrievers love that. I am new to Conway and I made the best choice in choosing these guys to fix my problem I could not be any more happy. Thanx everyone at Vines.
Craig and Ruben are a professional, intelligent and friendly team! They compliment each other with their ability to connect with customers, coordinate their work responsibilities to get you, as a customer, the BEST service you deserve. Top notch team. Let’s not stop there. Customer service is above and beyond. Call them and find out for yourself! Being a customer with Vines is peace of mind. We could not be more pleased.
Nick was an amazing plumber! He was assigned to us on Labor Day and went above and beyond. Finding our water meter was no easy task, but he took the time to locate it and confidently identified that we unfortunately had a water leak in our kitchen. Vines was great about getting the repair scheduled quickly, and Nick’s craftsmanship was outstanding. He explained each step of the process, kept us informed, and made sure the repair was done the right way. I can’t thank Nick and Vines enough for their quick response and excellent service!
We purchased a new kitchen faucet & called Vines to have it installed. Dave Brennan was sent, & we were very pleased. It was a stormy day, & he took all the precautions to not track water or mess into our home. We had David do a few extra jobs under our sink, & he did a great job. He also cleaned up completely once he finished. And, admittedly, he is also very personable, so we (including our dog), enjoyed his company!
Wesley was great!
Response from the owner 12:24 01 Jul 25
Thank you so much for your glowing review, Christine! We're thrilled to hear that you had a prompt service experience with Joshua, and that he was able to answer all your questions thoroughly. At Vines Restoration, Plumbing & HVAC, we strive to provide excellent customer service and clear options for our clients. Your satisfaction means the world to us! Please do not hesitate to reach out if you ever need our service again!Have a wonderful day,Your friends at Vines 
Hunter was very knowledgeable and demonstrated his experience when explaining the requirements for the job.
Response from the owner 16:59 06 Aug 25
Thank you so much for your kind words, Stacey! We're thrilled to hear that Hunter provided you with knowledgeable and experienced service at Vines Restoration, Plumbing & HVAC. Your satisfaction means the world to us, and we look forward to assisting you again in the future!Have a wonderful day,The Vines Team 
They did great! They helped determine my problem wasn’t plumbing but they checked it out anyways and sent me in the right direction. Very friendly and super helpful. Thanks so much!!!
Response from the owner 16:56 06 Aug 25
Thank you so much for your kind words, Sarah! We're thrilled to hear that our team at Vines Restoration, Plumbing & HVAC could help guide you in the right direction. Providing friendly and helpful service is what we strive for. If you ever need assistance in the future, don't hesitate to reach out!Have a wonderful day,The Vines Team 
Highly recommend using Vines, Landon was our technician he was extremely nice and explained everything to us. He took his time and made sure everything was perfect before he left.
Response from the owner 16:55 06 Aug 25
Thank you so much for your fantastic 5-star review, Adina! We’re thrilled to hear that Landon provided you with such great service at Vines Restoration, Plumbing & HVAC. It’s wonderful to know he took the time to explain everything and ensure everything was perfect. Your recommendation means a lot to us!Warm Regards,Your friends at Vines 
He was absolutely wonderful very helpful very informative.
Response from the owner 12:27 30 Jul 25
Thank you so much for the lovely review, Michelle! We're thrilled to hear that our service was wonderful and informative. At Vines Restoration, Plumbing & HVAC, we strive to provide the best experience for our customers. Your feedback truly makes our day! Please do not hesitate to reach out if you ever need our assistance again!Have a wonderful day,Your team at Vines 
Absolutely fantastic service from Jayson at Vines. Service technician was early, polite, took a lot of time to explain what the problem was with my Air conditioning system. He explained multiple options to resolve my issue, and showed me pictures of the damaged equipment as well as the replaced equipment . He even took the time to change my air filters for me! Great job! Very friendly great customer service, fair pricing. This is my second time working with this organization, and can recommend them with confidence.
I had a major flood in my condo unit and my insurance company recommended Vines, and I am so glad that they did. From the start, they handled everything with the highest quality of respect, courtesy and professionalism. They were prompt in clearing the clogged pipe, along with the mitigation process. In addition, Rich worked with my insurance company and coordinated the rebuild. I want to also thank Frankie who supervised and coordinated the rebuild. A special thanks to Jacob and Eddie for doing such a fantastic job doing the rebuild. I strongly recommend if you need any plumbing work, or a rebuild such as mine, go to Vines. They are a great company.
I reached out to Vines for a Bathroom remodel, was connected to Anthony, and he came out to look at the project. He was professional, very responsive and had an outstanding sense of construction and bathroom remodels. He listened to what I was thinking, gave me an estimate, and put all the details of the project in writing. He made himself available for questions and got the materials together, always checking in to make sure we were on the same page. This first step gave me the confidence that I needed for Vines to take on the project!
Then he introduced me to Frankie who took it from there. Frankie kept the project moving, he communicated well and was always letting me know what the next step was, who was coming in and what their responsibility would be. Frankie would check in on the project and answer the many questions that I had and was very patient with me. At one time, he reassured me on a decision that I made that it would work out, and I appreciated his confidence. He followed up on questions and didn't hesitate to get materials that were needed to put my vision to fruition.
Eddie did a lot of the work. He arrived bright and early and always had a smile on his face and was very cheerful. He would come in, say good morning and immediately start working. He kept his focus on the job, and not the time, and kept moving forward. He was confident with his duties and had many strengths with the project.
Thank you to the team that did all the work. I would recommend Vines and would certainly have them back to do another bathroom remodel.
Then he introduced me to Frankie who took it from there. Frankie kept the project moving, he communicated well and was always letting me know what the next step was, who was coming in and what their responsibility would be. Frankie would check in on the project and answer the many questions that I had and was very patient with me. At one time, he reassured me on a decision that I made that it would work out, and I appreciated his confidence. He followed up on questions and didn't hesitate to get materials that were needed to put my vision to fruition.
Eddie did a lot of the work. He arrived bright and early and always had a smile on his face and was very cheerful. He would come in, say good morning and immediately start working. He kept his focus on the job, and not the time, and kept moving forward. He was confident with his duties and had many strengths with the project.
Thank you to the team that did all the work. I would recommend Vines and would certainly have them back to do another bathroom remodel.
I highly recommend Vines Plumbing! How lucky we were to have Gene and Hunter, they were so professional and knowledgeable. They were quick and efficient and so pleasant. We had to go from septic to sewer and we thought that our brick foundation would have to be broke through to get the pipes but they figured out how to do it right in front of the house, so smart. Saved us money and time. You guys rock!!!!!
Thank you guys sooo much, appreciate you!
Thank you guys sooo much, appreciate you!
The service was excellent. Had an emergency situation where I had to shut off main water line. Vines had someone out within 2 hours. The service was great. He explained everything that need to be done and gave estimated cost before any repairs were done.
Alex completed replacement of our two HVAC systems, installed new smart thermostats, installed dampers to balance heat/cooling throughout home and smart sensors within each unit help track efficiency all in less than two business days. Adam installed a new HALO water filtration system loving it so far. Kelly completed full whole house plumbing inspection, very thorough - he also addressed and fixed a small leak coming from the installed HALO without any issues or damage caused! The Vines Team were fast, accurate and very professional. We are so very thankful and have been enjoying our new units!!
