Our Culture

Great representative. Very thorough.

Landon Rhodes performed our 6 month HVAC inspection. He was very thorough and pleasant. He explained what he was going to do, and answered all of our questions.
Over the past 5 years Vines has always sent knowledgeable and professional service staff to our home. We have never had a “rude” person, from the office staff to service staff. Kudos to Vines for their performance, I highly recommend them to any homeowner.

Nicholas and Carson were my plumbers and they did a fantastic job. They installed a garbage disposal in no time, fast, clean and job well done.

Landon Rhodes is absolutely amazing! He has been to my house a few times now. He really knows his stuff!!! He is friendly, kind, patient and makes sure the job is done right when he comes out. Very professional, reliable, on time, I would highly recommend VINES and all their nice guys!!! Sherry O’Brien 😊

Shawn was again very professional & personable. He was able to assist us in removing most everything from the primary bedroom & initiate a containment area. All heavy furniture was left inside & was wiped down. He was efficient & thorough. We look forward to hopefully completing the remediation this week & begin restoration & repairs.

The technician, Nick, was very professional, courteous, knowledgeable and thorough. Highly recommend.

Nick Ryan and Rakeem McCray replaced my bathroom faucet today. They were great. Didn’t bat an eyelash when they had to change out the the rusted valves that feed water to the faucet. Highly professional and very friendly. Vines is pretty pricey, but I’ll call them again when I need some help.

The pros from Vines were courteous and helpful when they inspected my condo’s plumbing and AC unit. They explained their findings clearly, providing me a straightforward, needs-based assessment.

I must say more: our water heater was leaking and I called Vines. They were out that day, assessed the situation, replaced the water heater, and kept me informed during the entire process. Jody was great. Thanks Vines.

Prompt response and service.
Detailed all options clearly.
Did exactly what he said he would do.

Josh was very professional & personable. He was able to remove the heaters in the containment areas. We look forward to to completing the remediation hopefully this week.

We had an excellent experience working with Jonathon Martin from Vines. From the beginning, Jonathon was professional, knowledgeable, and easy to talk to. He took the time to evaluate our situation and carefully explain all of our options.

What stood out most was that he presented several solutions at different price points and explained the benefits of each without ever pushing us toward any particular choice. There was absolutely no high-pressure sales tactic—just honest information and helpful guidance that allowed us to make the decision that was best for our home and budget.

Jonathon’s patience, professionalism, and straightforward approach made what could have been a stressful process much easier. We truly appreciated his willingness to answer our questions and help us understand our options. We would highly recommend Jonathon Martin and Vines to anyone needing HVAC service or a new system.

Great Job! He found the issue very quick.
Very kind and respectful!
Thank you Sean 😊

Ben is amazing and my super hero today!! Can't thank you enough.

Sean took care of my request and checked on other things just to make sure everything was working properly! I will request him if I need anything else!

The two technicians who came out were professional, courteous, and resolved my issue quickly. My only concern was with the communication surrounding the “free quote.” When I initially called, I was told the quote would be free; however, I later learned that a diagnostic fee is required before they can provide an estimate. This was not clearly explained upfront.

The overall cost ended up being reasonable, but the unexpected diagnostic charge caught me off guard. Once technicians have already traveled to your home, it can feel a bit awkward to decline service. To be clear, this was not the fault of the technicians—they were excellent. The issue was simply a misunderstanding in the information provided before the appointment.

Overall, I had a positive experience with the company, and they successfully fixed the problem. I would just recommend confirming any diagnostic or service-call fees ahead of time so there are no surprises. If you’re not comfortable paying approximately $200 for diagnosis before repair costs are discussed, it’s worth getting clarification before scheduling the visit.

Sean was very friendly and personable and immediately diagnosed and repaired the issue. I will definately use Vines again for any HVAC needs I may have.

Sean took care of my request and checked on other things just to make sure everything was working properly! I will request him if I need anything else!

Shawn stopped for a follow-up to check the moisture in the remediation area. Just as on yesterday, he was very professional & personable. His overall demeanor is an excellent example of the type of employee any company would like to represent them. My wife and I feel confident in his knowledge and work.