About Vines Heating & Air, Plumbing, and Restoration

Mark was fantastic. He was thorough, patient and explained everything in detail. Would highly recommend!

Vines provided prompt response and attention to our requested service. Jody was amazing in helping solve our problem as well as providing guidance on next steps. Definitely recommend their services

Zakk was great. He explained everything, and then went at the problem hard. He worked diligently to trace the process to find what it needed. Provided updates all along. He also sought other input when he got stuck. Great, hard and honest worker.

The team was great. They were very efficient cleaned up after the job very neat and professional installation.

Zakk helped us understand the issues in our house and what needed to be done to fix them. He was incredibly understanding and beyond helpful through the entire process. If everyone in the company is like Zakk, then you can expect the best service and best people to help you.

Easy to schedule an appointment. Great communication with company keeping me updated of arrival time. I received a text with service tech’s information . Ruben was very professional and friendly. He addressed all of my concerns and made sure my questions were answered. I truly feel Vines is 100% committed to customer satisfaction. I also love how the company gives back to the community and those in need. Overall great experience ! I will use Vines for all my HVAC and plumbing needs.

Sam was terrific. He is a very good plumber

5/11/26 My thermostat went black at my residence on Bottle Branch Rd. Ecobee showed it was not getting connection with wifi. No wifi = no heating or cooling. I had no clue what to do other than call it in. The technician, was Landon Rhodes. He was very kind, introduced himself, checked a few things and got it going again He seemed very knowledgeable. 11/22/2025 Service technician, Nick Ryan came out today to check for a possible leak at 5207 Bottle Branch Rd. Nick Ryan seemed super friendly and very knowledgeable! A small leak was detected and I asked him to hold off on any repair. I wanted some other work done as well and asked him to send me a quote. I'll be waiting on the quote to make my decision as to what I need to do. Happy Birthday to Nick!!🥳🎉🥳 11/21/25 Today was HVAC maintenance day at 5207 Bottle Branch Rd. The technician today was Chris Jones, he introduced himself upon arrival. He was polite and friendly. He seemed very professional. Chris was very helpful in answering my questions. 8/11/25 Needed service due to hvac not working at 2111 WoodwardDr. Messaged them early morning and a tech was sent out this afternoon. The tech was Jose Dugarte, he was very polite and seemed to follow guidelines in entering home, He introduced himself and got right to work. He seemed to have found the issue and has it resolved for now. He explained what had happened and how it was resolved hopefully not to happen again. I would definitely recommend Jose and would like for him to do all service issues with the hvac, if possible. Thank you, Jose!! 7/1/2025 Please give this young man, Craig Bushong, a raise. He was very kind, polite as could be, seemed very knowledgeable in what he was doing! Somebody did a fine job raising this young man! Craig placed the sensors in the home and then did plumbing maintenance inspection. I would definitely recommend his service to anyone in need! Thank you Craig! 7/1/2025 I was not here the day Jose came out. My sister in law was here. There was a mix up with techs and scheduling somehow. However, Jose did come out and my sister in law stated that he did an outstanding job! 4/2/25 It was a pleasure meeting Jace! He was very pleasant and seemed very knowledgeable. He explained things very well! He did preventive maintenance on my plumbing. He let me know what needed to be done to better the plumbing needs in my home. Thank you Jace!! 3/8/25 Out with the old and in with the new hvac.5207 Bottle Branch Rd Alex and his teammate(I'm sorry I forgot his name). They both seemed to have done an outstanding job from beginning of installation to the end. The install of the new thermostat was explained as to how it works and that it can be set through my phone. Clean up was done after completion. New system looks great! Thank you! A few photos attached. 3/10/11/24 Jayson came out to put sensors on HVAC, water heater and washer. He showed me how the app works. Jayson is very friendly, courteous, helpful and seems very knowledgeable in what he is doing.. I would definitely recommend Vines HVAC and Plumbing to family and friends. Thanks 😊 9/30/24 Inspection maintenance of hvac on Bottle Branch Rd was done by Jayson Katerinis. Jayson introduced himself upon arrival. He seemed to be very friendly, courteous and knowledgeable. Thank you 7/11/24 Inspection maintenance of HVAC at 2111Woodward Dr. Rob was friendly and worked in a professional manner. He seemed to be knowledgeable in what he was doing. Thank you. 7/5/1014 Josiah came out for plumbing inspection at my home(5207 Bottle Branch R.) 6/27/24. He greeted himself and got started right away. He was very friendly and seemed very knowledgeable. He was done in a timely manner. Thank you 5/16/24 Ivan Toledo came out to inspect hvac due to some leaking. Ivan found the problem. It also seemed the hvac was very old and needed to be replaced. Ivan was very friendly, seemed very knowledgeable and was professional. I would be glad to have Ivan come at anytime for hvac needs. Thanks Ivan!

Landon texted prior to arriving and completed AC system check. He also provided app information and replaced batteries before completion. Outstanding customer service!

Dave Brennan is the best. Very friendly and nice. I ask for him every time I use vines. I rate him a 10. Love him

Had a water leak on Saturday. Called them a they were here within an hour and fixed my problem promptly. Would definitely recommend them

Great 6 month matinence check

Had a water leak on Saturday. Called them a they were here within an hour and fixed my problem promptly. Would definitely recommend them

Great customer service !!

Keith was great Quoted me a price before we started. We are very pleased with him and Vines.

Vines helped us tremendously! Great service! Awesome Technicians!

Nick was quick to find the problem. Everyone with Vines has been great

The instillation of our Halo water purification system in our condo in Myrtle beach was in the capable hands of Keith Valley. The job went smoothly but a catastrophe happened when Vines went to empty the tub. All the water poured out of the wall in the floor below in the kitchen. Here, the cast iron waste pipe gave out. Vines restoration company came out to the rescue and ameliorated the damage. Thank you Keith and the Restoration team captained by Darren Knapper.