Platinum Promise Membership

When You’re in a Bind, Call Vines!


3741+ 5 Star Reviews


Vines team members wearing their uniforms.

The Platinum Promise

At Vines Heating & Air, Plumbing, Restoration, we understand the importance of a reliable and efficient home environment. Our Platinum Promise Membership* is designed to offer you a comprehensive solution for all your HVAC and plumbing needs. We’re committed to ensuring your peace of mind by providing a range of great options that help you deal with emergencies, maintain system safety, and save money in the long run.

x2

HVAC Maintenance Visits

Spring tune-up & cleaning, fall heating check

x1

Plumbing Maintenance Visit

Water evaluation, heater flush, drain clearing
Our Prevention Promise

Maintenance That Makes a Difference!

As a Platinum Customer we maintain your home's comfort with two HVAC Maintenance visits and a complimentary Plumbing Maintenance visit.

Routine maintenance helps catch small issues early, before they become big problems and you're in a bind. Our goal is to protect your home, your comfort, and your wallet.

One plan. Every promise.

The Platinum Promise replaces guesswork with a schedule. Add coverage for more systems whenever you need it.
The Platinum Promise

$19.99 /month

Covers 1 HVAC System
Annual home maintenance, billed monthly
Our Platinum Promises...
  • Prevention

    2 Premium Tune Ups, plus 1 Plumbing Inspection, Water Heater Flush and Tub/Shower Drain Cleaning.
  • Protection

    $0.00 Service Fee and 10% off service needs.
  • Priority

    Priority scheduling and a Front-of-the-Line Customer experience when you need us most.

Your Membership Includes

Two HVAC tune-ups

Spring cooling and fall heating visits, scheduled for you.

Plumbing inspection

A complimentary visit with a full water evaluation.

Water heater flush

Tank or tankless, included with your plumbing visit.

$0 service fee

No diagnostic charge when you need us out.

10% off services

Member pricing on repairs all year long.

Front-of-the-line

Priority status when the schedule fills up.
Optional Add-Ons

Customize Your Promise

Upgrade your comfort and protection with these optional add-ons.

Additional HVAC system or mini split

Add another HVAC system or mini split to your coverage.

$5 /month each

standby generator sitting on concrete slab outside a home

Generator maintenance (residential)

Replace engine oil and filter, replace air filter and spark plugs, inspect battery, test operations and wiring.

$30 /month each

Peace of mind with SmartAC

SmartAC monitoring helps us keep an eye on your comfort between visits.
  • SmartAC Monitoring
  • Performance Alerts
  • App Access
  • Appointment Scheduling
  • Earn and Track $5/Bind Bucks
  • Order Replacement Filters

$15 /month each

Name(Required)

What You Can Expect During Your Maintenance Visits

Our expert technicians follow a detailed process to ensure your systems run safely, efficiently, and reliably.

HVAC Maintenance Visit

Comfort. Efficiency. Peace of Mind.
Our comprehensive HVAC tune-up helps to extend the life of your system, improve performance, and prevent costly breakdowns, especially when you need it most.
Spring tune-up & cleaning
Fall season tune & check up
What we'll check during our visit
  • Inspect & Clean Condenser Coils
  • Inspect & Clean Evaporator Coils
  • Check Refrigerant Levels & System Pressures
  • Inspect & Clear Condensate Line and Drain Pan
  • Inspect All Electrical Connections & Tighten as Needed
  • Test Capacitors, Contactors, & Relays
  • Inspect Blower Motor & Components
  • Test Emergency Heat Performance
  • Inspect Visible Ductwork Connections
  • Test Thermostat Operation & Calibration
  • Check System Airflow & Temperature Differential
  • Inspect & Replace Customer Provided Air Filters
  • Full System Performance Test
  • Check Carbon Monoxide Levels (If Applicable)
  • Test & Record Gas Pressure
  • Adjust Gas Valve as Needed
  • Test System Defrost Cycle & Reverse Valve

Plumbing Maintenance Visit

Protecting Your Home's Comfort.
Our Plumbing maintenance visit helps protect your home from unexpected leaks, costly damage, and water waste.
What we'll check during our visit
  • Test Water Heater Performance
  • Flush Water Heater (Tank or Tankless)
  • Inspect Water Heater (Tank Condition, Connections, Safety Valve & Temperature Settings)
  • Inspect All Accessible Water Supply Lines
  • Check for Leaks at Faucets, Fixtures & Connections
  • Test Performance of All Faucets & Fixtures & Connections
  • Check Toilet Operation & Inspect for Leaks
  • Check Garbage Disposal for Proper Operation
  • Inspect Visible Drain Lines for Leaks or Corrosion
  • Inspect & Test Main Water Shut-Off Valve
  • Evaluate Water Quality
  • Clean Out Tub/Shower Drain
  • Inspect All Cut-Off Valves at Fixtures
  • Inspect Area for Signs of Moisture or Growth
Round-the-Clock Service

Introducing SmartAC Health Monitoring

Stay ahead of HVAC issues with real-time monitoring and insights from SmartAC Health Monitoring. Powered by SmartAC.com, this service helps you maintain a healthier, more efficient system with ease.

Add it to your Platinum Promise for $15/month per system and earn $5 in Bind Bucks along the way.
Testimonials

See What Our Satisfied Customers Have To Say

3741+ 5 Star Reviews

Joey was prompt, polite and professional. Quickly diagnosed the issue and provided a quote with no hidden fees.
Greg L
2 days ago
Jason was on time, knowledgeable, friendly, professional, and gave us great service! We want the best for our home and that’s why we always use vines!
Raymond Grate
3 days ago
Ben arrived promptly evaluated the problem and offered optional resolutions. He was knowledgeable and performed the repair excellently.Thanks Vines!

Just took advantage of the Pumpkin Spice
HVAC tuneup. My appointment was scheduled efficiently, tracking notifications on technician’s arrival was accurate and Logan Rhodes brought his floor mat to the door before entering our home. His professional attention put me at ease as he executed his work thoroughly. Thanks Vines for your excellent care I am very satisfied!
Michael L. Hartgrove
3 days ago
Jonathan was an exceptional employee
He explained everything throughly
Seriously considering using Vines for my repairs
Donald Long
3 days ago
Courteous, professional, and on time! Ted is a superstar!
Keith Kiser
4 days ago
Our kitchen sink plumbing had a clog . They gave us the next day appointment. The plumber was here on time and he was excellent and very professional. Everything was clean when he left. All I had to do was put things back under my sink. What an exemplary employee he is for vines.
Debra Fortuna
4 days ago
Joe did a great job. Professional and personable.
JRC jrc
7 days ago
The plumber, Joe R, was knowledgable and took time to answer all of my questions. He showed me the problem and then offered a few solutions. Joe let me decide how I wanted to proceed with no high pressure sales pitch along the way. I was also impressed at how neat and tidy he was throughout the entire process. I will use Vine's again for any future plumbing needs.
Donna Rotan
1 week ago
Joey was wonderful! And so was Rakeem. (Rakeem is in training.)
Joey knew immediately what caused Mom's water leak. And he knew what to do about it. He and Rakeem quickly had my mother-in-law's water back on again and explained clearly what had happened. They were friendly and respectful and we are very pleased with their work. Thank you!
Mary Hanson (Kathleen's daughter- in -law)
Mary H.
1 week ago
Matt and Jody came and fixed my water leak issue did a very good job and will recommend vines any day of the week thank you guys
Helen Cichocki
1 week ago
We were very pleased with Greg's work. He arrived at precisely the time they stated. He met us with a nice smile & methodically took his tool & supplies out of the truck. There were 2 bathrooms one with tile in the shower & the other with an acrylic shower to put in safety bars. We never realized the delicate work that was involved. The technician worked alone, very patient, informed us and had me check the placement & measurements before accurately placing them. He informed me that needed screws or something to complete the job. He left & returned within the hour from Home Depot. He cleaned both areas before he left. We certainly feel a lot safer that these were installed. Respectfully, L & B
les zurek
1 week ago
Very professional and courteous
Aaron Clark
1 week ago
Joe and his team did a great job. They both were extremely helpful, knowledgeable, and friendly. I highly recommend buying for when you’re in a bind.
Kristy Lynn
1 week ago
Joey was very helpful in getting us an estimate on a shower replacement. He was polite, professional, and knowledgeable with any questions we had about what fit us best in choosing a shower.
Joy Turner
1 week ago
The simplest way to describe the service we received from Vines this morning is Prompt, Professional, Polite, and Precise. From Jenna and Shaniya taking the initial call and scheduling a technician, to Dennis S. arriving at our home, trouble-shooting the issue and making the repair. All within a short several hours. We enjoy the Peace of Mind we have with our Platinum Promise Maintenance Plan. Thanks for getting the Water Hot. Mark N
chiefnugent
1 week ago
Bob was VERY polite, professional and informative. He seems to be a keeper. Great job young man. 👍🇺🇲 Sandy
Sandy Sell
2 weeks ago
Very happy. Tech was very friendly and knowledgeable.
A C
2 weeks ago
Ted was exceptional. He arrived on time, explained the process clearly and in detail. Sean was Knowledgeable, friendly, and honest. Need more folks like him. I highly recommend him. Thank you Sean.
Mark Del
2 weeks ago
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