Platinum Promise Membership

Our Service Tech from Vines HVAC Team, James Russell provided an excellent maintenance service of our Gas HVAC system as part of our annual service contract. He was very meticulous and careful during the process and reviewed everything he checked and service along with recommendation for further enhancement of our system. Quite a professional and courteous worker.

He was very knowledgeable and personable.

X was a very nice young man.

Excellent service!!! Very happy with them!

2/6/26 Jody Vines determined where pipes had burst & made required repairs and insulated new pipes. He determined there was a small hole in the skirting that allowed the wind to blow into the crawl space. He made a temporary patch to cover the hole. He recommended the water to be cut off at the meter when house is not occupied. Great customer service! 2/2/26 my neighbor heard water running at my house when she took her dog out around midnight. Snow on the ground and extreme cold. I called Vines for emergency service. Jody Vines was dispatched and turned off the water at the meter around 2am. He advised that most likely a pipe had burst under the house in the crawl space. I don’t live there. I live in Atlanta area. A friend will go there to check the interior. I will call Vines to schedule repair & insulate all plumbing in crawl space. Thankfully, I have a plumbing & HVAC service contract with Vnes. They always provide prompt and expert service. Hunter Vines came out to assess problem right away when I called for emergency after hours service 8/19/23 (1am). The water authority had turned off the water at the meter. Hunter turned the water on & found the leaking hose was the problem. The appliance is 17 years old so I decided to have it replaced even though only the hose was defective. Hunter & Andrew picked up new appliance & all components, removed the old appliance, installed new appliance with catch pan, plumbed & wired & turned water back on 8/19 by 5:30 pm. New appliance was installed in a temporary location until water damage restoration is complete but will place in designed area after restoration. They also hauled off the old appliance and components. Superb service! I was referred by my insurance agent, Greg Drennan, SC Farm Bureau, who is friends & networks with Rick Vines.

Joey Vandenberghe was awesome and he helped us and relayed information on what he was doing the entire time he was here. Joey was very professional and was able to correct our outdoor plumbing issues. Everyone with the Vines team has been there when we needed them. We feel completely taken care of with Vines. Jeff and Lori Simpson

We love Vines!! The best technicians and office support!! Zakk Ludlam did great work! He took the time to go over new and improved options avaliable for our home. He is very knowledgeable, professional and friendly. We are very pleased. Greg and Joyce

Jeanette gave me these comments to post for her recent service call. This morning I had one of my twice a year HVAC Preventative Maintenance completed as a part of my Platinum Pro Service Plan. I want to give a BIG THANKS to your technician Jayson Katerinis for his work. Prompt, Professional, Skilled and Thorough can best describe his work. Not to mention he went out of his way to explain the steps he took so I could better understand. Please pass on my sincere thanks. JW

Jody and Aaron did a great job checking my well pump and fixing the hosing issue on my washer machine. They answered all of my questions, they were professional, and efficient. Thank you for all of your help.

Very happy. Tech was very friendly and knowledgeable.

When I first called Shania was great at setting up my service. Nick was our service person and was really good to work with. David the Service Manager was also great. Even spoke with the owner, Rick, who was very helpful. Can’t recommend them enough.

2/2/26 my neighbor heard water running at my house when she took her dog out around midnight. Snow on the ground and extreme cold. I called Vines for emergency service. Jody Vines was dispatched and turned off the water at the meter around 2am. He advised that most likely a pipe had burst under the house in the crawl space. I don’t live there. I live in Atlanta area. A friend will go there to check the interior. I will call Vines to schedule repair & insulate all plumbing in crawl space. Thankfully, I have a plumbing & HVAC service contract with Vnes. They always provide prompt and expert service. Hunter Vines came out to assess problem right away when I called for emergency after hours service 8/19/23 (1am). The water authority had turned off the water at the meter. Hunter turned the water on & found the leaking hose was the problem. The appliance is 17 years old so I decided to have it replaced even though only the hose was defective. Hunter & Andrew picked up new appliance & all components, removed the old appliance, installed new appliance with catch pan, plumbed & wired & turned water back on 8/19 by 5:30 pm. New appliance was installed in a temporary location until water damage restoration is complete but will place in designed area after restoration. They also hauled off the old appliance and components. Superb service! I was referred by my insurance agent, Greg Drennan, SC Farm Bureau, who is friends & networks with Rick Vines.

James Russell and prior tech are excellent. Professional and explained problem and fix.

Great company. On time, informative, and a fair price. Technician Mike is top notch. Great guy. Thanks Michael for eliminating our issue. 10 stars.

This was just the annual inspection. We have had Jody here before and as usual he was friendly knowledgeable, and a pleasure to have in the house.

Kelly and Jake were great! Provided commentary on other potential plumbing problems

NIck did a fantastic job today. He was extremely professional and made a point of making sure I understood everything he was doing. By the time he was finished, I was completely comfortable with what had been done. And unlike other repairmen I have used, he was meticulous and left every area he worked in clean and in order. He is a great asset for your company.

Thought he was very polite and helpful especially at the spur of the moment, but the pricing for the diagnosis was way over price! As it turned out I had to replace the unit which cost me over 1400 dollars which included the installation. We used the plumber that the builder uses for the replacement and installation of a new unit. He wanted to charge me 4100 for a new box...