Learn More

Q: Do I really need a skilled plumber to come to my home to fix a leaky faucet or clear a clogged drain?

A: Yes! You may not know everything that a plumber knows. Plumbers are highly skilled and versatile craftsmen. They can install and repair pipes and plumbing fixtures, diagnose clogged drains and solve all problems related to water systems in your building. Do-it-yourself solutions are great when they work, but your insurance policy may not cover flood losses if you make a mistake.

The thing that sets our plumbers apart from the competition is our dedication to continued training and education in the latest plumbing techniques and tools. This enables us to do better work for our customers. Our plumbers receive technical training, but we are also the undisputed leaders in customer-service training. This means you are guaranteed a courteous, professional and friendly plumber at your door every time!

Q: Can I install a new sink or plumbing fixture in my home, or is this something best left to the professionals?

A: Many homeowners are capable of handling these kinds of jobs by themselves. Some of the bigger home centers even show you how. However, our experience has shown that some projects are better left to the professionals. Yes, we’ve gotten more than a few calls from distressed customers who are stuck in the middle of a project, and Vines Restoration Plumbing HVAC can help you.

Q: What is instant hot water? How does it save me money?

A: Many homeowners are capable of handling these kinds of jobs by themselves. Some of the bigger home centers even show you how. However, our experience has shown that some projects are better left to the professionals. Yes, we’ve gotten more than a few calls from distressed customers who are stuck in the middle of a project, and Vines Restoration Plumbing HVAC can help you.

Q: How do I unjam my garbage disposal?

A: You may be able to insert an Allen wrench into the bottom of the disposal and crank it to help dislodge the material causing the jam. If this doesn’t work, don’t use the disposal! You could cause serious damage to the disposal motor or even to your home’s electrical system. Plumbing professionals can usually fix a jammed garbage disposal. If we can’t, then the unit will probably need to be replaced. Our expert technicians can give you the best advice and make quick work of it to get you grinding again!

Q: What is HVAC and why is it important?

A:HVAC stands for Heating, Ventilation, and Air Conditioning. It refers to the systems used to control the indoor temperature, humidity, and air quality of a building. HVAC is important because it ensures a comfortable and healthy indoor environment by regulating temperature, humidity, and air quality. It also helps maintain the integrity of the building structure and prevents damage from excess moisture or heat.

Q: What are the components of an HVAC system?

A:An HVAC system typically includes a furnace or boiler, an air conditioner or heat pump, ductwork, ventilation fans, and controls such as thermostats and sensors.

Q: How often should I change my HVAC filter?

A:It is recommended to change your HVAC filter every 1-3 months, depending on the type of filter and the amount of use.

Q: How can I improve the efficiency of my HVAC system?

A:You can improve the efficiency of your HVAC system by ensuring regular maintenance, including changing filters, cleaning coils and ducts, and adjusting thermostats. You can also upgrade to a more efficient system or use programmable thermostats to control energy usage.

Q: How do I know if I need a new HVAC system?

A:Signs that you may need a new HVAC system include frequent breakdowns, uneven heating or cooling, high energy bills, and outdated equipment. A professional HVAC technician can help determine if a replacement is necessary.

Q: How often should I have my HVAC system serviced?

A:It is recommended to have your HVAC system serviced at least once a year, preferably before the start of the heating or cooling season. Regular maintenance can help prevent breakdowns and prolong the lifespan of your system.


Q: How do I know if I have a broken water line outside my house?

A: A broken water line out in the yard may mean an excessively high water bill, puddles in your yard or the sound of running water when no faucets or appliances are using water. Using our video camera drain-inspection technology, we can see inside your pipes. This means we can pinpoint the problem without destructive trial-and-error methods that wreck your pipes and lawn. In many cases, we can fix the problem right away and save you money.

Q: How do I know if I have a broken water line outside my house?

A: No. We would recommend that you call a qualified, trained and certified plumber. Why? The water pipes inside and outside your home can be very delicate. Some styles of older pipes have significantly shorter life spans. In an older home, pipes wear thin from the inside out, making them appear sound when, in fact, they are very brittle. An unqualified and unskilled rooter company could cause extensive damage to your pipes and your home.

The highly trained and certified technicians from Vines Restoration Plumbing HVAC will take the time to properly diagnose the problem and use the right tools and techniques to solve the issue. With our video technology, we can even show you the problem before the repair even begins. If a pipe breaks or another unforeseen problem arises after we begin work, our expert plumbers can take immediate corrective action. Can the other guys do the same? We’re not sure – and we don’t recommend that you take a chance.


Q: I have low water pressure in my home. What can I do about it?

A: There are several things that could cause low water pressure, including a partially closed or malfunctioning shut-off valve, a crimped water line or deposits that gather in older galvanized pipes. If your neighbors have strong water pressure, the problem is most likely somewhere between the water meter and your home. A qualified plumbing technician from Vines Restoration Plumbing HVAC will be able to identify the problem and explain your options.

Q: Is there really a difference between hard water and soft water?

A: Yes. In fact, the difference can be damaging to your home and your body. Have your clothes been damaged during laundering? Have you noticed excessive soap consumption, pipe scaling, faucet and fixture deterioration, skin problems or undesirable tastes or odors in your water? If so, then you have a water problem.

Vines Restoration Plumbing HVAC can install a soft-water system in your home that will provide you with soft water for cleaning and bathing, while simultaneously solving your cooking- and drinking-water problems. You will feel and taste the difference!

Q: What is the difference between conventional water heaters and tankless water heaters?

A: Conventional water heaters are by far the most common type of water heater in the U.S. today. They range in size from 20 to 80 gallons (or larger), and they are fueled by electricity, natural gas, propane or oil. Often called storage units, these water heaters transfer heat from a burner or coil to water in an insulated tank. The downside of a conventional water heater is that energy is consumed even when no hot water is being used.

Tankless water heaters, on the other hand, do not contain a storage tank like conventional water heaters. A gas burner or electric element heats the water only when there is a demand for hot water.

There are many things to consider when choosing a water-heating system. Vines Restoration Plumbing HVAC’s customer-service representatives can guide you through your options and help you get the right system for your home, one that will serve you for years with efficient performance.

Q: I have a plumbing emergency! I need a plumber now. Who do I call?

A: Vines Restoration Plumbing HVAC has technicians available specifically for emergency calls. They can diagnose and solve your plumbing problem right away. Just call (843) 258-5677, and Vines Restoration Plumbing HVAC will answer, guaranteed!

Q: My dishwasher does not drain completely. What’s the problem?

A: Dishwashers are designed to leave some water in the bottom of the unit at the end of each cycle. This is to keep the heating element from burning up. However, if the dishwasher does not empty at all, you have a problem.

One of Vines Restoration Plumbing HVAC’s technicians can determine whether the problem is caused by a clogged drain line, a faulty motor or an electronic issue. Dishwashers are fickle machines and can be very hard to work on. We can help you determine the best remedy. If you need a new unit installed, we can do that, too!


Q: I think my toilet is leaking. Is there a test I can do to confirm this suspicion?

A: Yes! All you have to do is put a few drops of food coloring into your toilet tank. Wait a few minutes and then look in the toilet bowl. If you see that your bowl has the same color, then you’ve got a leak! The scary part is you are probably wasting hundreds of gallons of water each month! Call Vines Restoration Plumbing HVAC. We can install a low-flow toilet that will not only save you water and money but will flush better than anything you have ever had in the past.

Q: What is fire/water restoration?

A:Fire/water restoration is the process of restoring a property that has been damaged by fire or water to its pre-loss condition. This involves removing water or smoke damage, cleaning up debris, and repairing any structural damage.

Q: How long does fire/water restoration take?

A:The time it takes to restore a property after a fire or water damage varies depending on the extent of the damage. In general, it can take anywhere from a few days to several weeks, to even months.

Q: What is biohazard remediation?

A:Biohazard remediation is the process of cleaning up and removing hazardous materials such as blood, bodily fluids, and other potentially infectious materials from a property. This is done to prevent the spread of disease and ensure the safety of occupants.

Q: What kind of materials are considered biohazards?

A:Biohazards can include blood, bodily fluids, animal waste, medical waste, and other materials that can pose a health risk.

Q: What is mold remediation?

A:Mold remediation is the process of removing mold from a property and preventing it from returning. This involves identifying the source of the mold, cleaning up the affected areas, and taking steps to prevent future mold growth.

Q: What causes mold growth?

A:Mold growth is often caused by excess moisture in a property, which can be the result of water damage, high humidity, or poor ventilation.

Q: Can mold be completely removed?

A:While it is possible to remove mold from a property, it is not always possible to completely eliminate all traces of mold. However, effective mold remediation can significantly reduce mold levels and prevent future growth.

Q: How long does mold remediation take?

A:The time it takes to remediate mold varies depending on the extent of the mold growth and the size of the affected area. In general, mold remediation can take anywhere from a few days to several weeks.


You simply can’t predict and fully prepare for plumbing emergencies. When one arises, you know who to call. At Vines, we are available at any time on any given day. Whether you have a broken pipe and need a future flood prevented or are in the middle of a flood already, give us a call and we’ll be right over. We have 24-hour service available. Our quick response time helps you get your home back to normal as soon as you possibly can.


CONTACT Vines Restoration Plumbing HVAC PHONE: (843) 258-5677